my dog has never had any issues with grooming or nail trims in 6 years. I took him here and when I picked him up I could hear him loudly crying when I came in. The employees were aloof and unresponsive about it. when they gave him to me he was shaking and upset for hours. He has never been the same for grooming since this event. There is a lack of transparency in the place where everything is behind closed doors. I wish I had not been in a bind after Covid, I wish I had never taken him here. read more

My dog has been going here since she was a puppy and we love it! She has come to know and love her groomer, and as an owner of an anxious dog it is important to me that she is always taken care of by someone she knows and trusts! They do exactly what I ask, while doing what is best for my pup and keeping her coat, skin, and nails healthy and beautiful! I would recommend to anyone looking for a dog groomer! read more

I was berated when I asked how my golden doodle was charged so much more than an Australian Shepherd that was twice her weight and has a double coat. She was rude and disrespectful. She barked at me THREE times that cost depended on breed, age, and size. I told her I heard her but she continued her tirade. I don't want anyone else to experience this kind of treatment when asking a question. Rebecca read more

Horrible place! Don't take your dog here unless you want to see it abused! Last visit there cost me $170 in vet bills and a very sick dog! Over 2 weeks to recover from there cutting him! No apologies!! Just rude! It's not the first time that I've had issues...but this last really cost me a lot! My other dog got an eye infection after his grooming appointment. I thought he may have gotten a hair or something in his eye, but he ended up needing a script for eye drops to clear it. The vet said they scratched his actual eye! Regardless, I had gone there for years and over the last year the quality of grooming and care has gone down hill, I would not give them one star even! read more

I love the way my pup looks and smells after leaving Bark Avenue Dog! Our girl Izzy has short hair, but has quite a bit of shedding when the seasons change. I always take her to Bark Avenue to get the undercoat addressed, her nails clipped and a cute little stencil on her bottom. read more

Bark Avenue Dog - Pet Groomers Near Me - Rochester, New York

I have left three messages to get my dog in - over the past two months. They do not respond. Apparently they're above responding. Even if you're not able to accommodate another canine, give people the respect of a call back. I have a good friend that experiences the same thing. Total BS. read more

Jackie is very good but not available. Super frustrating that costs are high but so hard to get the 3 pooches in.

they did an absolutely amazing job! They did exactly what I asked and even gave him good puppy cut legs. Soooo happy with how he turned out. Unfortunately the two times he has been here he comes home with extremely itchy skin and does a lot of butt scooting since his appointment. I asked the groomers not to do any anal gland releasing of any sort and I feel like they low key still did because he has a very sensitive butt and is now scooting and showing signs of irritation in that region. Anyways staff are pretty friendly and gave him a great hair cut both times. read more

Bark Avenue Dog - After sleeping - Pet Groomers Near Me - Rochester, New York

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Poor customer service and Over priced for the area. Compared to other grooming services with quality service, this establishment over charges and does not inform staff of accurate pricing. Also, if you have to speak with management, be prepared to get hung up on and talked down to. read more

The Best! The crew at Bark Ave are wonderful. They are always helpful with scheduling our appointments. Our dogs love it and look great after their visits. read more

The only groomer I go to in Rochester! I have a shih tzu and let me tell you, he is a pain to groom. His hair grows so fast, he mats easily, and I didn't do the best job training him to stay still, so it is a struggle to do myself. I first took him to Petsmart for grooming and he came back SHAKING. The next time we went (for shopping, not for grooming), he got nervous immediately when we walked in. He is an anxious dog, but I decided to take him to another groomer because he clearly had a bad experience there. So I looked up local places and this one had great reviews. I've been taking him here for the past year and a half. Every time he goes to Bark Avenue Dog, he is calm and comes back looking and smelling amazing. I even walked in once before they finished with him and he didnt bark or start fidgeting when he saw me, he just calmly let her finish. I know my dog very well, and that was impressive! Pricing is reasonable and they really care for your dog, listen to what you want done, and do an amazing job. read more

Bark Avenue Dog was excellent for my pet's first grooming experience. The dog looks great, and I'm looking forward to returning later this year when they move into their new location. read more

BEST HAIRCUT i've gotten my dog in the 3 years she has been in Rochester. I am so disappointed I didn't try Bark Ave sooner. The cut came to $47ish dollars and I left a $10 tip. I have a 4 year old Maltese and the groomer did just as I requested. I showed her several pictures of Marti after being groomed by my favorite place in San Diego. I get Marti a Puppy Cut and she came out beautiful, super soft, and clean. . I am soooo happy with Bark Ave it was worth every penny. I look forward to scheduling her next cut with them. read more

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Dog groomer located in the Park Ave/Elmwood Area of the city. The staff is super friendly, they treated my dog great and their prices are not bad at all. A+ place read more

Dont do it. Manager/Owner is nasty. Don't see much of the original staff there anymore...my groomer used to bring my dog out to me, then suddenly doesn't. I will say my dog always looked good, but who's ever managing that place now, whew.,.needs to bring it down a few notches. I'm never going back and word is out to the rest of my peeps that I sent there. And if you look at the GOOD reviews, they are posts from a year or more....now I know why. 16 years going there.....and the manager doesn't have the courtesy to speak to you like a human.....BUH BYE! read more

I brought my two golden retrievers In for a full grooming and de shedding and they came back looking beautiful! They needed an oatmeal and tea tree skin conditioning treatment because the last groomer didn't wash all of the soap off of them and their skin and fur were dry. The storefront is small and not fancy, parking is a challenge, but I could tell they did a very good job. The staff is professional but not overly effusive or chatty...we will definitely return. read more

IMPRESSED! I have 2 Great Pyrenees - at 100 lbs each and triple coated, grooming them is a lot of work! I've groomed them myself for years, but it's just too much. Not only because they aren't well behaved while being groomed, but they are BIG and STRONG. If they don't want their butt feathers trimmed, nails clipped, or matts cut off their belly . . . then good luck. When I dropped them off this morning I explained the challenges and no one was intimidated. 3 1/2 hours later I got the call that they were done. Never a word about difficult behavior, just agreement that there is a lot of hair. My dogs have never looked better. Professional, polite, talented, hard-working dog lovers. We will be back to Bark Avenue Dog! read more

I live in the southwedge so I like how convenient and close it is. I brought 2 small breed pups in - 1 pup is super anxious and her groomer was so gentle and sweet with her. The staff is SUPER friendly and I felt comfortable leaving my fur babies with them. They followed my requests and both pups came out looking and smelling GREAT! Love supporting a neighborhood business and it's very affordable! We will defiantly be back!! read more

I LOVE, LOVE, LOVE Bark Avenue! I am from NYC and my puppy had a horrible experience at a groomers so ever since then, I had major trust issues with taking him to anyone. On a recent trip to Rochester, I decided to give it a go and take him here, and I'm so glad I did. The staff was extremely nice and agreed to groom him even though I told them he was difficult to groom. To my surprise, he didn't fuss not once because of how gentle they were with him. They did an amazing job and the prices are a bargin for the quality of service you get. Highly Recommended! read more

I adopted 10 year old pooch a few months ago. I am so obsessed with him it is absurd (see profile picture). I dropped him to Bark Ave for a hair trim and could not believe what I came back to! He looked like a whole new dog! He smelled amazing (like gingerbread...it was around Christmas) and had a sweet little bowtie on his collar. I could barely handle his cuteness. The groomers were so nice and really professional. They helped me decide on a hair length for Ewok for a solid 10 minutes with so much patience. Also, they called me 8 weeks later to ask me if I wanted to schedule another haircut. It was so convenient and not at all pushy. I will never go anywhere else! read more

Bark Avenue always does a great job haircut wise. A while back my dog was cut on the eye and they picked up the bill and were very apologetic. We haven't been back since (maybe a year or so), but I decided to take her back last week because our other groomer was booked. I was asked to take off her Seresto flea collar before I left her (no big deal), HOWEVER... almost immediately when we arrived home afterwords my dog was itching and biting like crazy. I put the collar back on her in the car (I carried her, so no, she didn't get them from outside) and found that she had fleas. I called to speak to a manager the next day and still have not gotten a call back, even a week later. I will not be going back after this experience. Be mindful it you take your pups here!! read more

They seem to have fixed whatever billing errors had occurred in the past. We have been charged correctly the last several times we have gone to Bark Ave. It has also been helpful scheduling appointments in advance (every 8-12 weeks) for our pups so we don't have to deal w/difficulties in calling them and reaching them during the day while they're busy in the back. The staff are also super-receptive to feedback. We thought one of our dogs haircut came out a bit short in April, so we let them know. The next time (in June) she had a perfect-length cut. The fur swatch at the counter is helpful if you're not sure how short you want to go. They keep a record of what they did last time so you don't have to remember what you did for each pup, which is super convenient. read more

My little 3 pound maltipoo looked so cute and I asked for a trim and was extremely Specific that I wanted no shaving nothing besides a tiny trim on the body and a little near his eyes. I said it a million times that I wanted no new style because I was so nervous they would not listen and guess what! They decided to completely ignore what I said and justified by saying "but this is always what we do to dogs" in referring to shaving the middle of his face. He doesn't look the same at all. If you want a trim or something simple when specifically asking for your own preferences don't come here. They will ignore your request and do what they "do to all dogs." Never going back. read more

Bark Avenue Dog - The top is the original the bottom is what this place did to him... Shaved nose when I asked them not to - Pet Groomers Near Me - Rochester, New York

My dog Lucy has been here twice since we moved back to Roc from NYC. They do a wonderful job, are pretty quick, and really reasonable pricing. They keep track of how they cut your dogs hair each time, so you can either ask for the same cut, or let them know what you want to be different, and it is done correctly. They also have a large piece of fake fur to demonstrate what the diffferent lengths are -- really handy! All together great little doggie salon, they treat your dog very well, and do a wonderful job. I highly recommend them. read more

Took my dog for a full grooming service and was very satisfied with the overall result from the trim. However, they took twice as long with my dog which started having me worried, and didn't care to apply any kind of "perfume" to his coat. Now I know that might be a preference thing but if you're paying $70 for the service, I would expect to be asked beforehand. read more

After being a loyal Petco customer for 7 years, I had trouble getting my dogs in fit an appointment and had to find a new groomer. I had driven by here many many times and always wondered if they were good and reasonably priced. One dog needs a bath and deshed and the other a bath and full cut. I called and was quoted a very reasonable price, which actually beat Petco's rate. Upon entering it smells clean and is tidy, they could have run a broom around the lobby to get up some hair, but it is a dog groomer after all. They were quick to attend to me and my dogs. Even when one of my dogs had a nervous accident the staff cleaned it up quick illy and thoroughly without any sense if frustration. They took my dogs in early and gave me a return time far shorter than I had ever received at Petco! The lobby is cute, simple, and contemporary. The doggie boutique could use some more merchandise but I'm not big on doggie fashion so no loss on my part. The bathroom was small and needed cleaning...and the microwave on the floor near the toilet was a little strange. However, this is a dog focused business so I digress. When I returned a little early the dogs were ready! The price was just as quoted. The dogs were happy! The cut was outstanding! I am very very pleased! A great experience, I will absolutely be back! Nothing like supporting a great quality local business! read more

I've sent online application on Monday (8.23.2021) and today is Thursday (08.26.2021) and still no response from them.

don't bring your dog here. they have changed staff and policies and did not notify their customers. they cut my dog really low against my wishes and did not let me know. they also over charged me and would not return some of my money due to poor service. I will not be coming back to them. don't do it. read more

Friendly & professional service. Fair pricing. Dogs looked & smelled great. Highly recommended! read more

We had really positive experiences with Bark Ave until our recent visit where our dog was cut in three spots during her grooming appointment. We were told about one spot after the visit but discovered two more places where she was cut when we got home. I called immediately to let them know what happened and two weeks later, the cut has still not healed, and we have contacted the vet. They claimed to not have any responsibility because they didn't know that they cut her during the visit. They did not apologize either for cutting her. We will definitely not be going back to Bark Avenue. read more

This pic speaks volumes! I'd highly recommend bark ave to anyone! My pup's hair is wiry and difficult to cut but they do a great job. Professional, friendly, and skilled! read more

Terrible service. My friend just got her dog groomed and they went too short on one of her nails and made her bleed :( after her appointment she was extremely shaky and scared. My friend called to explain to them that she was very dissatisfied with the service and they told her it was from the concrete why would you send a dog out of the door bleeding ? At least have the audacity to communicate with the owner about what happened instead of the lm finding out when they got home.... so sad. read more

I love Bark Avenue and have been using them for about 3 years now! We take our Boston Terrier there once a month for a bath and nail trimming. They always remember that she gets an oatmeal bath and have her all ready within an hour. Highly recommend, especially if you have a smaller breed! read more

Brought my 2 dogs in for a nail trim. Despite both dogs being "difficult" (my words), I was out in less than 20 minutes. The pups are much happier now that they had their nails trimmed. It was a little hectic as the store front is small and 3 dogs came in/ out while I was waiting to swap mine out but I'm happy with the service and price. I'm definitely coming back read more

Absolutely love this place for the less than 10 minutes I was in there I will be back. I brought our 5 month old golden doodle for a quick nail trim and face trim. Jeanette was there and immediately took to our puppy. Very knowledgeable, knew Charlotte was a golden doodle,offered some tips on how to groom our dog in between visits, and helped book her first haircut! The walk in services are quick, easy, and convenient. Charlotte will only be going to Bark Avenue read more

This place is located in the Park Ave area and I love it. I especially love their walk in service packages because my dog doesn't need to be groomed so walk in services is all she needs. Thank you ladies for always taking care my little Doxie, Foxi. read more

I have 2 crazy westies. One grumbles and the other hides. My dogs always come home looking fantastic. They are so patient with them and understanding.There is never a problem. I am so happy that i have found a groomer i can rely on read more

I called early Saturday morning for a dog groomer locally and learned that many are discriminatory against large breed dogs. I don't blame them, Floyd, my 160lb Newfoundland is a big boy with lots of hair but my entrepreneurial mindset made me think that people should just charge more for large breeds; not shy away? Anyways, I called Bark Ave and the woman who answered the phone didn't have any openings but took my name and number and would talk with the other groomers to see if they could squeeze in my Sasquatch sized dog. Sure enough, she called back within the hour and was able to fit Floyd in their busy schedule. So I hopped on the back of this slobbery purebred and rode him down to the city for a grooming. As soon as we walked in, Floyd heard all the action in the back and wanted to play with the other dogs. The groomer was so good at making Floyd feel at home. We picked him up 3 hours later, yes, 3 hours later and he looked FANTASTIC. Floyd was strutting around all weekend like Channing Tatum in Magic Mike. Thank you Thank you Thank you! We will be back read more

This is the only place our scaredy cat dog feels comfortable getting her nails trimmed! They are fast, affordable and you can tell they live their clients! We love how easy it is to walk in! read more

This was the WORST experience I have ever had with any retailer/service provider. Kelly was rude, never asked what service I wanted and seemed overburdened having to answer my questions about the hair length, etc. She finally said "I'm going to get your dog," (like it was a THING and not my family member). On top of that, when I walked in the place smelled AWFUL and there was hair on the floor. (And I was referred by real dog-lovers, so I thought this place would be fantastic). No one smiled. The greeter was nice and sweet, but Kelly? Even my pup was stressed. As I walked out, I said "I will NOT be back" to which The Wicked Witch of the West said, "GOOD, you're not welcome back..."...and you're little dog too! I'm appalled. Don't go there. read more