Garbage. Won't return calls…read more Ignores clients. Unprofessional.

We have used Jaime for many years but we moved to Arizona so we had to leave her. She does a…read morefantastic job and Buddy liked her! I am sorry to have had to give her up. She is the BEST!

Today I took my six-year-old golden retriever(Barney)to the dog spaw for his first visit. I could…read morenot be more pleased with the result. I will be sure to return for his next grooming. I would not hesitate to recommend The Dog Spaw to anybody who wants the best for their furry friend. Sam Ruggieri

Our dog Noah loves going to get groomed here. He always looks great afterward and he's always…read morehappy. He doesn't like to be brushed at home, so this is a big deal to us.

Love Lauren, she's great with my dog Emma. Does a great job and is always tries to accommodate my…read moreschedule. Easy to reach by text and responds quickly. It's now called Grooming by Lauren Ashley Phone number 585-880-5290 2217 Penfield Rd​ 14526

Update: I have to move my review from 5 stars to 4. I was…read moretaking my dogs here for a little over a year. And all of the sudden, I can't get them in at all. I called 5 times, left 3 messages and sent a text. They called me back once and left a message, I called back immediately and no one has called me back since. I have had to find yet another new groomer. If you can get in here, it's a great place, and my dogs loved it. But be prepared because you may not be able to get in again... Original post: We recently switched to this groomer because our old place started to go down hill. Our dogs were always afraid to go there too, but not Spoiled Rotten! Now when I bring them to the groomer they aren't shaking and crying. They actually run right in which is awesome. No matter how busy she has been she has figured out a way to work us in. I really appreciate that. On top of that, our doggiesalways come home looking adorable. I'm very happy we tried Spoiled Rotten. We will be sticking with this place.

Just brought my Siberian Husky here for the first time, and WOW what a great experience!…read more My Coco girl had been dealing with a severe allergic reaction on her skin over the past few months. The reaction had opened up various lesions and sores on her back. These lesions had since scabbed over, and those scabs began to peel, causing a ton of dandruff and fur loss. This was causing major itching and discomfort for Coco. Our vet gave us a medicated shampoo to use for grooming, we just needed to find a groomer! After speaking with a couple different groomers, we landed on Hounds of Love! We explained the situation to them and asked for thorough yet gentle grooming due to her sensitive skin. They were GREAT listeners, and they were able to accommodate our special requests with absolutely no hassle. When we picked Coco up after about an hour and a half, she was calm, relaxed, and happy. But more importantly, she looked GREAT! Her fur is clean, and her skin is looking healthy and healing! The groomer even gave us some useful pointers on ways we could groom her at home without worrying about damaging her skin. I wish I remembered the particular groomer's name so I could give her credit, but the entire team at Hounds of Love is very nice and professional, and they do an INCREDIBLE job! We have found our regular groomer, and I cannot wait to bring Coco back once her skin heals completely! Thank you Hounds of Love!

My Morkie has never been so white and perfectly trimmed as long as we've had her 11 years . I can't…read moreever imagine taking her anywhere else . This was my 1st time with Hounds of love and I'm beyond impressed . The staff was so nice and friendly. 5 stars isn't enough 10 would be perfect. Thank you so much .

Ashley took time with my anxious Maltese, Grooming was excellent. Also provided recommendations to…read moreimprove my dogs health which was much appreciated.

Incredible patience for even the most anxious dogs. She truly loves and cares for the dogs and…read moreworks with them to achieve the best results possible.

Would go back evey time Best customer service ever , staff…read morecan answer any questions I have a new puppy and the staff was able to help me fine the right dog food and went above and beyond

The store is very well organized and the people working seem knowledgeable about the fish/plants,…read moreanimals here. We've bought rocks, plants, driftwood, gravel, and now a fish.

Casey, the groomer here, always does an excellent job trimming our 2 pups. She is very patient and…read morekind and the dogs just love her!!

From the owner: Dog Grooming, Pet Sitting, Holistic health, Reiki, Dog Walkingread more

On 1/6 she blew off a 4:30 cat nail trim appointment with a paraplegic couple, after stellar…read moreservice previously. She stated she forgot about it. When my significant other attempted to firm up another appointment by text, communication was sporadic and finally dead. Standing up a delightful wheelchair using couple in winter conditions, is not the hill she wants her business reputation to die on. This situation would embarrass other business owners, and I come from academia, not some cabbage patch. She seems to think we had all the time in the world, when we could have been doing more than waiting. She should aspire to do better

I've been taking my dogs to Paw Springs Pet Spa for over 10 years. You can rest assured your dogs…read morewill be safe and receive a beautiful grooming. I can't recommend them enough.

Today was our first appointment with Heather, although I felt like we were already friends after…read moreall of her thoughtful responses to my Facebook messages. We've never needed a groomer until six weeks ago we adopted a underweight, scraggly poodle mix from Rochester Animal Services. Sir Walter Wigglesworth was not the least bit intimidated to visit. After snoozing in my arms while Heather and I discussed the best cut for his lifestyle, he happily headed off for his haircut. I cannot even tell you how amazed I was when I picked him up. It brought tears to my eyes. He looked AMAZING. I highly recommend Heather and Paw Springs for anyone who's nervous for their first grooming encounter. This was above and beyond. Thank you! (Picture shared shows Walter on the day we got him 3-1-18, and today 4-19-18 when we got home from Paw Springs. Incredible.)

Great cat and dog groomer. Reasonable prices. I've used Cristen's services many times.read more

Left this business a message, asking for an appointment. It's been several weeks and I never heard…read moreback. I would have loved to be a new customer there but the lack of response is fairly discouraging. I have since found a lovely alternative option and have been able to reach them promptly.