On November 12, 2015 my daughter Jen and I purchased a 2007 Jeep Compass. Our salesman was Kerry Hyde. We took a long test drive in the car. It is obviously a used vehicle so it is not perfect. It was marked "as is" and we purchased a warranty (which does NOT cover electrical), but our salesman Kerry told us that if in the next 30-90 days that if something went wrong with the car that since they did most of their business by word of mouth that they want to keep their customers happy and that they would stand behind their cars. Well, we are currently on vacation in the California Bay Area. We left Portland late Christmas Eve, drove all night, and the car broke down along side I-5 on Christmas morning at 6 a.m. My brother, who was cooking Christmas dinner, had to drop what he was doing and come rescue us with all of and our stuff, driving 170 miles roundtrip and we had the car towed 85 miles to his place. We tried charging the battery and it still wouldn't start. My brother had the car towed again to his mechanic in Redwoods City, another 25 miles. He ran tests and determined the computer was fried. They told me that to replace it would be $1000, they could order it but it was on backorder and it would be in in 3 weeks. Well that didn't work since I have to be back to work on the 4th of January. So he made another call and I had to pay $40 to expedite it. It came in, they installed it and the car still wouldn't start so they ran another diagnostic and found the starter was also fried. It has been ordered for another $600 and I am waiting for word on if this is the last issue. This has so far, including car rental, cost me over $2000 dollars of unexpected expense on vacation. I have called this dealership to see if what their salesperson Kerry, who was a representative of their company at the time of the sale, was accurate. Will they stand behind their car? I will update once the owner of this dealership returns my call. When I purchased the car I would have given them 4/5 stars. I am giving them 3/5 stars for now pending the outcome. I am hoping to give them 5/5 stars! read more