I would give them Zero stars if I could. I had them scheduled twice for them to come out and work…read moreon my trailer. Both times they never showed up or even called. The second time it was scheduled they said they would definitely show up. Guess what, a no show. Now they don't even answer the phone. I hope they go out of business.

If I could give ZERO stars I would have. Because that was the amount of work this "company" did…read more In reading the reviews, I had a similar experience. I was told initially they didn't have room for my RV and wouldn't for a couple of weeks. This continued for about a month and a half. Then they said they could come to my residence (about a 10-15 minutes drive from the shop) to give an estimate for the small fee of $300!!!! Are you kidding? When I said no, they made room. The RV had a rooftop water leak, which they knew. After we took it over to them, they let it sit out in the weather for TWO MORE MONTHS!!! Uncovered!!! In the springtime. (More to come on this) I called every week or two to check on progress and was told the same thing every time. Something to the effect of "We are backed up and are waiting on parts for the job ahead of yours, but we should get those in this week and have your trailer in the shop the week after." Ok! Great! But I heard this from March until May when I called my insurance company and told them I needed to get it to a shop that would actually work on it. I gave a courtesy call back to them to leave them a message that I was having it taken to another shop. A couple of days later I got a call from the owner who yelled at me for hanging up on his wife, (who was also the lady telling me 2 weeks for 2+months). He wanted to know what day I spoke to her so he could charge me storage fees for the trailer from that date until I picked it up. I was flabbergasted! I told him I would pick it up that day after work. He said he would have it all ready for me to pick it up. I rushed home and when I arrived at the shop, my trailer was not there! I was stunned. I was told by a nice young man, who is the son, that they trailer had been taken by another tow company to the shop I had it going to in Oregon City. WHAT?!?!?!?!?!? Who gave permission for that? Not me! So, calls were made and actually STANTON TOWED IT THERE!!! No one called me to tell me this, no one asked my permission, not even a text saying not to come they had it handled. So, I asked the poor kid to confirm that the new shop had the keys (random thought) He was on the phone with his dad at the time and asked. The owner told the kid, we didn't leave keys when we dropped it off. I knew that wasn't true and told the kid. I called and spoke to the owner again. I ensured that they indeed DID have the keys as both parties that dropped off the trailer had confirmed they had left the keys. He told me they were lying. (NOT GOOD) Meanwhile, the mom, called the son and told him that IF they did have the keys, they would be in the key box in the office. I could hear her in the background of my phone call as well as over the kid's phone. He checked and guess what he found. Our keys! As we were driving out, I saw the Stanton big rig exiting the freeway, from the direction of Oregon City, towing another big rig and trailer. Our trailer was a bumper pull, no need to tow it with a big rig, unless you wanna get paid BOTH WAYS by the insurance company for going to the Portland area. I honestly don't know how they still exist. He made a point to tell me that they had been around and were an "institution" in The Dalles area. They are the ONLY shop around for big rigs. And I will definitely NEVER recommend them and drive the extra distance to go ANYWHERE else for trailer repairs. 0 out of 10. Negative stars if I could. Borderline fraudulent, but I'll leave that up to the insurance investigators. Multiple lies, pawn offs, disregard for customer service, no communication, acting without permission, doing things they weren't told to do with my trailer and on and on.

Bad service. Takes over 3 weeks for them to service a bike tire and they still didn't get it done…read more At lease say they can't /don't have time so I could take it somewhere else where they'd get it done . They don't return phone calls. Rude and take your money upfront. I'd go somewhere else if you have a MC tire to be repaired

The owner Russ must be the last guy in the country that still has some integrity. I've had XTC…read moreinstall an air horn and airbag suspension on my 21 F350. All work was performed without a hitch and I've been above pleased with their service. I developed a problem with the air horn and have returned 3 times to have it fixed (none of this was XTC's fault) Each time they did what they thought would fix it. The problem is with the product. XTC has never charged me for any of these return visits. Today they said they are going to replace it at no charge to me. If you want someone who stands by their products and service, they do it in spades! Highly recommend this place

Hit a good size rock, damaged front end. They did quick, quality work. fantastic customer service…read more would definitely recommend.

Toyota paid this company $10,000 to repaint my car. after five months, all of the paint is bubbling…read moreand peeling off of the car. I purchased my car from an authorized Toyota dealer as the second owner. The collision shop owner Travis told me since I am not the original owner he would not warranty his work. Keep in mind this was only five months later. After reading reviews from other sites, I now know I am not the only one.

Wonderful people providing excellent service and repair for your automotive needs. I have been…read moregoing here for 15 years and I've always been treated well and fair. Take your vehicle here for service and repair.

Honestly, if I could leave a review with a negative star I would. That is what these people…read moredeserve. My experience extended over two visits. First visit: I recently moved from Portland to Cascade Locks to be closer to my mother who is having some health issues. So, I needed another mechanic for my car. I saw that this shop got good reviews so when I thought my rear axle seal was leaking, I took it to them. It turns out my front axle seal was leaking and they said my air conditioning was leaking as well. I told them to check out the air conditioning but my priority was the axle seal. Well, they started on the air conditioning. I kept calling for updates on what was going on because they have no communication skills. They were going to charge me 800.00 for the air conditioning so I had them stop, because they hadn't even gotten to the axle seal yet. I paid them for what they had done already. I bought the sensor and the manifold and gauges for recharging the system and the coolant, which came to 100.00 and did that myself. Second visit: Melissa sent me a text that they would do the axle seal for a reasonable amount so I set the appointment for July 3rd, which she agreed to in the text. The morning of the appointment my mother had a medical emergency so at 1 am I went to Hood River. I got back home about 3 am and got an hours sleep, so I could make the appointment. My wife had taken the day off work to take me back home after I dropped the car off. I go to the shop and it is dark, no one is there and there is no notice on the door. Another customer was waiting as well and said the shop decided to take that day off. I could not believe it. No effort to contact me to reschedule, nothing. After I had made an appointment and rearranged my life, they decide to effectively tell me they don't need my business. They must have an incredible established customer base because from this treatment it seems they do not need any more customers. Well, they lost this one. I could not believe the lack of empathy, human decency or professionalism. Each person is said to influence 100 people in their social circle, I will make sure I tell everyone I can not to use this shop.

Even though it took 2 weeks (it seemed longer) to get my 2026 Jeep Gladiator parked in my own…read moredriveway (no fault of urness - we were waiting for accessories to arrive via UPS), I have only great praise for my salesman, Owen Smith, who handled all my hypothetical questions & solved quickly/positively all the issues that came up, Owen also located Rhino Linings in Vancouver & made my appointment, even now, a few days afterward, Owen has followed up with texts & calls asking me if I had any further questions/concerns, then solving those for me as well - a job well done - thanks Owen Smith!

I generally don't write reviews. Only if I feel I've had a very bad experience or a very good…read moreexperience. I've had multiple experiences working with Urness Motors over the years. All have been good, but my recent experience has convinced me to write a review. Recently, Mike guided me towards a solution that was much better than my original solution. He spent the time to understand what I would be using my rig for, found a solution better than the solutions I was looking at, and customized it to specifically fit the purposes I was thinking of using it for. All at a very reasonable price. Thank you Mike and Urness Motors.

I brought my vehicle here in May 2016- Steve and Dan were slammed but found some time to fix my…read moresprinter van RV. For me the van was a disaster- the fridge didn't keep anything cold and the plumbing wasn't working- I thought I had a leak and couldn't find it. Dan quickly diagnosed the problem as a bad pump (turns out an air gap in the lines and a bad pump can sound the same). He fixed it, the leaky sink (which was a very small space to work in) and he fixed the fridge. Thanks to these guys I love my van again. They were professional, fair and awesome. Plan ahead though- they are busy! Thanks

Steve and Dan are the best! Very professional-- pros all the way. I begged them to rebuild my…read more1961 Aloha "canned ham" 16' travel trailer. I don't know why they said "Yes", because it turned out to be a huge project, a complete rebuild. Maybe it helped because I asked them in the dead of winter, any way, they said "never again"... so heads up there. You might be able to cajole them into it--- I could not be happier with the trailer and the detailed work these guys did. I am very impressed, and so is everyone who sees the trailer. I am very proud of the work they did, and they should be too! I highly recommend Oregon RV Repair in The Dalles, OR for ANY RV repair work, or project. Super great guys.

Everything about the tow went well I was down to my last hope called multiple company's and auto…read moreshops to see who could help as when I had first called they had been busy they called back at the moment I felt that last hope and keeler told me they could send a driver out and be to me within an hour and a half and micah arrived with perfect punctuation even sooner than what was originally anticipated he gave me and my car a lift to autozone as I couldn't really afford to get to where I needed and no auto shops being open at the time of need Micah fucking rocks man I mean he is the guy you want to pick you up if you're on the side of the road no matter what they're all gonna cost you some money Micah is worth every penny put towards the dollar great guy I do appreciate him and the services provided! 100% without a doubt im recommending him to anyone who needs a tow lift

Quick response. I needed my F250 towed from Rufus RV Park to Grays Automotive in the Dalles. They…read morecame quickly and let me ride with them to the shop. Thanks for the help!!

Love Billy very good mechanic. He's advice on what I needed to do for my car was perfectread more

The mechanics at Freedom Automotive are awesome! Not only did they squeeze me into their busy…read moreschedule but they did quick work on my repairs at a very acceptable price! Great and friendly service! They will be my go-to people here in Goldendale!