Absolutely the WORST!!! If you want to disappoint your child for their birthday, this is the place to book!!! I spoke with the owner Tennille to book a birthday party for my twin girls. We spoke for almost an hour, went over all the details, confirmed the date and time. We even discussed the party location, she looked up my address and confirmed that it is "absolutely fine distance wise" to drive to. I received the contract within an hour, signed it and gave my card for the 50% deposit required to book a party. I waited for a confirmation that my contract was received, the confirmation never came through. I waited and sent an email the next morning, and still received no reply. I finally called at about 5pm and spoke to Tennille again and she said she received my contract and everything is fine, expect that she has to check with her driver if he can drive to my location. She said "milage wise your location is fine, but because they have to avoid driving on the parkway, this will take them out of the way by a half hour and that the drive cannot drive his far". Are you kidding me?? What kind of a business are you running?? Why confirm everything is fine, then disappoint the customer. Awful customer service!!! I am glad this all happened up front now, imagine they pull this awful service the day of the planned event. Beware of this company, they are absolutely awful at customer service. I am glad i found out how awful they are before my planned event. Just awful, and the owner should be ashamed of herself for running such a Terrible business! read more