Whew! Where do I begin…read more..
I first discovered Gravity Vault from the Hoboken location, which I researched online and loved the aesthetic of the business, but never did get a chance to visit.
So recently when surfing IG, I saw a posting advertising their Montclair location's 3rd anniversay; the celebration was being broken up into 2 sessions (1st: 11 AM; 2nd: 2 PM) - I opted for the 2nd. So yesterday, I took a nice drive from Bergen County over to Essex to check it out with my kids. As other commenters have mentioned, parking is rough, but we lucked out with street parking across from the library...whoo hoo!
Upon arrival (around 1:45), I waited to be greeted; once a staff member was available I let him know we were checking in for Session 2, which he looked kind of lost about and made me question myself, but I told him about the IG posting and he quickly said "yeah, its $5 all day pass, you can climb as much as you want." And THAT WAS IT. He turned around to another staff member about the waiver form, she ends up taking over and he took off.
I completed the waiver form. I asked about shoes for climbing because they didn't ask me, in addition to harnesses and rope. The young lady stated it was all free climb at their location. Didn't know that. They didn't ask if we needed climbing chalk, or even to ask if it was our first time climbing. It was a very poor introduction and subpar customer service for US (may be different pending who you deal with).
After that, we moved into the main room where we were given some quick Safety Rules (2-3 min); she pointed to a gym in the back of the space with treadmills and workout machine that were available to use. We were on our own soon after.
Everything is pretty much centralized, so the small room near bathrooms was setup with a virtual climb; they also had about 3 pizza boxes and 2 bottles of almost empty drinks. My kids were able to get a gulp LOL which was nice because they needed it after the nice workout from climbing.
When we leaving, my kids wanted to get some candy, so we waited online for the person who was checking in another couple to climb, but she took them to the back, so we waited for another staff member who was wrapping up with another person. A couple of guys walked in from outside, and when that staff person was done, she completely skipped over us and took the people who walked in from outside. How RUDE! We left after that.
Overall experience, we stayed 45 mins to 1-hr, for the kids first time they got a good workout and enjoyed the experience. Me however, I was very unwhelmed by this location - but I still want to try out Hoboken's location. They are brighter, bigger and hopefully with better customer service.