We did NOT have a good experience here. My boyfriend and I came to Chicago for our first Cubs game from Michigan-and we wandered into the Cubby Bear before a Sunday game.
Within five minutes, we had beers, and also, my boyfriend had his cell phone stolen.
How? We sat down at a table, along side the bar area in the back-near the kitchen. The waitstaff walks in a small aisle in betw een our row of tables and the tables on the other side of that dining area. A couple had just vacated it, and we cleaned it off ourselves, no big deal...
A table up in the bar area, just a step up above from where we were, but out of that foot traffic, opened up so we moved up there. My boyfriend got up to use the restroom. While he was gone, a member of the waitstaff stopped at the table we just vacated, and I actually wondered what he was doing, since we cleaned the table off, figured he was wiping it off, thought nothing else of it, we didn't know the phone was gone at this point...waitstaff guy walks back to the kitchen.
Boyfriend returns from the pisser and discovers his cell phone is gone. We both run down to that table, search, and its gone. We immediatley told the staff, and they were helpful, one of the bouncers and our waitress went and told all of the bartenders and other bouncers that he'd lost it.
The waitress assured us that it could not have been a staff member that took the phone-because there are "cameras all over this place". And, that "no one there would do that kind of thing". Well, anyone who's ever worked in a camera monitored envrionment knows where the cameras point and where they cannot see. We looked around and only saw two cameras in our area, none we anywhere near the table where we were. She also mentioned "managers watch the tapes." So, then, we asked to speak to a manager, and if they would watch said tape for us?
The manager came over and essentially repeated the same schpiel the watiress gave us. Suggested we keep calling later on to see if it was turned in. But would not "watch a tape". Probably because, the cameras are fake-or dont work-or both. Or, she knows they do not record the area we sat in.
They didn't even comp us a beer, or anything. We would not return here, period. Nor would I reccommend it to anyone, period. Having the phone stolen was a major buzkill for our first Cubs game, but we still managed to have a good time.
Sad that dishonest people ruined a bit of our afternoon! read more