My 18 year old college freshman called me one night, horrified that she thought she had lice. I am thousands of miles away and could only support her by phone as she went to the health center, confirmed she had lice, and tried to address the problem with a kit she purchased and the help of several new dorm friends. We subsequently learned that there was a virtual epidemic of lice at the dorm. My daughter and her roommate missed class for an entire day, cleaning and washing everything and repeatedly shampooing with pesticides. After my daughter discovered nits in her hair a week later, I desperately called Natalie at Critter Cure to assist. Natalie immediately made arrangements to go to my daughters dorm and combat the problem. She was sensitive, kind and caring. She didn't use harmful pesticides and spent two hours combing every inch of my daughter's long curly hair. She then came back several days later, checked my daughter and her roommate and both were clear! She provided a guarantee and the lice have not returned! I was so relieved and so was my daughter! It was so hard to be so far away and unable to help and I am so grateful to Natalie for not only responding quickly but also for the sensitivity in which she handled the situation. Thank you!!! read more