Absolutely love, love, love, love Devz pharmacy!! Better…read more(faster and more transparent) service and communication, the people are nicer, and it's just an overall positive experience. Highly recommend transferring over to Devz from places like CVS, Walgreens, etc. Every single person who works here is so kind!!!!

Fantastic personal service. Friendly owner and employees…read more They go out of their way to help you.

Wonderful service. The young man helped me with everything I needed, he answered all of my…read morequestions. Great business, great business man. Will definitely only come here for medical supplies and any medical equipment questions and or issues.

From the owner: Accredited by the Healthcare Quality Association on Accreditation (HQAA), Shan Medical Equipment is…read morecommitted to becoming Michigan's #1 leader in home medical solutions. It is our goal to provide you with the highest degree of home medical equipment as well as knowledge and guidance in your selection. We have 3 convenient locations in the greater Detroit-area.

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I went to the new Sun Medical located on Woodward in Birmingham. Ryan was very helpful and…read morefriendly. If he wasn't completely sure about something, he finds out how he can get an answer! My order came on time and I was pleased with the service!

Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Owner Dee was extremely helpful both with my purchase and fitting of my CPAP machine and supplies…read more I also appreciate the personal service I get every time I walk through her doors and that she rememberers my name between the three months from my previous supply visits. But what really makes her shine is the extra mile she went to make sure that both my CPAP machine and all of it's supplies were covered under my insurance - after it was denied coverage because of a technicality. Personal service & cares about her customers:-)

Dealing with this company has been nothing short of a nightmare. The store is currently closed for…read morerenovations and you can only place order for medical supplies via phone or text. As a result, I had to make multiple phone calls for CPAP supplies. Left so many voice mails and text messages, but no one seems to be bothered or in a hurry to respond. Finally got a hold of someone last week. They told me that the supplies would be sent within the next few days and to call back if I didn't get them. I still didn't receive them, so I had to make even more phone calls and send more texts. Finally they responded and sent the supplies within a few days. The supplies I received are not the right ones for my CPAP machine, not surprising since they never asked me which one I had. I received supplies that were completely useless and it took them nearly a month to fill the order. So ridiculous! I'd highly recommend staying away from this medical supply company. They're totally incompetent and should be closed down for their awful customer service.