We needed a wheelchair van when visiting family in Michigan. I've never rented one before or operated one before so I felt a bit nervous about reaching out and making the arrangements. All of my nerves were calmed when I first connected with Margaret. She is very nice and is an excellent communicator. She met me and Mom at the airport and showed us how to use the van's features - which included a ramp and multiple tie down options. When we were ready to take the van back, Margaret was flexible about the timing since it was a little variable on our end and she made handing off the van stress free. The van was great! Nice features that made it easy to open and close the doors, and it drove well while I toured my mom and other family members around Michigan. Would definitely rent from this company again! read more

This is the email I sent Sunday after I had yet another major issue with the car I bought from this dealership. Of course Margo or Christina has not responded. BUYER BEWARE! I'm just trying to save other people from going through what my husband and I have been going through since the spring with this car that we spent about $37,000 on. The major problems continue to pile up with John's car. I'm almost $5000 in after buying it from you Margo. I've been in sales for 26 years, I have worked for the same company for 25 of those years. I would never ever dream of telling my clients that they are getting a good product when I'm actually selling them a piece of junk. Today I tried to take my husband to church, and now the side door is broken. He's in a wheelchair, on a tracheostomy, NG tube, left side, hemiparalysis, nonverbal. Plus it's 90 degrees. Are we supposed to take the bus home or drive on the freeway with the sliding door open? I'm not sure how either of you sleep at night. read more

I am a new owner of an older wheelchair van and I am so thrilled to have discovered The Creative Mobility Group! I called and asked if they could look at my lift and Margaret told me I was able to bring it right away for a quick look. It ended up having to go in the shop. I got a call a couple hours later that it was now good to go. The cost was very reasonable. Not only did CMG fix my lift, Dave gave me a quick demo. I so happy! My van has found a new place to get TLC in the months and years ahead. read more

The Creative Mobility Group - Tan wheelchair Cavan, passenger side view - Mobility Equipment Sales & Services Near Me - Wayne, Michigan

They took on an appointment knowing the specs of car and the requirement needed for car and claim that it's the company that's providing the devices fault. Refuses to take any responsibility in the matter. What more is a customer to do when VIN is provided, Chevy volt push start is provided information. Now the company that is providing the device is saying Creative Mobility refuses to do the work. Creative mobility says it's the companies fault. Whose fault is it? Also they refuse to answer any questions about it and turned us away from asking fair and reasonable questions. So apparently they refused service because they don't know what they are doing. Don't go to them if you have a hybrid and don't use them for interlock device service that they claim to be able to do until the cars in the shop for 5 hours after waiting for the appointment and rescheduled it because of double booking. Far too much work on the customer to be able to speak to someone about the issue, so I guess this is the way to go unfortunately. And no one can say this is due to covid. They just don't know how to deal with conflict or work on the vehicle, unfortunately. read more

Have worked with this company since it was Advantage Mobility. Fast, professional service, very knowledgeable about wheelchair accessible vans. If the vehicle needs repairs, they are quickly able to diagnose the issue and fix it, so you aren't without a ride--important when it comes to transportation of a person who uses a wheelchair and has medical appointments, work, etc., to attend to. Clean showroom, good selections of vans to purchase. read more

Luke in sales was very helpful and is the personification of outstanding service but that's true of everyone at Creative Mobility. I had hand controls installed in my car and did a thorough professional installation. Conveniently, we delivered our car and Luke drove us back to home in Livonia so we weren't confined to staying while the installation happened. The customer area is very clean and welcoming for a short stay, but hand controls take a full day or more for installation. If you need their products, they genuinely are ready to help you out. read more