we rented a Pontoon boat on 8/18/25.
we hit something floating in the water and incurred damage to the Prop and guard.
we docked at the Cove and called over an employee to show him the damage.
we met with the Manager inside and paid $665 for the cost of repairs.
Neither employee of the Cove indicated that additional costs could be due.
In fact, they apologized for the fee and hoped we would come back.
a month and a half later, the Cove billed our credit card for an additional $1,190,
without the common courtesy of a phone call to discuss or review the bill.
the Cove was called immediately and the employee said we could expect a call back.
after several days we still had not received a return call.
Finally, on 9/27 I reached Chris, the Property Operations Manager, I voiced my concern about the lack of customer service and communication. We had, in the past rented several times at the Cove and been impressed with the level of service.
Chris was very nice, with NO answer or solution for my concerns.
He stated that his boss was on vacation, but would reach out to me on October 6th
when he returned. we have not received any additional response.
I am not happy with the customer service. read more