Such a great experience all the guys who worked on my car were friendly and went above and beyond…read moreto make sure I was comfortable and informed the entire time. I didn't even have to get out of my car and was in and out within 30 minutes. They offered water, soda or coffee and did not try to upsell me at all but made recommendations. They also tried their best to give me the best deal and apply discounts. I got a free car wash which is awesome! Good to know that the car wash is not onsite it's actually at another location but nice freebie. I'll def be back!

I was referred here by one of my coworkers. This was my first oil change here and they guys are…read moreinformative and they look like they all have fun coming to work and happy employees are important to me. I never know whats true or not. They bring me oil colors so I can see the difference between my dirty colors and the new vibrant colors I should have. So of course I want my car to run great so im saying yes to every new filter and yes to every new fluid but Im not a mechanic so im trusting them like I've trusted my last oil change place. There is a good energy here and I hope they are doing everything they say they are doing because this is my only vehicle and Im a single mom with 2 teenagers. Between the 3 of us we are constantly going to and from everywhere. So far im happy with the service but I still have 3 guys under my hood. The real test will be how well we do until our next inspection. Based off my experience so far I will be back =). FYI: I was a committed customer to Valvoline Express off of Dyer and Main in Santa Ana but they did something I didnt like during my last oil change. So the last time I was there left a great review but before I drove off the guy brings me a list of all the things they did to my car and the only thing I recognized was Replaced windshield wiper. I knew for a fact they replaced them. They guy apologized and replaced them but now how do I know what else "they forgot" to do?

Both Jeff and Ty were friendly knowledgeable and helpful...I will be taking my car here from now…read moreon...

10/10: Friendly, professional, and efficient…read more I was losing tire pressure and while they ultimately couldn't patch the tire, they still asked me to come in to troubleshoot it for me, just to confirm the issue. I'm not mechanically skilled, so it was good to see how they checked for puncturing. And by extension, showing that work is being done. Some other shops will say they did services but just cold pitch it to upsell. I appreciate the team for helping me get on my way. Because they are dedicated to helping people, I'd definitely recommend them. Thank you again.

This was my third visit here, and the crew completely secured my ongoing business today. After…read moregetting my oil change, they initially missed a burnt-out left rear brake light because the back of my car was in direct sunlight. However, right as I was about to drive off, a worker spotted it. The service lead immediately let me know and offered a discount on the replacement bulb. Even though the shop was getting busy and the crew was working fast to handle the rush, they took the time to replace it quickly and professionally. Incredible customer service and a great, hardworking atmosphere. I'll definitely be back!

The last time I brought my vehicle to Valvoline for service, I had my tires rotated. At no point…read moredid the technicians inform me that my tires were severely worn on the inner edges. The wear was so bad that it created a serious safety concern and could have resulted in a tire failure or blowout while I was driving on the freeway. Because of that experience, during my most recent service I specifically asked the technician to check whether my tires were wearing on the inner edges. I was shocked when he told me that he doesn't do that. Afterward, I looked into Valvoline's policy and learned that tire inspections are not part of their service. I understand that now, but I think customers should be made aware of this especially when having their tires rotated. I had assumed that if a technician was removing and rotating my tires and noticed severe or potentially dangerous wear, they would bring it to my attention. If you need anything done involving your tires, I would NOT recommend coming here. Take your vehicle somewhere that actually inspects the condition and wear of your tires. Tires are a critical safety component, and severe inner edge wear can be difficult for the average driver to see. This is a huge safety concern for me. My tires were worn badly enough on the inside that I could have experienced a tire failure on the freeway, yet I left my previous service without anyone warning me. Customers should know that having their tires rotated at Valvoline does not necessarily mean their tires are being inspected for dangerous wear.

Anthony, Fred, and the guy underneath our Honda Accord worked together to rotate our tires, give us…read morea synthetic oil change and asked us whether or not we wanted to change the air filter - without putting pressure on me to do so. Very informative and patient while waiting for my decision(s). Only thing I'd want to change: after leaving I noticed our tire monitor said we were low on air and I remembered it doing the same thing after they rotated our tires before but I can't remember what I did to correct the gauge. I have to think it must be similar to when I change the oil. So now I have to go to the Honda dealer to get it fixed and fess-up that I didn't have them change my oil. But I saved $80 with a 20% off coupon, so there's that! LOL

Went for a routine oil change in Costa Mesa. Quality service from John, Ishmael, and Miguel…read moreQuick, easy, and informative.

Recently had extensive work done but there was a glitch so I took my vehicle back. I mostly dealt…read morewith Ivan and Martin...I couldn't have been in better hands. Both of these men double checked my work order on my truck, found the glitch and fixed it. These guys deserve more than 5stars! Thanks guys, God Bless

I called prior to coming here at 8am, since Midas seemed very unprofessional by not having any…read moremechanic at their workplace. I did not want to wait till one ever showed up. I called this Jiffy Lube since it was close to the location I was currently at. I needed an oil change instantly and battery check. I called and they said bring my car right over no line at all. I drove here and I must say the gentleman was super friendly, I told him exactly what I needed done, and he was on it. Took about 15-20 minutes or less. No hassle at all. He even gave me a free True Brand Fuel to try, demonstrated how to use it by saving 40 miles at most for my fuel tank. They definitely value new customers, and I have a reason to come back if I needed something done instantly. Most places will try to sell you things or tell you need to get this and that changed etc. He did check my car out and said everything was fine.

I have come here about 4-5 times so far. The service is excellent. They're quick and they seem to…read morehave the whole process down and super efficient. They don't pressure you if you don't want extras like wipers and they are happy to offer advice. Courteous, well-mannered, speedy. What more could you ask for?

Absolute scam artists. I went to get my oil changed, and they tried to tell me I needed a ton of…read moreupdates and fixes for my car. Then they told me my battery of a year old was bad and I should get it replaced immediately. I told him it was a year old and it seemed like I caught him in a lie, but he tried to tell me I should take it back where I got it. So I went somewhere else the next day, there was nothing wrong with my battery, it was in perfect condition. If I had taken their word for it, I would've been paying Valvoline $250 for a battery that didn't need to be replaced to begin with. If you are a women, be careful and make sure they aren't taking advantage.

We have had 3 inspections. There were no issues. We appreciate their honesty. We live in Long…read moreBeach and make many trips to Costa Mesa. We do not trust quick oil change dealers in our neighborhood.

Great customer service with a smile! Sergio filled my tires for me today and saved my life.read more

had a situation that my car couldn't accelerated and they fix it quickly. very professional and…read moreexperienced

I previously left a five-star review because I had a good experience here. At the time, EU was…read morehonest enough to tell me I didn't need a tire rotation, which saved me money as a student. Because of that, I came back for multiple oil changes. Unfortunately, my most recent visit was completely different. I was charged a high price for what should have been a simple oil change and cabin/air filter replacement, and I ended up waiting about two hours for the work to be completed. After talking it through with someone more familiar with car maintenance, it became clear that I was likely overcharged for a job that should have been quicker and more reasonably priced. What made the experience worse was the interaction before my appointment. When I asked for clarification about being told I may need "air," EU laughed at me for asking. I'm neurodivergent and sometimes take things more literally, so I was just trying to confirm whether I was being charged for something that is often free. Instead of explaining, I felt mocked for asking a simple question. Because of this experience, I no longer feel comfortable or confident returning here. I'm sharing this as a caution for other customers--especially women and neurodivergent people--who may not be as familiar with car maintenance and rely on mechanics to be honest, respectful, and transparent.

John was fantastic, was able to service my car extremely quickly! He was upfront and…read morestraightforward about my repair, didn't push me to get anything beyond what was needed - As someone new to the area I am very happy to now have a trusted mechanic only 10 minutes from my house.

This has become my new trusted mechanic for all of our car needs…read more As a woman who has driven used cars for most of her life, going to a trusted mechanic is hard to find. I used to go to mechanics in Santa Ana but was not always able to get the services I needed. Now with a new car, I was tired of getting price gouged for a simple oil change at the dealership. At Harbor Auto Service, Mike and John get the job done at an affordable price and take customer service to the next level. For example, when you have already paid and are all set, they park the car right outside for you and send you on your way. They are respectful and take the time to explain what is wrong with the car and give you plenty of options. They also have a nice waiting room with a tv, couches, and offer water as you wait. I have been here twice, and each time has been pleasant. I am already recommending them to all of my friends and family as a solid, trusted choice!

I've brought two of my cars here and both times the service was excellent. The staff went above and…read morebeyond. Not only did they do great work on my cars, but they even offered me a shuttle ride home and back when my car was ready since I live nearby. That kind of thoughtfulness really stood out. What I appreciate most is the honesty and the family-like atmosphere. I've had bad experiences at other shops in the past where I felt like I was being taken advantage of or quoted higher prices. They were straightforward, fair with pricing, and I genuinely felt like they cared about me as a customer rather than just making a quick sale. It's rare to find a shop that makes you feel comfortable and respected while also delivering great work, but this place truly does. I wouldn't hesitate to recommend them to anyone, and I'll definitely keep bringing my cars back.

Smashing outfit. Maybe it's the name, but you can feel and experience the honesty in the service…read more Quality people ... great value.