I was referred here by one of my coworkers. This was my first oil change here and they guys are…read moreinformative and they look like they all have fun coming to work and happy employees are important to me. I never know whats true or not. They bring me oil colors so I can see the difference between my dirty colors and the new vibrant colors I should have. So of course I want my car to run great so im saying yes to every new filter and yes to every new fluid but Im not a mechanic so im trusting them like I've trusted my last oil change place. There is a good energy here and I hope they are doing everything they say they are doing because this is my only vehicle and Im a single mom with 2 teenagers. Between the 3 of us we are constantly going to and from everywhere. So far im happy with the service but I still have 3 guys under my hood. The real test will be how well we do until our next inspection. Based off my experience so far I will be back =). FYI: I was a committed customer to Valvoline Express off of Dyer and Main in Santa Ana but they did something I didnt like during my last oil change. So the last time I was there left a great review but before I drove off the guy brings me a list of all the things they did to my car and the only thing I recognized was Replaced windshield wiper. I knew for a fact they replaced them. They guy apologized and replaced them but now how do I know what else "they forgot" to do?

Update: Feb 17, 2026 - We realized today they also failed to fill the windshield wiper fluid. SMH…read more --- Been meaning to write this review for weeks, but the final straw came today when I found out yet again that the clowns working at this Oil Stop are either a.) incompetent or b.) did the equivalent of spitting in my food for an oil change establishment. 1. I sat through this oil change asking only for 1 thing upon pulling in- please check/fill the air in the tires because I have an alert on the dash that they're low. Literally was told I was all set and go to drive away, only to find the tires were still low and hadn't been touched. 2. The day after my oil change, I hear a grinding of sorts. Upon investigation, find that the plastic piece of the undercarriage was hanging down, not secured in place, and now torn up from the pavement from driving on it. (Mind you, they needed to remove this piece to change the oil.) My boyfriend takes it back, to be told it was "already like that" and when bf asks why they didn't mention it to me if it was already damaged, their response was "well, she's a woman". Unbelievable because shouldn't I be warned of a potential danger? 3. After they secured the damaged piece back, I am now getting an error on dash stating the front camera is blocked. Upon investigation, there is a clear finger print of OIL smeared over said camera. 4. I take the car for a minor repair to my normal place and they inform me the oil dipstick is BROKEN. Now, either these guys did this when they changed the oil, or again failed to tell me it was broken...in either case, they are trash. The funny thing is that the only thing they did to try and rectify anything was to give a 10% discount on my next oil change smh. DON'T TAKE YOUR CAR HERE. THEY'LL COST YOU MONEY AND ADD A HEADACHE ON TOP OF IT.

Fast and easy. I just got my Jeep Grand Cherokee and didn't want to work on such a big car myself…read morecause yall I'm just a girl and the guys did it so fast I was still able to go run an errand and make it to clients on time. Ty Parker and Team!

First, the positive: thorough and quick (though you do have to go through a battery of suggestions…read morefor additional services since I assume employees have to ask). Second, the negative: I was surprised that, even with a coupon, the full service oil change was $25 more than my last full service oil change at the Honda dealer I go to. I also get free coffee at the dealership while I wait. ;--) I suppose if you are in a hurry this is preferable.

I gave up on my 2006 Acura TL last year, but Jeff basically maintained it for the last 5 years of…read moreits life. He also did some oil changes on my S2000 on occasion. I'm in a newer car now, so I might not be visiting until it's no longer dealer maintained, but Jeff was wonderful to work with and a very honest person. I'm sort of leaving this as a thank you for that service, knowing I might not be able to return for awhile. His service was also provided during a tough time in my life. He always charged me a fair price which is why I respect him a lot. I've never had a BS service recommended by him. Everything is "hey, look at this" or "this is what is wrong". If you are looking for an independent mechanic H & A auto is a trustworthy place that still exists in this day and age.

Jeff and his crew are extremely honest and helpful. Took me about an hour to get all of my brakes…read morereplaced for my Honda. Best value and quality in Orange County by far. Their operating hours are up to date, just make sure you call to confirm availability. Get your auto work done here, you'll thank me later.

This was my first time here and I'm very impressed with the care and transparency that was given…read moreduring the oil change. I felt compelled to write this review because I know it may be difficult at times trusting others to work on you car but I felt that everything was done with the utmost care. All the staff was great! I will definitely be coming back here.

I had a great experience at Valvoline. The staff was friendly, professional, and efficient from…read morestart to finish. They explained everything clearly, didn't pressure me into unnecessary services, and completed my oil change quickly. I appreciated how knowledgeable the technicians were and how they took the time to answer my questions. The service was fast, convenient, and the customer service was excellent. I'll definitely be returning for future maintenance and would recommend this location to anyone looking for honest and reliable vehicle service.

had a situation that my car couldn't accelerated and they fix it quickly. very professional and…read moreexperienced

I previously left a five-star review because I had a good experience here. At the time, EU was…read morehonest enough to tell me I didn't need a tire rotation, which saved me money as a student. Because of that, I came back for multiple oil changes. Unfortunately, my most recent visit was completely different. I was charged a high price for what should have been a simple oil change and cabin/air filter replacement, and I ended up waiting about two hours for the work to be completed. After talking it through with someone more familiar with car maintenance, it became clear that I was likely overcharged for a job that should have been quicker and more reasonably priced. What made the experience worse was the interaction before my appointment. When I asked for clarification about being told I may need "air," EU laughed at me for asking. I'm neurodivergent and sometimes take things more literally, so I was just trying to confirm whether I was being charged for something that is often free. Instead of explaining, I felt mocked for asking a simple question. Because of this experience, I no longer feel comfortable or confident returning here. I'm sharing this as a caution for other customers--especially women and neurodivergent people--who may not be as familiar with car maintenance and rely on mechanics to be honest, respectful, and transparent.

I brought my car in today for both a scheduled service and an electrical repair. I appreciate that…read morethe repair was completed on time, and overall I am satisfied with the quality of the work performed by the technicians. However, I would like to provide some feedback regarding my experience at the front desk. When I spoke with one of the receptionists, Jose (if I recall his name correctly), I felt that he was not as courteous and welcoming as I expected. He appeared very stressed and overly serious during our interaction, which made me feel somewhat uncomfortable as a customer. I understand that the workplace can be busy and demanding, and I do not intend this as a personal criticism. I simply wanted to share my experience in the hope that customer service interactions can be more friendly and approachable in the future. Thank you for your attention and for the work done on my vehicle.

Came here to drop off my Jetta -- been coming here for years, they are HONEST…read more In the age of AI and all the bells and whistles , you yearn for authenticity and old school environment where word is your bond This is that place. I've known Gary for over a decade - the culture in this company is one that fosters long term Employees like Gary who love to work there I'll only service my cars here

I've brought two of my cars here and both times the service was excellent. The staff went above and…read morebeyond. Not only did they do great work on my cars, but they even offered me a shuttle ride home and back when my car was ready since I live nearby. That kind of thoughtfulness really stood out. What I appreciate most is the honesty and the family-like atmosphere. I've had bad experiences at other shops in the past where I felt like I was being taken advantage of or quoted higher prices. They were straightforward, fair with pricing, and I genuinely felt like they cared about me as a customer rather than just making a quick sale. It's rare to find a shop that makes you feel comfortable and respected while also delivering great work, but this place truly does. I wouldn't hesitate to recommend them to anyone, and I'll definitely keep bringing my cars back.

Smashing outfit. Maybe it's the name, but you can feel and experience the honesty in the service…read more Quality people ... great value.

While most Valvoline locations offer similar services, this particular branch stands out for its…read moreexceptional customer service. Christian and Noel provided outstanding care for my vehicle, taking the time to advise on necessary services and even supplying missing bolts. Additionally, they thoughtfully provided coloring books for our children during our wait, enhancing the overall experience.

Great service! They treat you right. Changing oil here saves you time. Ishmael, the assistant…read moremanager, talked me through all the services: oil change, transmission fluid change, radiator service, etc. Keep an eye out for a coupon they send in the mail. Save a few bucks. Happy with Valvoline.