We have since returned and management considered our first unacceptable and buzzard experience. Our second stay was very pleasant-I know the account was likely noted which may have helped but none the less much better! read more

I was skeptical due to reviews but booked for two nights. The building is impressive when you drive up to it and the staff are friendly when you check in. However the room had a stale smell upon entering and was stuffy. Running the air conditioning did not help. The furniture appeared to have had a lot of use. The bottom of the tub that you stand in was worn and had a brown stain in it. No grab rails for support. A chipped soap dish. This room has had a lot of use. Overall we were disappointed in the room because of the odor and condition. read more

Parents not watching their children getting splashed, went to the game room nothing worked, then to top it off the people above us jumping around at 11 at night and nothing done about it, so we left and the wont even redund us the second night. Will not recommend staying here at all!! read more

I was supposed to stay at this hotel for 2 nights and ski at Mt Wachusett on 2-15-26 and 2-16-26 staying at the hotel on the 14th and 15th. I called as my daughter was sick and had to take her home and was met with an arrogant and unsympathetic manager named Brianna. She refused a credit , accommodation or compromise. If looking for a venue or hotel i would find a place that put a value on families. read more

I stayed at this hotel for Youth New England's Wrestling Championship, and the hotel was fully booked for that event. After driving for 8 hours we arrived and my wrestlers were excited for the hot tub, but it was out of operation. The next morning our room didn't have any hot water. Its very important for wrestlers to shower and practice hygiene before wrestling to prevent the spread of disease. I called the front desk and I was told too many people were showering at that time. After an hour the hot water never came on. My kids and myself had to wash by microwaving washcloths and using those to clean ourselves. The front desk assured me the hot water would be back by the end of the day. After I coached for 12 hours, and my kids wrestled all day we returned to find we still did not have hot water. I called the front desk and they told me we did. I was clear that we did not and they told us they would call someone. No one came to the room or did anything to fix it. Again, we washed with microwaved wash cloths. This is completely unacceptable for a hotel. Since I didn't get anywhere when I talked to the front desk staff I decided to send an e-mail, but they don't have any email information on their website, just the phone number to the front desk. read more

If you're planning on staying at this hotel on a long term basis, please find somewhere else. You can barely get any sleep here. I work in the evening & don't get back to my room until after midnight. On Weekdays , the room service people are slamming doors.. one after another, after another. These people aren't nice either. They're very rude & inconsiderate. It's just ridiculous to get enough sleep at this place. And on weekends, there's drunk people in the middle of the night slamming doors from 10pm to 3am. Or they're going back & forth from room to room knocking on doors! AND.. the hallway upstairs reeks of marijuana read more

We had our wedding at the Colonial Hotel on NOve,ber 1st and it was absolutely amazing. Much in part to our wedding planner Mary. She was so attentive and kept us on track and broke down the entir process for us from start to finish. She was incredibly friendly and detail oriented. We looked at a few other venues before seeing the Colonial and we had mixed feelings every where els ewe went. As a gay couple we were hit wiht alot of hate when searching fo ra venue and even vendors but the Colonial made u feel welcome and right at home. As a type A personality I imagined I would have a hard time letting someone else help plan or take over and do what needed to be done but Mary put me at ease right from the get go. The staff on he day of the wedding was also incredible. They went out of their way to take care of us in anyway we needed and were so very freindly. The wedding was a hit and people are still reaching out to us to tell us how much they loved it. Most even saying it was the best wedding they have ever gone to. 10 out of 10 would recommend booking this venue for your wedding. The old time charm and he modern decor was awesome. The rooms were great, the food was mazing and the atmosphere was out of this world. If I could I'd give this venue 100 stars! read more

Although the wedding we attended was beautiful, we had trouble with our room. While putting my two small children to bed, we found a lighter, pill and a device for smoking underneath the couch cushion. We were given another room, but due to the hazardous material found, we requested a partial refund for the one night. If my children had some in contact with those items, they could have been seriously hurt. Management ignored my first correspondence, and only replied when I added other departments to the email. Even so, they by passed any comments of a refund and told me they can assure me the room was cleaned properly. My response was that if it was cleaned properly, we would not have found drug paraphernalia in our room. For a hotel that does so well, one night refunded shouldn't be an issue. DRUGS were found in our room with two children staying there. This is utterly disgusting behavior by the management. Who knows what we would have found if we unfolded the couch in its entirety... this is NOT properly cleaned and this is NOT safe. read more

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I have mixed feelings about this hotel my girlfriend and I stayed here on a Saturday night January 18, The Pros: The hotel is beautiful, The Cons: there was only 2 floors with this hotel so you don't get much of a view when we checked in we were informed the elevator wasn't working we had to carry our luggage up on the second floor I'm almost 66 years old my girlfriend 64 years old with our AAA discount the room for one night was $ 146.00 dollars, the conditioner in the bathtub was empty, they had no safety rails in the bathtub so if you were to fall oh well, they do have a bar/restaurant there we when up to the bar ordered a drink we had to ask to please just wipe down where we were sitting it was all sticky, they do have a breakfast buffet $18.00 dollars per person very, very limited eggs, bacon, sausage, cereal they didn't even have toast or English muffins, the heater/AC in the room was loud so it was kind of tough to fall asleep, lastly they do have a pool/hot tub we decided to go into the hot tub lukewarm at best we tried the pool ICE COLD we jumped right out!!! read more

Very disappointed in this hotel. My nephew booked many rooms for his wedding. He had small welcome bags to give to the out of town guests as they arrived. This hotel charged $2 per bag plus tax plus an 'administrative fee' just to hand a bag to a guest! Ridiculous! The Doubletree Hotel in Leominster was happy to hand them out at no charge. They were so much more accommodating and friendlier than the Colonial Hotel. Unfortunately, this hotel has lost sight of customer service. read more

Went to this hotel for a wedding. The wedding was spectacular and the hotel did a great job with it. The tent was incredible and so was the food. The accommodations were lacking to say the least. Extremely expensive rate for just one not for very subpar experience. The bed wasn't comfortable, and there was no flat sheet. The room got extremely hot, and we had to wake up in the middle of the night to turn on the A/C. The soap, shampoo, and conditioner that were provided was the smallest amount I've ever seen. The breakfast buffet was EXTREMELY EXPENSIVE, for just an okay buffet. The front desk woman that checked us in was rude and just didn't want to be there. Overall we will definitely not be staying again and will not be recommending it. read more

The stay here was not acceptable in June 2024. The food in the restaurant was horrible amd over priced. Then the service was horrid as well. The toilet was clogged and overflowing and the front desk supervisor gave us a plunger and told us to clean it up and plunge ourselves. After complaining and saying I wanted a new room we moved this room had mold and mildew in ceiling and then they loved us again. Last room light did not work and we didn't say anything but asked to be refunded the next day and they did nothing for us and we're not friendly about it. When I called the manger multiple times she never returned my phone call. Do not stay here ever. This hotel service was absolutely the worst I have ever experienced. read more

I wanted to follow up with this review. The facts are still completely accurate. I did get a phone call a few days after the events and the owner of the hotel explained a number of issues related to my dissatisfaction and seemed very earnest in her desire to make things right. She acknowledged that the individuals involved at the hotel were completely in the wrong and that the owners were both educating people and addressing the problem. There was a discussion also about refunding me for my stay, although I am not aware they did. I just want to make it clear to anybody reading this that the owner made a very strong and earnest effort to reach out to me to prove to me that they were going to make things right at least for the future. If they addressed things as they said they would then my guess is no one else would have the negative experience that I had. So if the place looks interesting in your plans, I wouldn't have a problem recommending it get a second chance. read more

My Daughter had a a christmas themed wedding recently and I can't say enough great things about the hotel and staff . Mary and her staff were top notch any questions she had were answered before we showed up to take a lot of anxiety out of the bride . We could not believe how professional they were from start to finish . Every detailed they had covered. We were constantly told don't worry about a thing we got you covered and they sure did deliver . Everyone that attended all said the same thing it was the best wedding they had ever been to , That's saying a lot because we have all been to beautiful weddings. Also the food was outstanding and everyone said that . The wait staff also very professional. Mary and Staff thank you for making it our best day ever . Colonial Hotel and staff thank you , Great place and your Christmas decorations were perfect. My wife and I would rate this as an over the top venue to get married. Thanks again Mary and your staff . read more

No hot water! I've stayed in third world hotels with hot water. This hotel has 3 star, no hot water!

I do not recommend staying here ! When you book a room you're given one quote but when you check in the rate has gone up drastically !! Front desk help is rude, not all but a few I dealt with. Do not stay here if you want to pay a lot of money and deal with rude people ! read more

We arrived for the breakfast buffet and it was absolutely horrendous. The scrambled eggs were over cooked and rubbery, the bacon was thin/soggy and chemical tasting, the home fries were drowning in their own grease, and the waffles were stale and hard. The coffee was too strong and burnt to drink. 0/5 if it was an option...$40 wasted. read more

I would rate this hotel much higher, but there is an employee named John or Jon that makes this place borderline unbearable to stay at. My company has booked several rooms with this hotel over the past few years, and the rooms are always nice. The employees at the front desk are always very friendly and helpful, and the housekeepers go above and beyond to meet our needs. Despite our interactions with staff at the hotel and restaurant being overwhelmingly positive, there is an employee who identifies as either the owner or the husband of the owner that consistently unsettled my employees. When I ask who he is, I'm told his name is John (or Jon.) and that he is at least management if not part-owner. I've heard him shouting, talking down to employees, making borderline racist and full-on misogynistic comments, and yelling on his cellphone (the conversation on his phone I heard, sounded like him yelling about money in some capacity. It seemed he was angry that money was missing or stolen, but his tone and volume disturbed me as well as my employees, and I assume it disturbed the mother and toddler in the lobby as well.) I asked about possibly getting a discounted rate for my company if we were to need to stay in the area again, and was referred to the sales department, but after discussions with my employees, I have decided to make arrangements elsewhere in the area specifically because myself and my employees don't feel right supporting a business that employs people like John/Jon. If you're looking for someplace to stay while you're in the area, this place is almost 10/10. Just hope you don't see or hear this particular employee during your stay. ​ read more

I grew up about a mile away from this hotel. I haven't lived in the area for decades but I come back to visit relatives, family reunions etc. The wife and I always stay here. Here's why. The Colonial Hotel is a basic mid-level hotel. Not mid-level in quality but in type. Not the Four seasons but not a Super 8 either. It has all the basics. Nice rooms of the usual types. An indoor pool and Jacuzzi. A bar that often has bands on the weekend. A decent restaurant. By the way, this is also a pet friendly hotel. This may be the cleanest hotel I have ever experienced. Everything is spotless from the rooms to the rugs in the hallways. The bathrooms are amazingly clean. The Colonial is not a chain but is privately owned. As a result the staff has a different, and exceptional outlook on customer service. You really feel appreciated. It you are traveling to central Massachusetts this is a great place to spend a night or two! read more

The Colonial Hotel - Hotels Near Me - Gardner, Massachusetts

went there once, food & atmosphere was fine. So wive & I just went there for our 20th anniversary on the 23rd. I had the fisherman's catch $24 - TERRIBLE! could NOT eat it. How can you wreck deep fried food? Batter was AWFUL. Filet of fired fish reeked fishy & tasted more like catfish that was cooked WRONG. Wife had shrimp scampi $20 some dollars & was also very dissatisfied. VERY inconsistent cuisine - super rip off! I'm NOT kidding, Fast food would've been better & cost FAR less. almost $70 for TERRIBLE food read more

If you enjoy dried cum stains on the wall of your room this is the place for you. Im a dude and i take all kinds of bs. This i could not let go. Asked the staff at the front desk to have it cleaned they said yes and did NOTHING. This dump is falling apart and not being maintained. The only plus to this place is the food is good. But will someone please train the wait staff, have them tuck their shirts in and look presentable/professional, and for the love of christ have them groom their hair read more

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I was here for a wedding and I was impressed how their filet was properly cooked considering the amount of people they served the place us very nice too read more

Good God, if this is the "nicest" hotel in the area, I feel bad. The service is so slow and the people who work behind the desk barely acknowledge your existence.i walked in at check-in and there were two people on the computer. Not even a hello, hi, welcome... nothing! My friend eventually piped up and said "Hello!?! How long was it going to take for you to see us standing here?" I left something in my hotel room after check-out. Called and left a voicemail for housekeeping, no response. Called to speak to front desk. They said they would get back to me. Did they? No. Don't expect anything from this place. The rooms are a step up from a motel 6, but that's a short step. There was only 1 dark haired waitress in the restaurant, and 1 blonde at the front desk who were wonderful and I regret not getting names. They are the roses in that thorny patch. read more

I did makeup for a bride and it was my first time at this hotel and last. I've been to several venues and I've never dealt with such rude and inconsiderate wedding staff. The front desk people are very sweet tho but Every vendor made a comment about the "wedding planners". Skip this place read more

Unprofessional management, rude staff, miserable workers because they're treated awful. Dirty. Would never recommend. Hotel is extremely dirty, kitchen is even worse (ask me for pics). They treat their employees horribly. The 5 days I trained there I wasn't given a set or proper schedule, or an official job title as a salaried manager. I was "hired" as a Food and Beverage Director... which a typical salary for that position is 90-120K as a general medium across the State and Country. When I questioned their offer, they made up some stupid excuse, and I stupidly accepted. My offer letter was a written email from Nichole Moorsett. nothing in writing or paper, no expectations of schedule or hours were discussed. My request off prior to hire in my interview, for a prescheduled eye exam was blown off by the GM, and she considered it a no call no show. The managers I trained with were more concerned about talking smack about the owners, than actually training me, and doing their job. Everyone complained, and it was constant.... relentless.... drama, and it starts at the top with the GM Nichole Moorsett. Nichole Moorsett the General Manager Let Me Go via text message......That in and of itself says something regarding the professionalism of that establishment. I have never encountered that in a proper professional setting in over 20 years in this industry. I wasn't given my final pay until 4 days later.....Which is against the law. GM didn't even know the proper information for payroll, and dismissal laws. I had to correct her. I was given no reason for dismissal, Nichole refused a sit down for a meeting about it. I had to call the Attorney General's office to get things moving. Nichole Moorsett is more concerned with going tanning, than actually properly running a business. The UV rays are clearly interrupting her brain capacity to make proper professional decisions. She can not handle stress well at all, and this obviously isn't the right industry for her. I can honestly say this is the worst work experience I've ever had in my life. Run.....and RUN fast!!!! read more

I have been going to Colonial Hotel for years since 2015 even having family from Chicago stay there. Always for most part enjoying my stays. Unfortunately, the most recent visit I was welcomed to a very dirty bath tub which I informed Holly of who works at Colonial Hotel . No bad reviews, just wanted to let hotel know for future reference. Then later that evening after check out, my nice feelings towards Colonial Hotel drastically changed after being accused of taking items from room ( a decorative pillow and a blanket) and without a phone call or any type communication, my bank account was charged. My hotel visits are to relax and for peace and I have my own furnishings at home, I do not need items from a hotel room. So I complained to Hotel. And I received an apology email from Colonial Hotel stating they would refund me what they charged me . But in any event, an apology email was given by Colonial Hotel and stated they would refund my account , so I thought all was good. Until yesterday morning when I call my bank and they inform me the reversal due to the hotel's system will not reverse for 72 business hours. I call hotel asking for assistance and that it needs attention immediately. What happens next is Peter ( owners son) telling me that their is nothing they can do for me and it is the bank's issue. I told him it is the Hotel's issue and Peter still argues that it is on bank's end. He also states if I have an issue I can call my attorney and he knows all about Banks and their processes. I called repeatedly trying to get assistance to just hearing front desk workers state that their is nothing they can do and being rude and hanging up on me as well. Then Peter and other hotel front desk worker laugh at me during my distress. Ultimately, my bank assisted me and pushed the reversal refund through and confirmed that it was indeed the hotel's system delaying the refund. Colonial has a great Lobby when you walk in but all else has gone downhill and after reading other recent reviews here, I see that as well . Think twice before staying at this Hotel. read more

I used to love this hotel, but this trip has completely changed my view of their ownership, management, and morals. My wife and I took a redeye out here with our service dog on Friday when we received word that our father was doing poorly and likely going to pass away. We made it just in time to see him before he lost consciousness. After he passed at 515pm on Sunday, I went to the front desk at 6pm and asked if I could move my checkout date to Tuesday rather than Wednesday. The manager wouldn't even call me herself she made her front desk girl call to tell me regardless of my situation and what we had been through they would not waive my charge for Tuesday night even tho they knew about it Sunday night. Apparently I was 5 hours late to tell them. Sorry I couldn't control when my father-in-law was going to die. Then to make matters worse they made us move rooms- 1 hour after my father in law passed- to a less nice room because apparently the two nights we had already been there they didn't realize we had our service dog. They made me move into a room with less accommodations including a basic tv whereas the initial room had a smart tv so at least we had our own programs. I cooperated in hopes that they would see that even though I was 5 hours late to request an earlier checkout date they would see that I was willing to be accommodating even though their employees made the mistake. After all they put us through they are going to keep our $200 for a night that we won't be there because I was 5 hours late to request it- and it was because I was in the hospital with my wife and father in law so he had family around as he passed. I cannot believe the lack of common decency and consideration for other humans under this management. I truly hope they experience something so unnerving. The exorbitant expense of flying across country last minute for a dying loved one only to come across a hotel taking advantage of people in a vulnerable situation as well as a disability requiring a service animal. Unbelievable. read more

When my family drove up to the hotel, we were surprised at how nice it looked! Very pretty from the outside. When we came inside, the staff were nice, but felt unprofessional and disorganized. That was when I started feeling a bit uncomfortable. We ended up finding a 2 way mirror in the lobby which was horrifying. I had the sense that they don't clean very thoroughly, because our room smelled musty. The small arcade was close to our room, which was underwhelming but our family enjoyed playing air hockey. We didn't plan on swimming, but decided to check out the pool. Turned out not bringing bathing suits was a great idea, because the pool was green and disgusting. Our stay was fine, but we won't be back. read more

Do NOT book your wedding here!!!! This place is horrible to deal with. HORRIBLE might be an understatement. They should be embarrassed by how they treat their guests. Completely unprofessional and money hungry. They coaxed my sister into signing a contract for a wedding by promising to be accommodating (verbally)....and then going back on their word citing the contract. My sister tried to discuss rescheduling 8 months prior to the wedding, and was told they would revisit 2-3 months before. When it came time to reassess at the time they suggested, they told her it was too late to reschedule and that she would lose her deposit. She had wanted to reschedule far in advance when the contract still allowed, but they encouraged her not to! Save yourself the headache. Do not book here, you can not trust them to keep their word. read more

I stayed here last weekend there was a huge wedding over 200 guests going on , the hotel was not to has over 99 guest at one event due to Covid _19. The city warned the owner ahead of time they ignored the warnings let 2 huge wedding events go ahead. This put all in danger, irresponsible owners guests not wearing masks . read more

Do NOT book your wedding here. You will regret it like we did. This place only cares about money. They do not care about you or your special day. They will truly say anything to get you to sign the contract and make deposits. After that they don't care. We were shocked at how uncaring and unaccommodating they were with the global pandemic. It is sad that we had that much of a horrible experience with the owner and wedding sales woman, that we walked away from 5,000 dollars which is hard to do. The hotel is able to delete bad reviews on the knot- as they deleted mine so don't trust those reviews! Check other sources read more

WARNING. This pace does NOT honor your privacy. Law suit pending! I called to book here and requested second floor with best view for our time. We got the first floor in front of the dumpster. I politely explained what was promised and was revengfully moved to second floor under the drive through roof. Our view was entry way roof Our financial records and restaurant bills were share with third parties WITHOUT a warrant that compromised my privacy. THIS PLACE SUCKS read more

Room itself seemed pretty clean. Disgusting stuff on walls in bathroom. See pics. No fridge in room. A lot of noise from hallway. Most importantly, people seem to hang out partying in their cars in the alley behind the hotel. I was here a Sunday night and someone blared their car music right outside my 1st floor window for hours! Definitely didn't feel very comfortable or safe here :/ read more

The Colonial Hotel - Bathroom's aren't cleaned very well. - Hotels Near Me - Gardner, Massachusetts

A beautiful hotel with fabulous food. The dining area is very large and open, but privacy is still available. The menu is large, but not overwhelming. With one of the larger bars in the area, your drink of choice will not be an issue. read more

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What a great place to have a wedding or corporate event. Highly recommended. Manager and staff are excellent ! Food is great and bar is fantastic. read more

Could never have imagined a better wedding! Mary, Emily and staff were so sweet and accommodating! Mary went above and beyond to ensure we were happy through out the entire wedding planning experience. Our wedding guests had a blast! The prime rib and baked stuffed chicken were delicious! 10/10 would do it again !!! read more

We stayed out here last weekend for a wedding. I'll lead with the negatives so I can end on a good note: -restaurant was closed due to another giant wedding on the property (that's cool and all, but wtf? We were not even told upon check in and then we had to go in a wild goose chase to find food in the area. The best option we found was a Dangelos 10 minutes away.) -the door to our room was broken. -the windows didn't lock (we were on the first floor and check these things.) -after the wedding we were outside hanging out and a rude employee (not wearing any uniform indicating he was staff) scolded us for "partying" (it was laughable... we are basically 40 year olds at this point... we wear eye cream and avoid hangovers.‍ But honestly, he was a dick about it. I get that this is part of his job, he just needs to work on his interpersonal skills. -oh, the cops showed up when we were in the lobby hoping to find some midnight snacks. So that made me feel safe. -there were no room service options (I think the hours were silly, like 5-8pm) and no one delivers pizza out there late night. I would get some Mama Celestes in that snack shop. -there was also no breakfast! Not even continental. And certainly, no room service options. *i know these complaints seem high Maintenence and first worldly, but for the price we paid for the room more should have been provided. If not due to COVID, that's fine but prorate that ish. Positives: -room was clean and comfortable. -great toiletries (shampoo AND conditioner, ladies!) -the most comfortable comforter I have ever wrapped my body in. I wanted to buy it (some hotels let you take stuff and charge you, but I didn't want to take the chance with my almost $300 security deposit that they hit us with on the morning of... file that under negative too. No heads up on that one) -the location was beautiful and easy to find off the highway. read more

Went to a recent banquet there that ended up being a Super Spreader of Covid which makes me question their air vent situation and their server protocols as entire tables infected with Covid. Good luck wedding goers.We heard the wedding party the day after our event also was a super spreader of Covid. They allow 100 over capacity on our event. See reviews under safety. They have been spreading Covid the entire pandemic. Why isn't the MA board of health looking into this place? read more

The hotel looks old and dilapidated upon first impression. The hotel was built in the 80's. Not well built. The floors creak no matter where and how you step. It is a pot smokers heaven. I thought I smelled pot smoke in my room, and went out in the hallway and was almost knocked down. I smelled smoke pungently in the hall way, contacted the front desk, nothing was done. You are not allowed to smoke in the rooms, but pot smoke is OK. You are also not allowed to bring alcohol from the outside, to your room. You can bring a bag of weed and smoke all you want. They are certainly not following the law. Weed is OK but alcohol is not? They take things from your room. The breakfast is a well done event. The lady that does the breakfast, makes it a grand event. She takes care and promotes pride when she does the breakfast service. The front staff is OK. Just slow and not very well in advancing their speed of check in. The WiFi is spotty. Working and then not working. If you need a bed to sleep in, and something close to work. This place will work. I have been traveling for over 384 months, for work, I know what I am talking about. Can anybody else say they have been traveling for work that long? read more

DO NOT BOOK YOUR WEDDING HERE. This place is owned and operated by greedy, lying, and heartless people. We walked away and lost our $5,000 deposit because they were so bad. We had our wedding planned here and up front made it clear that we had family members with health issues during the Covid pandemic and the hotel stated that if we needed to postpone it would not be an issue. Do not listen to what they say, they completely lied and we were not able to postpone our wedding like they said. It is sad when a hotel chooses money over the safety of their couple's loved ones. Pathetic. read more