Update Review: Stopped by recently for refill of my loose leaf tea. I saw this fruity apricot tea so giving it a try to curb my java ! :)) I was immediately greeted entering the store. The staff were friendly and the service was quick -- pick my reusable tin tea and rang up. The shop itself felt clean and comfortable, making it a nice spot to sit for a bit or grab something on the go. Parking was easy since it's in a corner plaza by itself. The only minor comment is if you park near the drive thru line -- during busy times, you'll be stuck until the line moves. Overall, a solid stop if you're in the Yorba Linda area and need a coffee or tea fix. read more

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Worse drive thru customer service! Unfriendly, not accommodating. This guy taking the order speaks very muted that I can't hardly hear. When I asked him what he just said, he starts speaking loud like yelling with an attitude while I was placing my order. Very rude! When I got in to the pick up window, first thing I was asked by another guy, if I did placed my order instead of greeting's. I said yes after being yelled by the guy I spoke too. . Then he said "oh".it took a while before he gave me my order. Apparently when it came, it was a wrong one. i got to wait again for the right one to come.This time it was handed by a different person, a lady with a little attitude too. There were 3 people I dealt with this simple order (the guy who took my order, the guy who handed me the wrong drink and the lady who gave me my right order). All of them were unfriendly and rude. These team workers for this day (Friday) are a mess. What is going on with this place? Overall experience with this location; Worse customer service. Not a good place to start your day.Luckily, I just love CB coffee, I can careless about their service. BUT it would be nice if you get good service too. read more

Love, love their hazelnut ice blended and is usually what I order each time. This drink tastes rich and flavorful and is well concentrated (not watered down). I appreciate their 50% off or buy 2 for $10 promos & points system. While the parking lot is small, I usually do not have a problem finding parking. Storefront is quaint & clean. Service is a bit slow for walk ins. I've gone in several times where I'm the only one ordering yet priority was given to drive thru orders. read more

Very tasty café lattes, macchiato's, cappuccinos and the best iced blended drinks. Yum! Service is hit or miss depending on who's working the counter, but most mostly good. Ambience is about as good as it gets. Clean, bright natural light, comfortable seating, and open spaces. A good location to hang or huddle. read more

The Coffee Bean & Tea Leaf - Bright, friendly environment - Coffee & Tea Near Me - Placentia, California

I heard that Coffee Bean & Tea Leaf has avocado toast, so this die-hard Starbucks fan decided to give them a try. Now I remember why I avoid CB&TL. I am a special order kind of person. I'm lactose intolerant, so I can't order any of the blended drinks because lactose is in the mix. And, I can't get the avocado without lemon. The manager who refunded me the day I found out was nice. The other employees that work the drive-thru window acted like I said something offensive when I asked for a bag. I only asked for it because the multiple items I purchased came in cardboard boxes & I knew that they'd likely fly off the passenger seat if I turn/brake too quickly. Starbucks still has my heart. Now if they'd only add avocado toast to their menu! read more

The Coffee Bean & Tea Leaf - Avocado toast, toasted & chili flakes added - Coffee & Tea Near Me - Placentia, California

Great place to grab a quick coffee and have a meeting. Was able to meet a client at this location and there was plenty of seating outside and enough seating inside. Came around the afternoon and not busy at all. They also have a drive thru which I've used at times and they usually are on point. The only unfortunate thing was they made a mistake in my client's order but nothing too serious. It was easily fixable. But it won't stop me from grabbing a quic pick me up read more

Made a mobile pick-up stop to this local CBTL and it was just as expected. The staff was friendly and got my drink once I got to the front. I wasn't sure where the pick-up area was, but a young lady there walked me over to my drink. I ordered the Mocha Blend...nothing too crazy, but was tasty. I didn't get to stay in their seating area, but it looks like there were a few tables, seats, and was pretty chill...there were a few people there and it was pretty quiet. I'll have to enjoy my coffee there next time! read more

The Coffee Bean & Tea Leaf - Mocha Blend - Coffee & Tea Near Me - Placentia, California

Love Claremont coffee bean so much great customer service. The coffee is delicious. I highly recommend coming to this location in downtown Claremont. read more

First time customer here. The line just taking in orders was 5-10 minutes wait. When it was my turn to put in my order, it took the cashier/manager to take my order with a force smile. She was carrying a clipboard doing her work while taking my order. It took at least 8 minutes to get my drink. And it wasn't even busy. There were 5 employees and all looked confused. After waiting for 5 minutes for my drink, went to the counter and not one employee make an eye contact, as if I am not there. Bad customer service thru and thru. Not coming back. Oh yes, I got corrected from the manager that my order is COCONUT ICE BLEND not Blended that is on the board. And I got corrected again by an employee that it was BLENDED not BLEND. Blended is past tense and BLEND is in the present tense. So which is which!!!! read more

I love coffee bean but it seems like they are so inconsistent at this location with hours. I work early and they constantly close the drive thru in the morning when I've seen like 4 people in there working and no one in the lobby. Defeats the purpose of getting your coffee in a hurry - this used to be my favorite location but the new staff and the constant closing down of the drive thru and not opening on time ... it's gone way down hill the last year. Such a bummer bc it's the closest to my house - 3 stars bc I still love the product just not down with this particular location anymore. They are lacking at this one and have really poor service and skills now. read more

left my doctors office and saw this. i decided what the heck. lots of super sugary sweet drinks. i decided on the strawberry frappucino. but its white. tastes ok. not happy to pay $6.75 plus they want a tip. i feel like coffee beans are hard to find read more

They are the worst Coffee Bean ever. If you can go to a different one, go to a different one. After waiting 20 minutes in the drive-through line. They still don't know which drink is mine because the cups don't have labels. The worker tells me "Im pretty sure this is yours." of course it's not. I paid for a large and then I'm pretty sure this is just a regular cup. Go to a different Coffee Bean if you can. read more

As much as i want to love this place im embarrassed for them with how much they mess up. Almost every time ive gone they mess up either size or the workers are rude. i try to stay polite however they always mess up or can't acknowledge the fact that maybe they made a mistake. additionally all the drama they cause over simply saying "oh sorry i asked for a large" isn't worth it when they drinks are made poorly after you have to take it. i've gone to other coffee bean & tea leaf that are much better than this one. not hating on the company, just the fact that this place is run so poorly. read more

Baristas are always friendly and helpful at this location- great service. This location has a lot of nice seating indoors and outdoors. My favorite things to get here are their jalapeño cheddar bagel and their ice blends. One of my favorite coffee shops (: read more

The Coffee Bean & Tea Leaf - Iced latte with cream cap - Coffee & Tea Near Me - Placentia, California

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Really disappointed with the drive-thru experience at 12:30 p.m. on a Sunday. We were stuck in line for over 20 minutes with no way to get out once committed. I often bring my dad here, who has Alzheimer's, and a wait this long is incredibly difficult for him. I understand weekends are busy, but the speed of service and inability to exit the line made for a very frustrating experience. I hope management can find a better solution read more

Really. Can I get some coffee with that ice. Order a large but made it a regular and when I told barista that I ordered a large. They took it and looks of it added more ice to a bigger cup. read more

The Coffee Bean & Tea Leaf - Tik tok drink cookie butter - Coffee & Tea Near Me - Placentia, California

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Drinks are fresh and on point. On days where there are bogo specials you should order ahead since they won't take in person orders due to inability to do both barista and juggle orders. read more

I just recently started going to Coffee Bean. Honestly, I wasn't much of a fan before, but everything changed when I tried their new Pumpkin Spice Extreme Latte. I had always been loyal to Starbucks, but their coffee started tasting bitter and just not the same anymore. So, I decided to switch it up and give Coffee Bean a try. The first two visits were amazing--no long lines, great prices, and that Pumpkin Spice Latte was perfect. The bagel was also a nice bonus. I was starting to really enjoy the change. But then came my fourth visit. I was already having a bad day, and I thought treating myself would help. I went through the drive-thru and ordered a sandwich along with two drinks, including of course the Pumpkin Spice Latte I had grown to love. When I got to the window, I paid and then waited about 12 minutes. The line wasn't even packed, so the long wait was frustrating enough. But what made it worse was that they got my order wrong. After all that time, I drove away disappointed and furious. Even though the staff was friendly, the mistake and the wait left a bad impression. I don't think I'll be going back, which is really disappointing because I'm truly going to miss that Pumpkin Spice Latte. read more

I couldn't wait for my coffee. I just drove on through because it took literally 15 minutes with two people ahead of me for a cup of black coffee. read more

Pretty drab service for folks who want to get out of their cars and actually go into the store. A cup of black drip coffee took unnecessarily long. No napkins available until asked for (and then given way too many). If this is what drive thru Coffee Beans are I never want to go back. read more

Came today for a cherry blossom iced tea and a latte. They were out of cherry blossom tea but they were able to take a little extra time to brew one to order which we really appreciated. The latte was delicious as always. Barista was helpful and kind. The new photo wall is cute. It's the first time we've actually come inside in a while since we usually go through the drive through but we're glad we stopped inside. Thanks for the great coffee, tea, and service :) read more

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Super friendly employee working the drive thru on Monday, 9/15, around 2ish. Nothing like getting a midday coffee to keep your energy up and have someone so pleasant, that it makes you remember the good in the world. A smile and friendly words go along way. :) read more

Really love this location. They always do a great job and get the order right and help with the app and just general good service. Juliet Jans especially is really helpful, friendly and just a great representative of the Coffee Bean brand. read more

Coffee Bean coffee is always good, but their service at this location is always bad. It's new people every time and they barely talk to the consumers. They often mess up on orders. I'm assuming the drive thru line because of the employees. read more

I love this Coffee Bean location because of the friendly atmosphere and the fast service. Shoutout to Daniel L. for always being on top of it. I would be received by his friendliness every time I walked in. I have not seen him during his usual work hours but overall I am glad I was able to experience such an amazing worker. Thank you Daniel! read more

Went there this morning and the ambiance was really chill and welcoming. The place was clean and wasn't packed so 10/10 experience. The workers were really friendly and had good vibes. They messed up my order the first time, but it was a quick fix and they apologized so it wasn't a big issue (They just forgot the milk). Super excited to come back and try their other drinks! read more

Walked in and it was empty. They kept helping car after car and made me wait to even take an order. Luckily, the barista told the people working to take my order. I'm just shocked how the drive through comes before walk in customers. read more

The drive thru took 45 minutes for 4 cars in it. I don't even like coffee. The only reason I came here is because I thought it was Taco Bell because of the purple logo and purple signs everywhere and the sign above the place says Taco Bell. I got a pastry and was still expensive and not good. Thanks for making me late to work read more

Tropical Iced Tea was super watered down today, which happens about half the time. I understand that tropical iced tea looks lighter than regular black iced tea but half the time your tropical tea is actually how it should be but the other half the time it's like barely tea flavored water. Then it's a complete waste of our money. What is the deal with that? read more

I have long enjoyed coffee bean. Before Covid you could enjoy a delicious cup of coffee in a speciality mug. I enjoy their Matcha, too. Finally, I am so happy that they now include Vietnamese coffee. It is delicious. read more

The Coffee Bean & Tea Leaf - Delicious latte - Coffee & Tea Near Me - Placentia, California

This coffee bean LACKS in customer service and is sooo slow. Avoid ordering thru the app. I have never once received my order on time upon it changing to "complete". Sometimes I have had to wait a long time to ask about my mobile order because nobody ever acknowledges you. My brewed coffee was not done last time I went there until I asked for it after 10 mins of waiting. I've been here many times bc I live nearby and trust me, it needs improvement read more

I absolutely adore this location. Coffee Bean as a company has always had my respect but this location, specifically the employees take the cake. I've been here 3 days in a row studying for school, and all three days I have been met with the most wonderful, kind, caring workers. Today I was helped by Landon, such a sweetheart, who really made me feel like I was important. He was upbeat, matched my energy, and fun. This is my favorite place to study, not just because of the ambience, but because of the workers. 10/10, would recommend, great work guys!! read more

This coffee bean is genuinely the slowest drive thru I've ever been to. I think they may be roasting the beans for each coffee they make I don't understand why they move so slow. I once sat at the window for 15 minutes, THE WINDOW. Between paying and receiving my order it took 15 minutes. I'm currently writing this review because I just sat in the drive thru for 20 minutes before even getting to the window to pay, just for the girl to ramble off the wrong order. Then when I corrected her she said "oh it looks like no one put your order in" huh? How is that even possible in a single lane drive thru, I don't get it. That's not even to mention the fact that I don't even drink their coffee cause it taste like ass, I just come for the bagel but it truly isn't worth it to me anymore, I could make my own bagels from scratch and I'd get it faster than I do in this drive thru. read more

This location in particular is in a nice spot with easy parking... and the best thing about it is, DRIVE TRU! The other CB around me do not have drive-thru so this location is easily my favorite. The decor inside is really nicely decorated and is a great spot to study, work or just have some "Me Time" to read a good book. Big plus is that the workers here are really nice from my experience. I love Coffee Bean's ice blended drinks... hands down over SB fraps. My all time favorite ice blended drink is the seasonal pumpkin. (Yes, I'm basic and love pumpkin.. what can I say? lol) Tip: ask to blend in a scoop of cinnamon in it, thank me later. When pumpkin is not in season (boo), I go to the trusty Ice Blended Mocha... also with a scoop of cinnamon (no need to thank me again). On this particular visit (02/10/22), however, looking at the menu I noticed something new that I hadn't tried before... Pure Vanilla Affogato Ice Blended! When I received the drink, it was waterier than I expected an ice blended to be so I worried I wouldn't enjoy it. Lucky, I was wrong and after mixing the drink and letting the coffee blend with the vanilla.... YUM! It tasted like a creamy ice cream drink. Still waterier than the normal ice blended but I'm not complaining because it was delish! Tip: Costco always has a great deal on the giftcards so I usually stock up and add it to my mobile app in preparation for my next ice blended craving. read more

The Coffee Bean & Tea Leaf - Pure Vanilla Affogato Ice Blended - Coffee & Tea Near Me - Placentia, California

My favorite coffee place! I always order the large hot chocolate latte with whipped cream and cinnamon and every single time it tastes amazing. The employees are so nice and thoughtful, and they're never rude even when they are absolutely drowning in orders. I usually go through the drive thru but a couple times I sat inside and admired the old bookshelf while I enjoyed my drink and it was a very calming experience. I plan to walk up there and study more often, it's so quaint and they have little charging ports for your phone and laptop at the tables. 10/10 place to study, hang out, or just grab a quick drink! read more

The girl that took my order seemed nice but the way this cup looks is just nasty. No one wants to hold a nasty sticky cup. They could have at least changed the purple sleeve.... very sad. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Placentia, California

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Never use the drive-thru. If there are just 3 cars in front of you, it'll still take 20 minutes.

Bad service!!! Was picking up TGTG on 5/3/2024 around 17:15, 20 minutes past, and no one was working on my order until I asked again. It's not bad service. It's no service at all. read more

Rachel was awesome in helping me with my mobile app and getting the reward to post correctly! It was quick, smooth and easy! The coffee was amazing! Thanks for the awesome customer service! It's appreciated and respected! read more

The Coffee Bean & Tea Leaf - Iced CoffeesVanilla Iced Coffee - Coffee & Tea Near Me - Placentia, California

Just ordered from here did a mobile order I got 2 ice blends one gingerbread with oat milk half decaf and the other a large hazelnut ice blend pick up time 11:53 I get there maybe a minute late than my pick up time and there's a car in front of me ,I was sitting behind them for a while I see the car in front also ordered ice blends and both drinks had dome lids and they didn't have whipped cream,I pull up,the girl at the window asked for my name I was handed to drinks with flat lids and no whipped cream, I asked the girl at the window if there was a reason on why my drinks didn't have whipped cream and then tells me it's because "it's a base order" like I knew what that meant , I then leave and check my order on my app I didn't request my drinks without whipp, and ice blends always have whipp unless they in out or request not to so my drinks were given to me watery and without whip cream read more