Okay so like I don't do a lot of reviews but I just had the most interesting conversation with the barista here named Heem he wanted to make sure my complicated drink. Was correct I love the reassurance and confirmation he brings. Honestly every time I come here the team seem really happy. I know I've seen in the morning it can get a little busy but they seem to be working hard every time I come in. I love to come in here Rama is really sweet! Andrea the manager I think is always welcoming me in the door and the team is very attentive! Fabi always remembers my drink and Isaac may seem a little grumpy but I got him to laugh a couple of times! There use to be a girl name Jamie and she use to do the best puns she was funny sorry not to see her here anymore. Other than that the environment is fun and playful but I can tell when they mean business! They be asking me to write a review so here it is! I hope the team prospers and I will be coming back for the atmosphere , the team and my indulgents of the cheese danish there so yummy cold! #morecoffeebeans should be Ike this one ! read more

Love this place but the drive thru always takes extremely long. Even just getting to the speaker they greet you and make you wait a while before actually taking your order. read more

Worse drive thru customer service! Unfriendly, not accommodating. This guy taking the order speaks very muted that I can't hardly hear. When I asked him what he just said, he starts speaking loud like yelling with an attitude while I was placing my order. Very rude! When I got in to the pick up window, first thing I was asked by another guy, if I did placed my order instead of greeting's. I said yes after being yelled by the guy I spoke too. . Then he said "oh".it took a while before he gave me my order. Apparently when it came, it was a wrong one. i got to wait again for the right one to come.This time it was handed by a different person, a lady with a little attitude too. There were 3 people I dealt with this simple order (the guy who took my order, the guy who handed me the wrong drink and the lady who gave me my right order). All of them were unfriendly and rude. These team workers for this day (Friday) are a mess. What is going on with this place? Overall experience with this location; Worse customer service. Not a good place to start your day.Luckily, I just love CB coffee, I can careless about their service. BUT it would be nice if you get good service too. read more

Love, love their hazelnut ice blended and is usually what I order each time. This drink tastes rich and flavorful and is well concentrated (not watered down). I appreciate their 50% off or buy 2 for $10 promos & points system. While the parking lot is small, I usually do not have a problem finding parking. Storefront is quaint & clean. Service is a bit slow for walk ins. I've gone in several times where I'm the only one ordering yet priority was given to drive thru orders. read more

Large iced butter cookie latte with almond milk first time had it OMG DELICIOUS your blueberry muffin on the other hand was so dry and only had 2 blueberries on top. My friend has the Large caramel freeze she loved it. Plus the pumpkin cream cheese filled muffin was great too. There was no line and service was great. We love the cool Purple straws. read more

Update Review: Stopped by recently for refill of my loose leaf tea. I saw this fruity apricot tea so giving it a try to curb my java ! :)) I was immediately greeted entering the store. The staff were friendly and the service was quick -- pick my reusable tin tea and rang up. The shop itself felt clean and comfortable, making it a nice spot to sit for a bit or grab something on the go. Parking was easy since it's in a corner plaza by itself. The only minor comment is if you park near the drive thru line -- during busy times, you'll be stuck until the line moves. Overall, a solid stop if you're in the Yorba Linda area and need a coffee or tea fix. read more

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Very tasty café lattes, macchiato's, cappuccinos and the best iced blended drinks. Yum! Service is hit or miss depending on who's working the counter, but most mostly good. Ambience is about as good as it gets. Clean, bright natural light, comfortable seating, and open spaces. A good location to hang or huddle. read more

The Coffee Bean & Tea Leaf - Bright, friendly environment - Coffee & Tea Near Me - Placentia, California

The person at window was very nice, one star. But the large light roast coffee was horrible! If I wanted a terrible cup of coffee I would have gone to Starbucks. read more

Takes foreeeeeeever. Geeezuuuuzzz been here for so long i forgot where I came to do. It is hot and waiting. 2cars before me only 4 drinks read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Placentia, California

I completely agree with the other review the drive thru is the woooorst!!! Never waited 15 minutes for a coffee at a drive thru. What's worse is the staff didn't seem to value customers' time and weren't even apologetic at the window. No courtesy, no acknowledgment, nothing. Very frustrating and inconsiderate!! read more

I heard that Coffee Bean & Tea Leaf has avocado toast, so this die-hard Starbucks fan decided to give them a try. Now I remember why I avoid CB&TL. I am a special order kind of person. I'm lactose intolerant, so I can't order any of the blended drinks because lactose is in the mix. And, I can't get the avocado without lemon. The manager who refunded me the day I found out was nice. The other employees that work the drive-thru window acted like I said something offensive when I asked for a bag. I only asked for it because the multiple items I purchased came in cardboard boxes & I knew that they'd likely fly off the passenger seat if I turn/brake too quickly. Starbucks still has my heart. Now if they'd only add avocado toast to their menu! read more

The Coffee Bean & Tea Leaf - Avocado toast, toasted & chili flakes added - Coffee & Tea Near Me - Placentia, California

I love this place! Rama and Ayana were the sweetest! I didn't know exactly what I wanted and they took the time and were patient and helped me. I felt the Love! My husband is grumpy and he was in the car and said the people here are always so nice. And the tea here is exceptional! THANK YO!!! Danielle read more

Made a mobile pick-up stop to this local CBTL and it was just as expected. The staff was friendly and got my drink once I got to the front. I wasn't sure where the pick-up area was, but a young lady there walked me over to my drink. I ordered the Mocha Blend...nothing too crazy, but was tasty. I didn't get to stay in their seating area, but it looks like there were a few tables, seats, and was pretty chill...there were a few people there and it was pretty quiet. I'll have to enjoy my coffee there next time! read more

The Coffee Bean & Tea Leaf - Mocha Blend - Coffee & Tea Near Me - Placentia, California

Great place to grab a quick coffee and have a meeting. Was able to meet a client at this location and there was plenty of seating outside and enough seating inside. Came around the afternoon and not busy at all. They also have a drive thru which I've used at times and they usually are on point. The only unfortunate thing was they made a mistake in my client's order but nothing too serious. It was easily fixable. But it won't stop me from grabbing a quic pick me up read more

I left a review on google but this location is so amazing I gotta leave one here to. First I want to mention how the store has really come to be one of my favorite coffee beans and tea leafs. It's so close to home and I feel I have seen real changes at the store I use to come in and the store looked a mess and unorganized. Sometime I would go 15 mins away to get to the next coffee beans. I can honestly name so many of the employees but it's because they are always making the best moments with me. My mornings shine brighter coming into this store and they already know my regular I know it's a little complicated but they get me! Anyways the food and drinks are amazing! The customer service great and I will be coming back ! Recently have been given free toki stickers and a free reusable cup I'm so thankful! Keep up the good work! read more

I've been coming to The Coffee Bean for a while now, and every visit is consistently great. The staff is always welcoming, friendly, and genuinely makes you feel appreciated as a customer. They work efficiently while still taking the time to provide excellent service. The store manager deserves special recognition for leading such an amazing team. It's clear they care about both the customers and the employees, and it really shows in the positive atmosphere of the store. The location is always clean, well-organized, and inviting. Great coffee, outstanding customer service, and an all-around excellent experience every time. This is easily one of the best Coffee Bean locations, and I highly recommend stopping by if you're in the area! read more

Aggressive customer services. You have to ask for creamer, stir stick, Splenda as they don't have them on the counter. You have to beg them to give it to you. They ask for tip that they don't deserve. They want to charge for water. read more

Had a great ordering experience and service at the drive thru today. The staff were very attentive and kind despite needing to handle a very busy drive-thru line and a full parking lot of customers. My mobile order took longer than expected so I needed to wait in the parking lot for the drink to finish up so I wasn't walking the queue, but Raina brought my drink to me shortly after and the entire experience was great. Would be beyond happy to come back to the shop anytime I'm in the area! read more

My sister and I ordered an ice pumpkin latte and avecado toast. We sat down in the back to relax. This is a nice place to get a light breakfast. I like that they have a dining area that's spacious and has nice tables and chairs. They have a variety of food and snacks besides coffee and tea drinks to choose from. They have some cute cups and tumblers for sale too.I'll be back here again. read more

I go to the coffee bean all the time! The person who took my order today gave me some attitude and was a bit rude. I have worked in customer service for a while, so I understand that sometimes ppl get busy, etc. Not rlly sure why she is in the position she is in with lots of customer service interactions. read more

Ice blended drinks are amazing! Try the ultimate, extreme, dark chocolate/hazelnut, 75% sweet ice blended. The best!

So happy they came out with there fall drinks however going through the drive thru takes forever. I was in line for over 15 mins before I got my item and there was only one car ahead of me. read more

Gosh I love this location! Their matcha is the best. My favorite barista is Juan he's got such great costumer service and seeing him makes my day!! Always love visiting this location since it's so close to home. 10/10 best coffee shop in Placentia read more

Love Claremont coffee bean so much great customer service. The coffee is delicious. I highly recommend coming to this location in downtown Claremont. read more

Service is generally slow each time I go to this location. Today the person who took my order took 5 minutes to even realize I was at the counter because they were in the phone that seemed as if it was a social call and not related to work. When they eventually realized I was there, they took my order. I was using their app to pay for my order and I had a free drink coupon on it. I clicked it to redeem the drink and they still charged me for it. When I questioned this they just said they didn't understand even after I explained the issue. I ended up just paying for my full order and the coupon or offer was no longer on the app. Disappointing to say the least. read more

I waited in the driver thru for almost 49 minutes.. there were 4 workers in here at the time only a couple customer inside, it should not have taken this long at all. read more

I love coffee bean but it seems like they are so inconsistent at this location with hours. I work early and they constantly close the drive thru in the morning when I've seen like 4 people in there working and no one in the lobby. Defeats the purpose of getting your coffee in a hurry - this used to be my favorite location but the new staff and the constant closing down of the drive thru and not opening on time ... it's gone way down hill the last year. Such a bummer bc it's the closest to my house - 3 stars bc I still love the product just not down with this particular location anymore. They are lacking at this one and have really poor service and skills now. read more

Excellent service the drank was good the Elijah, gave awesome energy and charisma. As soon as I walked in it felt like Disneyland. The drinks came out fast and the baristas were all really attentive. read more

I stop by this location before work, and it's become one of my favorite parts of the morning. The staff is always welcoming, friendly, and provides excellent service. They work quickly without sacrificing quality, and it's clear they pay close attention to every drink they make and have even remade a drink I thought wasn't strong enough. Even during busy mornings, they stay organized and keep the line moving efficiently. The atmosphere is warm, clean, and relaxing as I've spend time while on a zoom meeting a great place to start the day. If you're looking for great coffee, fast service, and a comfortable ambiance, I highly recommend stopping by. read more

Clean, friendly and positive. I enjoyed my drink and the ambiance. I'm happy I choose to try a different coffee shop. I knew I wanted a blended drink, and the person that helped me was patient. I appreciated the help and I'll definitely go back to this spot. read more

The workers here are great at what they do! I come in every so often, and they always greet me so nicely and even offer to help me decide what I want! (i'm horrible at picking myself) The treats and bakery items are great, and the music in here is also really cool! Keep up the great work y'all :) read more

Great service. Alison was very attentive and quick to get us our order! The coffee and food are always good.

left my doctors office and saw this. i decided what the heck. lots of super sugary sweet drinks. i decided on the strawberry frappucino. but its white. tastes ok. not happy to pay $6.75 plus they want a tip. i feel like coffee beans are hard to find read more

Amazing customer service! Would recommend to anyone. The vibe is super great! Food items here are really good as well.

Baristas are always friendly and helpful at this location- great service. This location has a lot of nice seating indoors and outdoors. My favorite things to get here are their jalapeño cheddar bagel and their ice blends. One of my favorite coffee shops (: read more

The Coffee Bean & Tea Leaf - Iced latte with cream cap - Coffee & Tea Near Me - Placentia, California

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Such great customer service! Everyone was so kind! I have gone to many different coffee bean locations and this has been my favorite! And my coffee tasted the best from here. Would definitely come again! read more

Really. Can I get some coffee with that ice. Order a large but made it a regular and when I told barista that I ordered a large. They took it and looks of it added more ice to a bigger cup. read more

The Coffee Bean & Tea Leaf - Tik tok drink cookie butter - Coffee & Tea Near Me - Placentia, California

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First time customer here. The line just taking in orders was 5-10 minutes wait. When it was my turn to put in my order, it took the cashier/manager to take my order with a force smile. She was carrying a clipboard doing her work while taking my order. It took at least 8 minutes to get my drink. And it wasn't even busy. There were 5 employees and all looked confused. After waiting for 5 minutes for my drink, went to the counter and not one employee make an eye contact, as if I am not there. Bad customer service thru and thru. Not coming back. Oh yes, I got corrected from the manager that my order is COCONUT ICE BLEND not Blended that is on the board. And I got corrected again by an employee that it was BLENDED not BLEND. Blended is past tense and BLEND is in the present tense. So which is which!!!! read more

30 minutes to go through the drive thru. staff working on 0.5 speed, no sense of urgency. there were only 3 cars in front of me

Drinks are fresh and on point. On days where there are bogo specials you should order ahead since they won't take in person orders due to inability to do both barista and juggle orders. read more