I have used the cleaning guy in our house for several years. They clean well and offer a fair price and anytime I have asked for something special to be done, they have been accommodating. I used two other Springfield services before this one and I found this one much better. Also, it has had the same owner, working hard, for many years. That says a lot in this business! read more

He scammed his employees by illegally taking money out of their checks. Thats illegal in illinois he is supposed to give you your money and you pay him what you owe for loans and rent, and had i known that id would have sued so hard. He forced me to live in a house that he owned that needed serious work i have pictures, he also would not fix the heat right after my major back surgery because and i quote "its getting warmer you dont need it or his big answer was "its on the list". Any lawyers want to represent me and sue him lmk. read more

Spoke with the Cleaning Guy about my housekeeping. We agreed that I would set up an appointment in two weeks and he would have his assistant call me to schedule the appointment. No phone was received. Not responsible and obviously doesn't want the business. I would not contact them if they were the last cleaning service in Springfield. read more

Many no-shows yet attempted to bill for non-appearances. Quality of work was poor, as well. Our records show that you cleaned our office going back to at least 2010. read more

They changed me over $250.00 for two people who were scheduled to come on Friday and didn't show up, they called and said someone had CoVid, so we tes for Monday. Two people showed up 35 minutes late. Vaccuumed, mopped the floors, cleaned the bathrooms, and left after 1-1/2 hrs. Horrible read more

This company is a JOKE! I had an appointment for them to give me an estimate (1 time) and an appointment for them to clean twice....they were "no shows" each time. Previously I used Magic Maids...I had no problems with that company. Apparently the 2 companies merged? Terrible p. r. For Magic Maids. Don't know how The Cleaning Guy makes any money!!! One star is being generous. read more

I have tried contacting Jeff for about 2 months. My company was contacted for Jeff and The cleaning guy, Yet we are still owed money for work that has not been paid for. I received a message from this page stating that Jeff doesn't work here anymore. Although his call center that he uses says it is his number and he is still the current owner of this company. I also asked the Admin of this page to give me a call since "Jeff" does not work here anymore. So that we can collect our payment. Not only were we taking advantage of. But he still will not answer the phone or send the payment that he owes. I will say if you are a contractor and he ask you do work for them. Be Very Careful of this company. Also be very Careful of Jeff Miller. read more

I needed a cleaning company to come in and do a one-time deep clean on a house. Of pi the companies I contacted, Cleaning Guy was the easiest to work with, the most direct in their responses, and the most reasonably priced in terms of my needs. When the gals showed up, they were polite, courteous, and incredibly hard-working. This single interaction has convinced me that this is the only cleaning company I will deal with in the Springfield area in the future. Excellent service. read more

100% agree with Dusty's review. They initially started at my place 4hr job by 2 people (as agreed during the inspection) and after 4-5th cleaning term they made each appointment lasts for an hour by a single person. This happened week after week and they took our account for granted and started showing up at their own time. Sometimes, they didn't even show up at all. Coming to their work....I can assure you that one will NOT be satisfied no matter what. Really crappy job and this is a big scam. Only advice I provide is NOT to fall for all false promises by this owner/guy who visits your place for inspection and most importantly don't just judge their work by checking out their first couple of weeks' work alone. read more

This company is totaling dishonest when representing what they are going to provide service wise. I hired them to clean the bathrooms, dust bedrooms, clean kitchen and clean floors. Their idea of dusting is dusting around any knickknacks, and not dusting knickknacks because they are too "nervous " to touch them. They clean your floors by spraying a cleaner on the floor and wiping it up with a mop. This did a very poor job of cleaning the floor and left streaks. When I contacted the manager to express my displeasure he became very belligerent and told me I expected too much. If you want to pay out a lot of money for a poor job done, hire this company read more

My wife and I are pleased with the way they clean our house. They do good work efficiently - no wasting time. Ken J read more

If I could give zero stars I would. First of all when they cleaned our house they didn't clean what was asked. I figured we would give them a second chance which we did. The next time they broke a vase, and knocked out claw foot tub off of its feet because they tried to move it to clean behind it. This caused it to leak. I contacted the owner to have them fix the problem, which he advised was not his problem and did nothing. We made a complaint with the better business bureau, and he advised he would send out a insurance rep to look at the issue. Well he lied and never sent anyone. So patrons beware!!!!!! read more

I called and he came over and gave a estimate I called him back a couple days later to set up apt and has never called me back, I have called three time. What a mistake. At least he could have done is call back and say no I can't do it. read more

Poor Customer Service, Misses Appointment Times and Poor Workmanship. The owner of the company is unorganized when it comes to scheduling. He believes in having his workers show up when ever he can make it work in the schedule. My husband took 3 half days off of work to meet the workers for cleaning windows. The first two scheduled times no one from the company showed up during the time frame the owner promised. Finally, the workers showed up on the third appointment that was scheduled. The work that had been "completed" was horrible. There were still bugs on the windows, cobwebs in the window sills and the glass was streaky. After sending pictures to the owner, he came for a fourth time to clean the windows. They still did not look that great. I was tired of fighting it and rescheduling appointments. After the fourth appointment, the work should have been fabulous. I refused to pay the bill and the owner thought it would be a good idea to file a complaint through small claims court. He expected me to pay $108 for his companies bad service, poor workmanship, and my husbands lost time from work. I would NEVER recommend this company to anyone. Find another cleaning service... I promise you will be much happier with a Merry Maids type of service than "The Cleaning Guy". read more