I did a deep clean and then I had service for my house I was satisfied, but it was not the best cleaning service I've ever used. However the cleaners are very kind. read more

I am sitting in my living room watching an amazing team conquering layers of cat hair and dust! Every cushion, drip pan, pillow and surface has been lovingly attended to. This begs the question..... where have these angels been my whole life? And why haven't I used a house cleaning service sooner!? I'm more than impressed with their attention to detail and professionalism. They came in ready to work with their own professional tools, and no judgement! I'm not sure where the previous low ratings came from, my experience with Gladstone Cleaning Authority has far outreaches my expectations! See you in 2 weeks! read more

We have used this company since 2014 and it has gone down hill quick. We are so disappointed with their management. Horrible customer service. read more

I had been a customer for quite a while. I was delighted with their service, & had recommended them to my friends. The Cleaning Authority teams were fairly prompt & reliable, and did a good job. I enjoyed their rotation system, & nothing was better after a long day to come home to a house free of dust, freshly washed floors and an absence of cat hair! I had always considered their staff friendly & fun. I received an email from Jay Stone, the owner, the other day. He informed me that they were dropping me because of beliefs that he stated, made one of his employees uncomfortable. Jay only emailed me that my key was being returned. I called him personally to find out what the concern was, & that is when he said one of his team members was "uncomfortable". I did not know that it was "incorrect" to profess your own opinion in your own home. I rarely had a problem with their service, but I have a problem with the lack of courage on the owners' part to reach out personally to me with his concerns instead of via email. I wish the company best of luck. I truly enjoyed the service. read more

We've been very happy with the service! The staff is always on time and they do a great job. I really that the team rotates focus areas. Overall, we are very satisfied! read more

We used this service for several months and were fairly happy with the quality. I did have to email them a couple of times on minor items but overall had a good experience. Then, before thanksgiving they had to move my appointment to accommodate the holiday. That was fine since I thought my house would be clean when my out of town company arrived the day before thanksgiving. When I arrived home after the cleaning I found a lot of places in the master bath and bedroom that had been missed. I emailed the owner who offered to return the next day and re-do those areas. Since I had guests arriving that day, I requested a partial credit on my account and the owner agreed. Later that same morning I moved the kitchen trash can to find a huge pile of dirt and leaves, which meant they didn't move it to clean underneath. When I emailed this picture to the owner he offered to give me credit for the entire cleaning but then took me off his schedule and told me to find another service. I am appalled that someone who is in the service industry would be so lazy as to drop a client who had a legitimate reason to object to such shoddy service. I just hired Molly Maids and not only are they more thorough, but more economical! read more

The Cleaning Authority - Gladstone - Home Cleaning Near Me - Gladstone, Missouri

We are thrilled with out service at The Cleaning Authority -- we feel lucky to have a cleaning source we can count on for quality work at a reasonable rate. If you are thinking about using a service, I highly recommend them. read more

This company had cleaned our home for about 3 years. The cleaning people had broken several on my wife's items which are not replaceable, the owner was never seemed concerned about it as the cleaning crew just left a "breakage note". The last time they plugged in a vanity electrical outlet (instead of using a wall outlet) and wrapped the cord around a vase, of course it fell on the tile floor and broke in a million pieces. My wife asked the cleaning people what happen and they would not stop working and talk to her as they are required to time in and out when cleaning each house. The owner of The Cleaning Authority (franchisee) called and told my wife she belittled his employees and fired us! Never did he apologize for the damage or offer to pay for it. They just left the house half cleaned, left our key and the check for cleaning. This owner has terrible customer service skills.....nothing go cleaned unless it was on his list with an extra charge. There are better cleaning companies out there that would appreciate your business. read more

Provided excellent service. Very pleasant staff. Always on time.

Does not do the work listed in paperwork, that you pay extra for, then makes excuses as to why not. Not a good business practice when there are so many others. read more

I've only had the Cleaning Authority for a few short months, but I wouldn't give them up for anything else in the world. They do a fantastic job and that's an understatement! The teams are fexceptionally good at what they do (all those things I don't want to do or have time to do). When I come home on cleaning day it is so wonderfully fresh and clean with no fragrant smells, just CLEAN. You won't be disappointed, give them a try. They are the best cleaning company in the nation!!! read more