It's been almost a year since my last visit and I recently brought my 2 eleven year old beagles in…read morefor a 13 night stay. Being that it had been a while, I was prepared at check in to explain the dogs feeding schedules, interactions with other dogs, etc. So, right after we were greeted, Alison began asking if anything had changed since our last visit and explained from memory her understanding of my feeding preferences, rare seizures, my request for no interactions with other dogs (my dogs - littermates - unfortunately were never socialized and can't be with other dogs without being highy stressed) etc . I was really impressed with how well she knew and remembered my dogs as well as her professionalism. We took them back to their shared suite they had fresh running water, bonies on the bed and the TV tuned to their fav channel. I felt good when I left and knew that my dogs (as always) were in excellent care. When I picked them up 14 days later they were very relaxed (really setttled in - not sure they wanted to go home with me) and they looked fantastic thanks to a grooming session (undoubtedly, the dogs loved that extra attention). I was given good feedback from the groomer who made a point to chat with me as were were leaving and shared the dogs did really well and loved the bath which I appreciated, being they had never been professionally groomed before (unless you count the water hose and bucket of dog shampoo in the backyard). I especially appreciated how I could see my dogs interact with the staff they day I picked them up to go home. This confirmed to me that my dogs enjoyed their stay and trusted the staff (translation - they got lots of attention - the point of their existence). In my last review of this establishment I only gave 2 stars, and while my my dogs had been well taken care of during that stay, one of my dogs had tweaked her leg somehow right before I picked her up to go home. The low star rating I gave was more of hurt feelings on my part (no one followed up with me) and was not a relection of the quality of their care. The proof in my dogs behavior - they love it here. THANK YOU to all the staff who looked after them, walked them, fed them, groomed them, talked to them, cleaned up after them and gave them endless belly scratches and hugs.

Had to pick up my dog early with a frantic call from staff that my dog was having anxiety and…read moreshaking from stress when I picked her up,the rooms where they board them look old and unclean,the day we dropped her off one of the staff members remarked,oh we had an accident in the room where my dog was to stay,water all over the floor and not dry and very confined even for a Yorkie,then to come home with bloody stools,means she was not eating well while she was there and overly nervous and defeated looking,thanks for nothing and also the haircuts are atrocious.

Amazing 1st time experience. They were understanding and gentle (with me being nervous). My dog…read moretook to them very quickly. They called when they had an alternative plan for drying my dog as the blow dryer was making him anxious, which was greatly appreciated. We scheduled our next visit and will gladly put him on a schedule. They were helpful with recommendations regarding vets and training. The area is great to walk around and shop while you wait.

Debbie and her team are amazing!! They are so caring and their love for the furbabies they groom…read moreis apparent from the minute you walk in the door. The pricing for grooming and nail trims are very reasonable (and are comparable and.... more affordable than several other local groomers). They continue to run a discounted nail trim deal the 1st Saturday of the month- the regular cost is only $15 for trim (clip w dremel). Old Town Tails is the only place I trust to groom my pups.

I took my ragdoll cat to Kelly's for her first grooming experience. They were so helpful and kind,…read moreand totally put my mind at ease. They did a great job on our girl. They bathe, dry them, clip their nails and clean the ears as well. My kitty was calm and relaxed when I picked her up, and her cut was just what I requested. Not sure what the others on here are complaining about, getting cursed at, etc. The service and people here are fantastic. I will be bringing my kitty here again!

My dogs 4-yr long pet groomer moved and I had to find someone new. I tried a few places and one was…read moremeh the other gave my dog a botched haircut. I decided to call this location and tell them my concerns and got an appt. They were great and I've been coming here now.

We are so incredibly happy with our Brittany spaniel's cut. Someone FINALLY did what we asked and…read moreshaved poor Maggie down for the heat of summer! She looks perfect now. We are definitely returning!

Do not board your pet here. They leave your pet locked in tiny rooms in their own urine and feces,…read moreespecially after business hours. The only time they get taken outside is during normal business hours when and if the Kennel Tech is working. I myself have heard the owner tell the nice girl, who is no longer working there, not to worry about going in back to help or let dogs out. The desk is top priority. The prices are ridiculous and I have even heard groomers yelling at the pets on their tables. Megan I believe her name was, poor girl, I swear she lived there. She always took such great care of my dog while he was there. Such great service and care for the pets and clients in my experience. Since she's been gone nothing but terrible service. I would not recommend anyone bring their pet there now.

As an anonymous graduated student here I cannot in good heart recommend this place to learn dog…read moregrooming. There were never enough dogs to go around, the class size was way above what they said it was limited to, and I wasn't taught several things my current employer is stunned by. For almost 10,000 dollars in the pet grooming plus program , it was chaotic, lazy , and unprofessional , the only value I received is a piece of paper that said I completed the program. I feel like I was taken advantage of.

The teachers are amazing. I became very close with my teachers and it made the experience so much…read morebetter.

Anyone who knows me can tell you that I love my dogs Elly and Barkley. When we travel on extended…read morestay we AWAYS give our dogs the gift of staying Granny's! They hate to come home and I know they are being taken care of as well if not better than at home. Great for smaller dogs. Fantastic fenced in area to run and explore. Granny Michele genuinely loves dogs and treats them as if they were her own. I sincerely appreciate having Granny available to watch Elly and Barkley

Our dogs are part of Michele's family/pack! We trust her with our fur kids at all times - for…read moreeverything from walks to day care to long-term stays. I highly recommend Granny's to anyone looking for quality pet care in the Lansing area

What a great place to take our dog! The worked came right out and talked to my pet. He came out…read moreand made my pet comfy and explained everything they were going to do. My dog is a Saint Bernard so he's huge but they didn't mind at all and the price was great! I would definitely recommend and I will be going back!

Everyone has always been very nice at this store but I wish the store would not sell beta fish…read more They're beautiful but it's not healthy to keto them in those small plastic containers. They can't make it for long like that. Please share with the corporation that this is upsetting to see.

We would not go anywhere else. Dr Sue is a talented and thorough Vet. She truly cares about your…read morepet. And does so at a more reasonable price than others in the area. She uses modern medicine and homeopathic to help your pet have their best life. Sandhill Veterinarian handles small and large animals. We drive from Bath. Worth the drive!!! Sadie, Chesapeake Bay Retriever as a puppy and 11 years later and Walker, Italian Grey Hound.

My first lab came here to get an Ovary Sparing Spay and everything was great, my second lab came 4…read moreweeks later and it was horrendous. they sent her home with the WORST razor burn from where they had to shave her fur. They didn't even tell me or apologize or send her home with ointment. They put her surgical suit on and sent her home, and I unfortunately didn't find out until morning, and felt so horrible for my poor pup. When I sent them pics they barely commented and just said "it happens", so concern or apology. (wish I could post a pic here, you'd be appalled at how she looks)