Had to pick up my dog early with a frantic call from staff that my dog was having anxiety and…read moreshaking from stress when I picked her up,the rooms where they board them look old and unclean,the day we dropped her off one of the staff members remarked,oh we had an accident in the room where my dog was to stay,water all over the floor and not dry and very confined even for a Yorkie,then to come home with bloody stools,means she was not eating well while she was there and overly nervous and defeated looking,thanks for nothing and also the haircuts are atrocious.

The last two times we've taken our dogs for nail trims there, they come out with nails as long as…read morewhen they went in. I'm disabled and can't go with my husband and he's too shy to complain. But this lack of service is disgraceful! The nails are long and have rough edgesx and they have the nerve to charge $40.00! You can bet I'll find a grooming salon that actually does the job and didn't just take my money!

Debbie and her team are amazing!! They are so caring and their love for the furbabies they groom…read moreis apparent from the minute you walk in the door. The pricing for grooming and nail trims are very reasonable (and are comparable and.... more affordable than several other local groomers). They continue to run a discounted nail trim deal the 1st Saturday of the month- the regular cost is only $15 for trim (clip w dremel). Old Town Tails is the only place I trust to groom my pups.

1st time taking my dog to see them and I will definitely be back. Easy drop off/pick up process,…read morefriendly, good pricing and Roxie was very happy. I highly recommend you give them a try.

My dogs 4-yr long pet groomer moved and I had to find someone new. I tried a few places and one was…read moremeh the other gave my dog a botched haircut. I decided to call this location and tell them my concerns and got an appt. They were great and I've been coming here now.

I had an emergency grooming situation for my cat who got into a glue trap and had salad oil all…read moreover her hind quarters from where I had to remove it. She has medium-to-long hair and was an oily mess. I couldn't get it off of her. I called and they squeezed her in the same day. I just picked up Rosie and she's as good as now and smells wonderful to boot. Thank you so much! I'll recommend your place to everyone. Rosie and I thank you again.

I brought my two yorkies here for grooming for the first time. I chose Elegant Pooch because of…read moretheir good rating on Yelp! (We just moved here, and I rely on Yelp! for a lot of things!) This is a very nice grooming facility. Very open space - as you enter, you will see groomers grooming dogs to the left (behind a short wall) and the receptionist to the right. Staff is friendly, polite and professional. Facility is clean and fresh-smelling. There is a calming climate in the facility - no barking dogs or loud voices. "Julie" was scheduled to groom my dogs. She did an excellent job. Another cool feature - I went with Julie to retrieve my dogs, and they are not contained in cages yet instead, behind individual glass doors that have little (slightly) raise beds in them! When we entered the hall to the boarding area, I loved seeing both of my darling dogs, perfectly groomed, lying together on that little bed!

Do not board your pet here. They leave your pet locked in tiny rooms in their own urine and feces,…read moreespecially after business hours. The only time they get taken outside is during normal business hours when and if the Kennel Tech is working. I myself have heard the owner tell the nice girl, who is no longer working there, not to worry about going in back to help or let dogs out. The desk is top priority. The prices are ridiculous and I have even heard groomers yelling at the pets on their tables. Megan I believe her name was, poor girl, I swear she lived there. She always took such great care of my dog while he was there. Such great service and care for the pets and clients in my experience. Since she's been gone nothing but terrible service. I would not recommend anyone bring their pet there now.

As an anonymous graduated student here I cannot in good heart recommend this place to learn dog…read moregrooming. There were never enough dogs to go around, the class size was way above what they said it was limited to, and I wasn't taught several things my current employer is stunned by. For almost 10,000 dollars in the pet grooming plus program , it was chaotic, lazy , and unprofessional , the only value I received is a piece of paper that said I completed the program. I feel like I was taken advantage of.

The teachers are amazing. I became very close with my teachers and it made the experience so much…read morebetter.

First time using Pup Fiction and I have to say I highly recommend them! Esther, the groomer took…read moresuch care and time in grooming my mini Cockapoo who recently had back surgery. She was very careful in how she held him and he came out looking so handsome and happy. Getting my other two dogs groomed with her next week! Her grooming truck is like a mini doggie spa right down to their facial! Please rly surprised!!!

Anyone who knows me can tell you that I love my dogs Elly and Barkley. When we travel on extended…read morestay we AWAYS give our dogs the gift of staying Granny's! They hate to come home and I know they are being taken care of as well if not better than at home. Great for smaller dogs. Fantastic fenced in area to run and explore. Granny Michele genuinely loves dogs and treats them as if they were her own. I sincerely appreciate having Granny available to watch Elly and Barkley

Our dogs are part of Michele's family/pack! We trust her with our fur kids at all times - for…read moreeverything from walks to day care to long-term stays. I highly recommend Granny's to anyone looking for quality pet care in the Lansing area

I was just at Petco to get a price quote on a few items and the lady with the red hair was…read moreabsolutely nasty and rude as hell you guys need to fire her and get staff members that actually enjoy their job instead of being rude to your customers absolutely pathetic!!! If you don't like your job then quit

The Store Manager was nasty from the time I went in to the time I left. I am a retired accountant…read more I gained 35 pounds after I retired, and my clothing now mostly consists of jeans, a shirt, and tennis shoes. I wonder if she would treat me the same if I wore a suit instead. With all the pet stores or pet supply stores in the area, I would think the Store Manager would want to have return customers.

My first lab came here to get an Ovary Sparing Spay and everything was great, my second lab came 4…read moreweeks later and it was horrendous. they sent her home with the WORST razor burn from where they had to shave her fur. They didn't even tell me or apologize or send her home with ointment. They put her surgical suit on and sent her home, and I unfortunately didn't find out until morning, and felt so horrible for my poor pup. When I sent them pics they barely commented and just said "it happens", so concern or apology. (wish I could post a pic here, you'd be appalled at how she looks)

Do not take your animal here!…read more We took our dog here for about 2 years and at first they were very attentive. Anything that was routine was fine, but then our dog got very sick. At first, the problem seemed straightforward, but four months in we were still trying different medicines and making no progress. We kept calling and they did not seem concerned. After the last round of medicine did not work, I asked to please speak with the vet to know what our plan of action is because our dog had been sick for so long and was not getting any better. They promised they would respond and when we got there to pick up the medicine they told us that the vet could only talk to us in a week after we'd been asking this question for months. We asked if we should seek a second opinion to try and better figure out what was going on and they said that wouldn't be helpful at that time. We told them that our dog was worse than ever, had lost almost 10 lbs (for a 40 lbs dog) and was having diarrhea and vomiting. They did nothing. We finally rushed our dog to the MSU Veterinary clinic and they had us stop EVERYTHING this vet told us to do. Within days our dog was starting to feel better. We have been with them ever since and our dog is leaps and bounds feeling better than she ever did with four months of medications, special foods, and endless amounts of phone tag just to get resources from this vet. We left a message for them telling them that we were bringing our dog to MSU ER and they never called us back or checked in. When we called asking for our dog's medical records they said they heard about the ER but never asked how our dog was doing. When we asked for our dog's medical records for MSU they made us wait two days and charged us $40 to print out paper because they didn't have "good luck with email." Lastly, when we went to MSU ER they treated us excellently and told us it was critical we came in. Our dog was very anemic and that vet emailed us constantly checking on our dog because of her condition and squeezed us into a specialist within a week. When we were in the waiting room at the MSU specialist we met another woman there. She was asking about our dog because she is so young. We told her the whole story and she asked who our vet was and my dad told her it was someplace on Sandhill. Her face got very serious and said Dr. Sue by name and said they left this place too because they cost them an animal. When we called Sandhill to let them know that we no longer will be doing business with them they said "thank you," and did not ask any other questions. Please take your animals someplace else. Although they seem nice at first, when you really need the help they leave you hanging and it could cost you your animal's life. Luckily we found that out before it was too late.