I brought my two yorkies here for grooming for the first time. I chose Elegant Pooch because of…read moretheir good rating on Yelp! (We just moved here, and I rely on Yelp! for a lot of things!) This is a very nice grooming facility. Very open space - as you enter, you will see groomers grooming dogs to the left (behind a short wall) and the receptionist to the right. Staff is friendly, polite and professional. Facility is clean and fresh-smelling. There is a calming climate in the facility - no barking dogs or loud voices. "Julie" was scheduled to groom my dogs. She did an excellent job. Another cool feature - I went with Julie to retrieve my dogs, and they are not contained in cages yet instead, behind individual glass doors that have little (slightly) raise beds in them! When we entered the hall to the boarding area, I loved seeing both of my darling dogs, perfectly groomed, lying together on that little bed!

Do not board your pet here. They leave your pet locked in tiny rooms in their own urine and feces,…read moreespecially after business hours. The only time they get taken outside is during normal business hours when and if the Kennel Tech is working. I myself have heard the owner tell the nice girl, who is no longer working there, not to worry about going in back to help or let dogs out. The desk is top priority. The prices are ridiculous and I have even heard groomers yelling at the pets on their tables. Megan I believe her name was, poor girl, I swear she lived there. She always took such great care of my dog while he was there. Such great service and care for the pets and clients in my experience. Since she's been gone nothing but terrible service. I would not recommend anyone bring their pet there now.

Heather is amazing! treats my dog like her own. my dog is very comfortable with her. very…read moreprofessional and accommodating for grooming appointments. very nice lady. I would not take my dog anywhere else.

Debbie and her team are amazing!! They are so caring and their love for the furbabies they groom…read moreis apparent from the minute you walk in the door. The pricing for grooming and nail trims are very reasonable (and are comparable and.... more affordable than several other local groomers). They continue to run a discounted nail trim deal the 1st Saturday of the month- the regular cost is only $15 for trim (clip w dremel). Old Town Tails is the only place I trust to groom my pups.

1st time taking my dog to see them and I will definitely be back. Easy drop off/pick up process,…read morefriendly, good pricing and Roxie was very happy. I highly recommend you give them a try.

I made the unfortunate decision to hire this company to sit for my elderly dog. The owner came for…read morethe initial assessment and handed me their formal fee schedule. But once she saw where I lived and that I'm a doctor, the cost went up. She seemed to have forgotten that she gave me the fee schedule and was charging me more. But I had a business trip so I didn't complain at the time. As soon as I got to the airport for my trip I was bombarded with texts and calls about my dog. The woman who was actually walking my dog had been not been given any of the instructions about my dog and did not show up when I had asked (she didn't know this either). I was furious and very concerned. I called the owner who chewed me out. THIS DOG SERVICE COSTS MORE THAN ANY AGENCY I HAVE EVER USED....I've lived all over the country and my walkers everywhere cost less. California, New Orleans, NY, MO, IL, PA, MI - all less. I fired them and she refused to refund me all of the remaining money and I was very concerned that they had a copy of my house key (I got it back but I was still very worried after this woman's irratic behavior.) Consider yourself warned.

Heidi came to our home and took outstanding care of our pack. Yup, multiple cats and dogs and she…read moredid it with ease. We are so happy with the care she gave we have already rebooked for next time!

Dr. Chris Jones has been reported for substandard veterinary conduct to both, the Michigan…read moreVeterinary Medical Association, and the Michigan Department of Licensing and Regulatory Affairs. I wish I had taken the warnings from other Google reviewers seriously. Unfortunately, I experienced the exact same incompetence, unprofessionalism, and disregard for both pets and their owners that so many have described in the reviews over the years. Carrie Westphal was right: they nickel-and-dime pet owners with unnecessary, overpriced appointments and procedures. Lain's tragedy of a missed heart murmur diagnosis echoes my own experience with their careless medical oversight. Like Zainab, I've been treated with open hostility for asking basic questions. Carsten Walker's account of being blamed for the clinic's own surgical mistakes shows the same refusal to admit error that I encountered. Shauna Soergel's description of staff manhandling anxious pets is not an exaggeration; I've watched them escalate a stressed animal rather than calm it. Cristi's story about Dr. Jones' arrogance? 110% accurate. He is a liability. These are not isolated incidents; they are a consistent pattern of negligence and disrespect toward clients and their pets. My own breaking point came after multiple visits with Dr. Jones. In a 2023 visit, he ignored my explicit instructions and gave my Klee Kai unnecessary vaccines that were not due until the following year. My own records (provided by our previous family vet) show my Morkie was due for rabies 24-Jan-2023, while my Klee Kai was due 13-Feb-2024. Dr. Jones' excuse was "we usually just do both dogs at the same time." This is a textbook violation of informed consent and client autonomy. My final visit was also with Dr. Jones, after I was told my Klee Kai had IVDD by MSU's ER. I scheduled this appointment for long-term care planning. Instead, Dr. Jones simply regurgitated the MSU report back to me nearly verbatim, with awkward silences where paragraphs/thoughts ended in the MSU report. In those awkward silences I thought to myself, "is this a joke?" He came and went from the room multiple times (3+) to check and re-check the MSU reports again and again, he even offered to print them out for me; I was already given copies by MSU. "Dr." Jones never answered my direct questions about preventing disease progression. When I finally asked, "do you even know what IVDD is?" it was clear he had nothing to offer so I ended the appointment. The staff behavior is no better. One assistant ignored me upon arrival, humming and staring at her computer until she decided to check me in. She then stood behind the counter while telling me to weigh my dogs (something every other vet tech I've ever dealt with has done themselves). She snapped at me when I asked, "Isn't that your job?" emphasis was given on "job" not "your". With a raised voice and aggression in her body language, she shouted at me "do not tell me what to do". This not only shows how systemic the issues at this animal clinic are, but it shows the managements total disregard for professionalism and customer-directed incivility. On my last visit, when I refused to pay for a pointless appointment that provided no medical value, the assistant and office manager tried to flag me down in the parking lot, prescription in hand, insisting I "WILL pay." I told them to call the police, twice, because I was not going to be paying them for services I did not receive. Overall, this clinic has: A) a pattern of overcharging and pushing unnecessary procedures and vaccines, and in my experience: without consent. B) Failure to diagnose or discuss serious conditions until it's too late. C) Rude, condescending, and aggressive staff, both in person and over the phone. D) Improper animal handling that can traumatize anxious pets. E) No accountability when they make mistakes. If you care about your pet's health, safety, and emotional well-being and your own sanity: go ANYWHERE else.

I have used Abbott Road Animal Clinic for over 50 years. The only reason I don't live near them…read moreanymore and the vet I use is down my street. However, they have attended to: Gomer, Thor, Texie, Sadie, Gulliver, Muffin, Oliver, Little Dorrit (all dogs); and cats Mr. B, Mishin, Duncan, Hitchie, Alexey. I've also had them taken care of when we went away. I loved every vet and vet tech there.

Too crazy two cats in the same weak neutered Rescued bottle…read morefed loved on them even called them girlz they were not! Hahahaha These ladies were AMAZING AT WHAT THEY DO THANK YOU for an excellent service and with loving kind Hearts GOD BLESS ALL OF YOU

I'm not writing a bad review because I don't believe in the cause of providing good homes for…read moreanimals that need them. I'm writing it out of a great feeling of resentment because I believe that I was fed bold-faced lies by the staff in order to push me toward an adoption. The sign on the window said that the cat I was considering was a five year old male. On the Saturday before our adoption, we asked a staff member of the cat's medical history. We were told that the cat had been very timid and was losing some weight, and that it had a distended stomach possibly from worms. That wasn't anything we couldn't handle so we decided to adopt. We wanted a 5 year old male because we had a cat and the two would complement each other well. When we sat down to sign the papers, though, that's when the truth started to come out. At least partial truths. Apparently, the cat had no teeth. We asked why, and they had no answers. It also had a heart murmur. I know the former staff member INTENTIONALLY left this out, because the distended stomach was there with this information. She just straight up left it out! We still went through with the paperwork, and at the end, they informed us that the cat was actually 7 years old. All of these things collectively should have told me to cut and run, but in the end the cat needed a good home, so we followed through with the adoption. A few days later, we took the cat to a vet. The vet informed us that actually the cat was more like 10 years old.... oh, and it was also a girl! So we went from a 5 year old male, to a seven year old male, to a ten year old female. CAHS either has no idea what they're doing, or they are purposely handing out false information in order to get pets adopted, which I'm certain is illegal. I likely won't pursue legal action because I'm sure no one will care, and I obviously will love and care for the pet that I've adopted. But folks should be aware of what's going on here, and be prepared for some deceit. CAHS should face some accountability.

Sasha is awesome! My boy Mars loves their time together! She has been on time snd professional…read moresince day 1.

Let me first say that Sasha will be the only dog sitter I go to from now on!…read more So I was out of state for 3 weeks during the holiday and needed someone to take care of my 10 m/o Shiba Inu (Bim). It was a long period, so I was really considerate and careful when choosing the dog sitter. Then I met Sasha and she completely gained my trust! She offered to meet before the actual date to get to know my pup. She took the schedule and every instruction I gave her seriously and she stick to it! I honestly can not do a better job myself. Of course Sasha gave me up to date on my puppy everyday (she took amazing pictures lol). Tbh I was even a bit jealous to see Bim having so much fun with her :D One HUGE bonus point: Bim actually gets better with commands and he even learns some new tricks!!

Capital Area Pups is absolutely awesome. I have had Kris, the owner, take care of my two dogs on a…read morefew occasions. She is extremely accommodating and attentive to their needs. While I am away, I get frequent updates and pics on how they are doing. But, most of all, I know they are being cared for by someone who loves them just about as much as I do. I am very grateful for her service and the safe environment she provides.

Reliable, affordable, convenient, communicative, friendly, locally-owned, pup-loving business!…read moreMy sweet pup Frida had a really tough time adjusting to my new work schedule and was chewing her paws raw with anxiety every day. I was in search of a dog walker who was compassionate, well informed, and genuinely passionate about taking care of dogs (to soothe both my dog's anxiety and my own!). The trend these days is to use dog walking apps for supposed convenience and many people recommended these to me - but I had a gut feeling that Frida would benefit most from working with a consistent walker - someone who was interested in getting to know her quirks and to form a relationship that might improve her anxiety while I was at work. After just a couple weeks of daily visits and walks with Kris, Frida stopped chewing her paws completely and continues to appear much happier and more at ease when I come home from work each day. As of this month, we have been working with Kris at CAP for almost 3 months. BONUS - her walking on leash has improved immensely too! And in terms of convenience and correspondence, Kris is easy to reach, easy to talk to, affordable, very knowledgeable about dogs and her business, and provides fun photos and updates about their daily visits as they are happening :) Choosing Capital Area Pups and allowing Frida to build a positive, reliable, fun-loving relationship with Kris has improved her quality of life - what more could one ask for in a dog walker!?