New location, same bad service and rude employees. It must be a requirement of the owner since it…read moreseems to be endemic. They have always had a good eye/assortment but no sense of customer whatsoever. Do yourself a favor go somewhere else.

I was recently in the store and had my second negative experience with the owner. The first time…read morewas during COVID when I picked up masks that I ordered. I gave the benefit of the doubt then because let's face it, there was a lot of unknown and stress during that time, especially for small business owners. However, this week I was treated with the utmost rudeness. I love shopping locally and supporting the businesses in my town, but I will no longer shop here as the only experiences I have had were unwelcoming.

What a wonderful place to shop!!! Lisa the owner has some of the coolest antiques and retro items…read morethat decorate our home from the 1700's.Love the vibe and the great service.A great holiday store as well because the store changes inventory weekly to adjust to the upcoming holidays !!

The Cottage Store is this incredible find right in the heart of Pound Ridge. Specializing in the…read moreunique, from vintage to gifts and everything in between. Lisa, the owner, has an eye for the unusual, regularly scouring the east coast from antique markets to estate sales and gift shows as well as carrying local artisans and their beautiful crafts. Her array of men's products are impressive, Soy candles galore, beautiful hats and scarfs for ladies, the kids' items are adorable, that old LP is great for memorabilia sake, and the Turkish jewelry is a must to impress any friend. As you turn every corner, or peak behind bookcases and shelves, you may encounter an antique urn for the garden, champagne glasses for the upcoming toast, or even an old typewriter for the office. It's a treasure chest of finds that worth a weekly visit!

Totally positive experience. We brought in a lamp that had, we thought, died, but the technician…read morereplaced a simple fuse and charged us all of five dollars for his time. Small stores like this deserve your business. They certainly have ours.

I rarely write reviews but on the back of great service I felt compelled to share my experience…read more Small repair, fixed confidently, during my visit, with a smile. Well done.

The gallery has many stunning items which can be easily accessed from the QR codes and or numbers…read moreon the tags. Displays are well done and excellent. The place is huge and requires a two trip minimum. Customer service excellent and informative.

today on pick up, the entire auction's items had not been put in area ready for pickup. Waited 5…read moreminutes, then told 5 more minutes then it was 10 minutes then more. I'm a 68 year old woman in 85 degree direct sun with neuropathy. I felt very very faint. As they spent time moving furniture to get to boxes up very high and then opening each one, I asked if I could just look real quick so my few items could get pulled. was told no. then instead of apologizing to the growing line , we were told it was hard on them too No mea culpa "sorry we messed up" but instead they're victim too. He said I didn't know what they're going through and I said you don't know what we have gone through either that morning. He said you're just impatient. Yes I was and about to faint on their floor after being told it was 5 minutes 15 minutes ago. I didn't yell or curse How much easier would it have been to say "Sorry everyone, we messed up and have to organize everything, it's going to be at least 20-30 minutes, please come back later or tomorrow, again our utmost apologies" Anyhoos banned me from their website and another one too, long time customer of 10 years spending significant amount of money that helps in retirement. I was at one of first auction ninjas sales 10 years ago where I drove down to Scarsdale and found they had given my lot to another customer. Things happen Next time just say you're sorry Grant Paranese (the managing partner) it's not about you and your day. (kudos to the ladies trying to help those that didn't need Christmas) Women who speak up shouldn't be an affront to your ego and punished, sometimes we're just tired, hot, about to faint, would like a chair and would like you to think of the customer

Beware of purchasing planting from Pound Ridge, they do not stand behind their product. We…read morepurchased 17 plants at Pound Ridge this spring and requested installation. They said they normally would do so but were too busy at this time. We had another gardening service do the planting. All the plants died over the summer despite regular watering. When I brought this matter to their attention and asked for replacement they refused stating it is their policy to only warrany planting they have planted, However, if you read other reviews on Yelp and Google you will find that do not warranty their products even if they install them. The bottom line...buyer beware...Pound Ridge does not warrant their plantings

Very disappointed in the service and backing from Pound Ridge Nursery…read more Found out this morning that they do not guarantee replacement plants! After over $3000. I am left with an unsightly mess. Not a good way to do business.

A true gem in Ridgefield!! Ursula is absolutely fantastic to work with and makes every shopping…read moreexperience special and fun! She has a fabulous eye for the best home decors and gifts. For me, the holiday season is not complete without visiting her magical shop!

Ursula was incredibly professional and understanding helping decorate in a unique situation. She…read morelistened, had very creative solutions that matched our styles and stayed on top of everything. I have moved and am so sad that I'm 7 hours away from Ursula because I'm wishing I had her to help me with my new home. In fact, I've done a lift, shift and drop of one of the rooms :) I highly recommend her!