Really nice atmosphere, staff is really nice. good deals. Very clean.. definitely recommend it.read more

For the most part, I found going to the PUFF Utica store an easy and enjoyable process, from being…read moregreeted by a pleasant receptionist at the door, to going to the next available salesperson, to being informed about the available products, and the overall purchase experience. Pretty much what I have expected since the first time I went there. But I have to comment about my last visit and purchase, regarding how I paid. When I was ready to pay, I asked the salesperson who helped me if I could pay by tapping my phone on the terminal (I know how that question may sound to some, but I still ask anyways), and was told that yes, I could. When I did, the next screen that popped up asked if it was a debit or credit card, and the salesperson said I should use credit (the card I was using is a debit card, but whatever...). The purchase was being processed while I noticed a slight difference in what I thought was the total price and what I saw that I was paying. I didn't think about too much at that moment, figuring I'd look at the receipt later to see what the difference was. When I did check the receipt, I noticed an unexpected charge included into the bill, called a "LeisurePay Fee (Credit)" of $5.16. While I realise that 5 bucks as a fee is probably trivial to most people, what pisses me off about it is this: If by using a credit method of payment also includes a fee, then I should have been told about that before finalizing the payment, and then I could have maybe paid differently, and not feel like I was hustled into paying credit to incur that fee. The result of this is that I blame myself for not being a bit more aware of what was occurring at the time, and that now I won't go to PUFF Utica again. Thanks for the overall experience.

Website still janky...walked in the other day for a "deal" they were advertising just for the staff…read moreto tell me they aren't there and don't have it, this happens a lot. I go there because it's the only place I've found that takes credit. Now I go to the centerline location because I moved. I think they all operate the same. Plus the point situation is weird. I should have a lot of points from years ago when I delivered all the time before I had a car. When I tried to use those points, a worker told me delivery points is different from points you get for coming in the store. But just yesterday a staff member at the centerline location told me that shouldn't be the case. And I wanted to know how many points you even get for what you buy.

Extremely nice staff, especially Randall, the security guard. All questions were answered politely…read moreand no pressure. I will be back.

I had the worst experience I've ever had at a dispensary, unfortunately. I came in to Noxx for the…read morefirst time, bought several items at a very high price compared to dispensaries in the area, and left. I wasn't happy about the price, but I figured the quality would be very good. The same day, the vape I bought shattered without me dropping it or doing anything to damage it. I called to see if they would replace it, and they refused to. They wouldn't do anything to make it right with me either. I spent $40 on a vape and they refused to replace it or to reimburse me. Very rude, unprofessional, and disappointing.

Fred is the best guy working there!! He helped us so much and got us in and out great service!read more

amazing service and hospitality Daniel rocks ! Will be coming back for sure definitely check this…read moreplace out

I trusted one of the employees when he said to buy the Puffco device and after a couple uses I…read morecouldn't clean it, I tried alcohol with q tips and toothpicks and everything I could think of but the q tip fuzz got stuck in there and it is legit impossible to clean. I took it back today saying I used it for a couple days, and I'd like store credit instead of a return because it's used, but I'm unhappy. The cashier texted the manager and kept saying he won't allow it because it's opened and used. I explained the store isn't refunding me, but I just don't want this product anymore in exchange for something else. The manager - who doesn't even show up to the store by the way - was just worried about making money and doesn't care about customer satisfaction. I used to come here for years for vapes and then they jacked up the prices, so I went to the gas station next door. This is my first experience back after 2 years of not being a customer, and I'm glad they reminded me why I don't shop there. Their only concern is money, and it's obvious. Typical for these types of managers, but disappointing nonetheless.

Been going here for 2 years now. I've never had an issue. In fact they've been very helpful and…read morefriendly.

on June 6 ,2024 I did a purchase with one of my credit cards. Went in today on the 7th and the lady…read moreyelled at me because my credit card showed "pending money". she said I had to pay cash from now on. I don't carry cash. however, I was going to pay cash today but since she was so rude I will never go back there again. I did show her the slip she showed me was paid on my credit card ap kn my phone. she also said I had to give her cash for it. that would be paid by my card. I put the cash back iny wallet and walked out for the last time.

Poor security, limited reception coverage, unpaid/late employee wages, and management that speaks…read moredisrespectfully to employees. The lack of professionalism and communication is extremely concerning. Employees deserve better. Would not recommend working here or supporting this business.

Great newish dispensary. Came with a friend and explored the store. They have a little bit of…read moreeverything; flower, edibles, smoking products, bongs, pipes, papers. The staff was nice and knowledgeable in regards to theor products.

Justin was a great budtender to us!! Staff was so kind, 10/10 recommend! We will be back!!read more

They need to correct their ads don't put a little stupid * on there and say select items just don't…read moreput the damn product on there I was a dedicated customer of this place never again there are too many other dispensaries out there to deal with these idiots.

Great bud, very large selection, and something for everyone! By the way, did I mention the deals?!…read moreFire deals! Everyone there is top-notch as far as customer service and having a knowledge for cannabis! Also love the fact that you have security on the premise that will watch it back to your car. Overall great experience.

I was on lunch and figured I would grab a sandwich at subway then stop by this store to grab a vape…read moresome pre rolls and maybe some flower. I was chased out of the parking lot by an over aggressive security guard. I explained that I was planning on shopping at the store but he was more concerned about having some freak out flex on me than making a customer feel safe and comfortable enough to spend money at the store. the way the guy was coming at me and not listening to what I was saying made me very uncomfortable to the point I felt I may have to defend myself. if this guy isn't the brother of the owner or something dumb to get that job than you really need better screening . NEVER EVER GOING BACK !!!