I've spent an inordinate amount of money here because no where else near Troy serves medical customers. It's fine overall but they have only young people who work there with no idea what they're doing for the most part read more

If you want to be treated like a burden and pay too much, this is the place to go. The receptionist was extremely rude and shouldn't be in customer service. I've given them four tries to get my order correct but it's too much to ask, apparently. I've never been to a dispensary that was so poorly run. read more

Amazing service and friendly staff! Always helpful to find what you're looking for! Would recommend!

This "Puff" is not like the others. This place has a separate point system from all the rest and you're not allowed to use your cash points on a purchase that has deals/sales on it even though it's accumulated points into cash not adding another deal on top of another or "stacking". I do not recommend. Go to all the other Puffs they will use your points and deals! Just looking out for those who work hard for the money they make. read more

Great employees, ready to help and chop it up with you while they get you cashed out. TVs in lobby have sports on. Open late. Curbside is quick af. read more

RIPPED OFF $20 -- DO NOT SHOP AT PUFF UTICA Absolute scam artists. This was straight-up theft. I went to PUFF Cannabis in Utica today (February 7, 2026 at 3:22 PM) as a first-time customer for the new-customer discount. Bought two cartridges -- $28 total after discount. I was 100% sure I was handing her exactly $29: one $20 + one $5 + four $1 bills. I even said out loud: "Please double-check that's right." Two $20 bills had stuck together, so I accidentally handed her $49 ($40 in twenties + $5 + four $1s). She looked at the money, smiled big, said "Oh wow, thank you!" and sent me on my way -- no change whatsoever. The receipt proves the scam: Total due: $28.00 Cash tendered: $40.00 (she deliberately entered $9 LESS than she actually received) Change due: $12.00 -- but she gave me ZERO. She knew I overpaid (she entered $40, which already showed she owed me $12 back), but she still pocketed the extra $9 that was never put in the register, plus kept the $12 change she was supposed to give me. That's $21 stolen right in front of me. This is a disgusting cash scam they run on customers paying with $20s. They let bills stick together, under-ring the amount on purpose, pocket the difference off-books, and act like you just tipped them 50%. They count on you not noticing until you're gone. Cashier: 44642 Register: 09 Time: 3:22 PM What's the point of advertising a "new customer discount" if you're just going to steal even more money than the customer owes? If someone hands you almost 50% extra as a "tip" on a $28 purchase, any honest person would double-check. She didn't -- because she wanted the cash in her pocket. I want my $21 back immediately. Pull the camera footage from Register 09 at 3:22 PM today and count the till. If this isn't fixed I'm filing a complaint with the Michigan Cannabis Regulatory Agency. Stay far away from this place if you pay cash. They will rob you in broad daylight. Worst dispensary experience I've ever had. Never going back. 1 star. read more

You are NOT allowed to use your loyalty points accumulated! I asked REPEATEDLY for MONTHS about my points. Multiple people. Everyone said the same thing...."we'll fix that right up for you". NOTHING! TIME AFTER TIME! I'm there at LEAST twice a week! FINALLY got a "manager" and got my points. Then, I go in to use them, and I'm told that you can't use them for items on deals.... well, EVERYTHING is on some sort of deal, so you're just out of luck! I'm currently looking for a better dispo. Sad, because I've been going here since they opened. $50 in "loyalty points" and can't use a single dollar. Should've kept the punch cards, but then they'd ACTUALLY have to give you something for shopping with them. Just do what you claim and your reviews will stay up! read more

this place does not care about their customers at all,and if you have any issues,their policy is to not deal with them at all or to point blame elsewhere then put all the responsibility onto you to fix it..Their reward program is a joke,it took nearly 6 months to get my credit for nearly 2 full years of orders,when I finally got them , a whopping $13, for orders upwards of $750, only to be told I wasn't allowed to use all $13 at once,this place would be the prime example of how to not run ur busines,and it's not like they're special or one of a kind,there's 3 dispensaries within a mile of each other,so keep treating ur customers like shit,blowing them off,not honor price matching when that's one thing u push online,the reason I got....why would we not make money on something? If ur from earth and have a pulse u know the #1 rule in the game,sometim u gotta spend money to make it!!! So if u enjoy being treated like shit,then this is the place for you!! Puff Utica where the only smoke were blowin is up yo ass!!! read more

So I'm a loyal customer I spend a lot of $ more than $200 each time I come in so tell me why this brand new cart has been smoked out of??? Stop doing that to us either your workers are smoking the stuff or customers! read more

PUFF UTICA - Used cart I spent $200 on used carts at puff not cool and this happens every time - Cannabis Dispensaries Near Me - Utica, Michigan

This place is fine if you know what you're after. I've definitely had better bud tender experiences at other dispensaries. The folks here don't tend to ask a lot of questions or make suggestions. I feel like they kind of act more like order takers rather than consultants who are able to learn about the type of THC experience you want to have, then offer some options & suggestions to help you achieve that. Fortunately, we us this as a restocking location only and for that it suits the bill. This location is cash only w/ several ATMs on site, $3 transaction fee read more

Amazing! Mia was an awesome bud tender! Highly recommend Puff! Always great prices and good deals! Thanks!

I mean the staff and service is great inside they always have been but wow the parking lot security is ridiculous I was kicked off the property for hitting a nicotine vape after the other security guard told me cigarettes are fine but weed isn't then this other security guard comes over tells us we need to leave because of a vape absolutely ridiculous take ur business other places and avoid wasting ur time here read more

They Told us we could come in right at 10 and we get there at 9:58 and they don't let us in bad customer service!!!

Awesome awesome awesome! The staff is so kind here, the ladies at the front desk are always super sweet, especially the blonde lady. and if you are able i highly recommend seeing Mia! She's always super sweet when i go in and i highly recommend asking for her! read more

The managers here have their heads stuck so far up their own a**es they can't tell up from down. I kid you not, I don't believe I've ever gotten a single order completely correct on pickups or delivery. Very snotty managers in person at one point one told me I should have driven illegally after smoking his product to come do a return and that was the only way it would have worked since it needed to be done the day of or some rule he made up on the spot. I believe his name was Austin. But regardless of the attitude and the constant need to Check your items and make sure they didnt give you a breeze pen instead of the "top shelf" ounce you ordered and paid for, they only give you about half of what you order anyways. The rest is stems and sticks. They already have their pinkies on the scales here while weighing but you're really going to give half stems sticks seeds and the rest smalls? It's a joke and shame on me for ever returning. Do yourself a favor and stay far away!!! Cloud, jars, bank of buds, literally anywhere but here. Any people you see leaving 5 star reviews are customers being coerced to do so with free product, and are inherently disingenuous. You've been warned! read more

PUFF UTICA - This is typical. This was an eighth of Oishii from their grower, wise guys farms. This is the product they stand by - Cannabis Dispensaries Near Me - Utica, Michigan

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I made an order for a large amount of Platinum Cartridges and upon arrival one of the carts had been leaking and was only half full. If I was in store I would have noticed but because It was a delivery i didn't until I was checking all my product out. Keep a better eye on what you put in customers bags... read more

PUFF UTICA - Leaking product - Cannabis Dispensaries Near Me - Utica, Michigan

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There are many dispensaries around nowadays but I still continue on with Puff for the warm friendly staff. The check in process is easy, the waiting room is large and the wait time is rather quick. I love trying new strains but mostly stick to sativa for the energy and they are more then happy to share the latest goodies and deals. Definitely a great place!! read more

Sativa gives me extreme anxiety now that I am a little older and it's a no go for me. I end up getting a hybrid looking for an indica for cheap. I was looking for a indica cartridge and ended up walking out with a hybrid and didn't know it till I got home was the problem. He said "yeah heavy indica" , was pretty upset about it actually, considering it said hybrid. It's not a new thing to me. I am almost 40, but I was pleasantly surprised when I looked up the strain and found out that it was a mostly Indica hybrid anyway when I researched it after I got home! Idon't know why they would package this product as a hybrid. I'm not going to say what product is because it's great and I don't want you to think any less of it. This is as an originally bad review but I got exactly what I wanted, but the companies making the products don't know what they're doing apparently. Ty puff, great dispensary/price. read more

I was searching for some low THC/High CBD gummies. Puff handles Medical and Recreational. My person was very helpful and knowledgeable. I found out that Monday's are Medical Day with an extra discount (lucky me). I was limited to the medical area, so I couldn't really see everything Puff has to offer. From what I could tell and smell, they have a lot of top quality items, a nice variety of all your needs. Give them a try. read more

They have most of the right product. Just not great deals. They are a higher priced dispensary for sure. Not great service either. Most of them don't even seem like they smoke, or listen to you when you ask them for something in particular. They always bring you some high priced, up sell trash. Not my favorite place. read more

Came in for a quick purchase and Alexis was so patient and very kind while helping me out! I was in and out!

Nah this is crazy. Been shopping with Puff for two years but I just picked up a disposable that was burnt in the first hit. I called them up and they said they'd exchange it out for a new one. I hand my burnt cart to the manager and he just pops it back in the brand new box he just exchanged mine with? Honestly wouldn't have bothered me as much until I hit the new disposable and that was burnt too! :/ Their products and their uh business tactics? are very disappointing. read more

Best dispo in the area can't beat these prices ,super friendly employees !!!!!!!!!!!!!!!!

Amazing staff. I've been to quite a few dispensaries but this one is super casual. Of course there are cops at the door and security but the cheerful and welcoming staff make you feel like they aren't even there. It was our first time and they offered all the people purchasing their own pre roll joint! Very great perk. They had great deals. $25 for 5 packs of 10mg each gummies and 4/$95 carts. Pretty much deals on literally everything. 100% recommend read more

I had great experience with the Bud tenders. Absolutely the best deals compared to my home state. Every time I come to Michigan 100% going to Puff!!! read more

They've got a decent selection, helpful staff and a nice location. My only complaint is curbside pickup is very hit or miss. I've had multiple times I needed to call more than once to pick up a curbside order. This leads to long wait times while you sit and watch others pull up, get their order in 10 minutes and leave. If they can get a better system in place (for example, HOD), it'd be my go-to place! read more

They sell pot! What review do you want? As long as I walk out with my purchase, I'm good. For crying g out loud, they work at a pot store, why wouldn't they be nice? read more

Everything could improve here from customer service to their product. 90% of the time I wonder if any of you know what cannabis is. It's like you guys sell high times weed smells good. Look good you get home after you spent fucking two to $300 on a garbage ass ounce and I would say this is probably 60% of the time. They are just like every other dispensary they got good shit but later on they keep getting garbage and more garbage and more garbage fucking weed taste like you're smoking leaves off a tree. read more

Organized product, insane selection, knowledgeable staff (and somehow, they're all very beautiful), top quality, competitive pricing. I love that every parking space is numbered for pick up! I've never come on a day that wasn't busy, but that's only because this is such a great establishment. The great thing is they are very organized, quick, and they take your time once you're viewing product. If I could snap my fingers and change one thing: it would be nicer at each servicing station to have a tiny bit more counter space to organize my product. It can feel a bit tight. I understand the challenge of such large crowds so I'm sure the owners have had to make a hard choice on how to layout all of the guests they serve here, but that's the only feedback I could ever have for this amazing dispensary. read more

Super timely, almost always have what I'm looking for in stock, & the staff here are always helpful :)

The employees are always so nice and welcoming. Puff you continue to provide the best deals AND customer service!

Good place but the girls sometimes are not helpful. If you a female wait for a guy to help because a girl act like they don't know nothing lol. A girl named Chloe helped me she was AWFUL!!! read more

i always have a good experience here the only complaint i would have is that they just changed their website and it is now awful and difficult to use!! i'm 20 and use my med card i had no issues placing an online order before but now even if i select med it will not let me place the order, also always says the "order que is running behind and to refresh" but it literally just doesn't work lol. idk why they fixed something that wasn't broken to begin with? but other than that it's decent read more

This was my first time at a dispensary in Michigan. Ive been to some in Colorado and Oregon and it was a bit unusual. But this store is just awesome. Friendly greeting as you walk in and get your ID checked, wait time to shop was very short even on a busy Saturday night, and the employees are so knowledgeable and patient. I had a lot of specific questions about the type of product I was looking for and our guy really took his time going over options and explaining things in depth to me which I appreciated. We will definitely be back. They have something for everyone. read more

My experience at Puff has been stellar. All credits go to Noura. She went above and beyond to help me with all my needs and showed me products I may have been interested in. I do have to say the couple products she suggested are now my new favorites. I have a lot of respect for employees who do not make you feel pressured into buying something. Kuddos to Puff & to Noura! I will be returning on the days she works just to see her! read more

Everytime I think I want to try a new dispo I always find my way back to puff- not only do I seem to find the best deals but I love how tentative their staff always is! And thanks to Megan I'll be back for the second time this week as she convinced me to come back and try the sauce! If you're new, ask for Megan despite her adorable smile she has me sold on those new disposables read more

I've been coming here since they opened and I am still obsessed. They have a great product selection and the staff are friendly and knowledgeable. read more

Kyle was very knowledgable, showed me all the buds I was looking for. This place is always my first choice in the area.

Good and bad depending on who you get. Always check your bag they do not put everything in it, because that are not paying attention or don't care. Parking lot small you could be boxed in by baby d drivers with their trucks. read more

I've never had a bad experience here, the security guards are attentive, bud tenders are highly knowledgeable and the receptionists would give me compliments! They're busy at all times but usually they get through the crowds quickly. Mia, Ella, and Ray are the bud tenders who help me out most often and they hook me up with deals every time they're great. I don't think I'll go anywhere else for my stash read more