Nicholas helped us and he was very knowledgeable on the products, personable, Fun and made our shopping experience very exciting. It was our first time, we will be back and shared with friends! great variety. Thanks ! read more

This place is the worse I have ordered delivery from here before never had an issue. I recently ordered online for delivery yesterday waited and waited never got a call and no delivery only to have to call myself and was told the app took the driver to another location which is crazy because my address is very clear and not hard to find I live in townhome fast forward to today the manger assured me I would be the first delivery this morning so I waited all morning no one called despite them saying their driver came and called! I have a door bell it was not ring no one called me I don't have a missed call or voice message saying hey we tried to deliver etc! I now see why this place has the worst customer reviews. I will never ever purchase from this place ever again! I am so glad there are other cannabis companies out there because this one is absolutely awful and the customer service is horrible!! Please think twice before purchasing from the Utica location!! If I could give zero stars I would! read more

NEVER AGAIN!!! The manager there is the biggest asshole, I am disabled and used their delivery service, I've been ripped off 2 times now!!! SCREW THAT, I'll take my money elsewhere!!! I guess business is so great, you don't give a shit about customer service!!! P.s. if you pay to take this down, I will rewrite it everyday, I'm disabled and ain't got shit to do! Sincerely GET FUCKED, Allen Kakoz It was Rob or whatever his bullshit name was! read more

great location and prices, low wait time, and I feel very welcomed there especially when Jordyn waits on me! She's so kind about my indecisiveness. it's a little more difficult to get out of the parking lot than into it though read more

Be careful and check your product in your receipt when arriving there to pick up your purchase. I've gotten home so many times only for them to have cheating me out of money or either a product or both I tried to call to rectify it and they treated me so poorly as a customer. I will never ever give them my business ever again. read more

Great products, prices, and staff. Having the option to order pick up is wonderful. Shop isn't over the top/in your face, it's comfortable and inviting. read more

By far the worst dispensary, I ordered a delivery to be delivered to me waited three hours, and I was supposedly The last person that he supposed to deliver to, he drove right past me didn't even attempt to stop or anything. Didn't even attempt to pull into my neighborhood while I was standing right there just For no reason, I guess he just got lazy or something cause it's the end of the night but wasted my time I called up there a couple times to even check up on it because it was taking so long just very unfortunate and when I called back to ask about it, they couldn't give me any answer or couldn't even re deliver out to me or anything just wasted three hours of my life so be careful if you deliver here. You might runInto some BS And wait three hours of your lifeAnd I'm a regular here. Not anymore there is. read more

Cloud Cannabis Utica Dispensary - Cannabis Dispensaries Near Me - Utica, Michigan

Just bought seven essentially unsmokeable "platinum" vape carts. They can physically be smoked.... But i wouldn't recommend it. It's horrrrid and makes me choke almost every time. Then, I got two oz, I specifically asked for "smokable shake" (just the cheaper stuff is what I said actually) this is completely unsmokeable. Again I'm just sitting here choking on trash. Won't be coming in. Won't be recommending. Puff is right there anyway. read more

Long story; Short? We didn't ever get our delivery last week! So, I finally got to spend time with my friend on a Sunday, when we're both off of work. It was a little after 5pm when we decided to order from the Utica store to have it delivered to our location. Originally, the website said it would be delivered from 7-8pm.. that was still a little late for me but not too bad, considering they usually take 3-5 hours! Meanwhile, after 8:40, I had my friend call on our order and they located it and said it should be delivered to us soon, because he had 2 deliveries before us! Okay, cool! good! Groovy! We waited another hour and it was starting to get dark! We decided to go stand on the street for him while I had my friend call the Utica store again! The same girl that answered the first time said, "I don't see an order for you!" And that's when I got on the phone... I started to say, "we never even received our delivery; how could we not still have an order?!"Then this girl "remembered" us after I said that my friend had just called and she said we 2 deliveries away from being delivered to." This this girl looked up the driver and said that he had already gone home for the night. You never got your delivery?" so she put a manager on the phone, who didn't give me much more information except that we could get $50 off of an order and some freebies. But not until tomorrow (Monday!! ) he said because now they were closed. My friend and I did get some pretty good freebies, but he said he didn't get $50 off. Let alone, he did not even receive a phone call that next day like promised... I had my friend call the Utica store after he got off of work after 4pm. REALLY bad customer service!! Everytime I walk up to the desk, I have hopes to talk to someone in that room, so that I can ask questions and view the inventory because their website only shows wax or "dabs" even if your looking for an infused flower! I was told, they do not update their website. I feel like they are all staring and judging me, and impatient! That is Until you finally get in front of a cash register in the sales room, which they rarely let me do! I like the buds, but I barely feel high anymore, and I still don't know how to get a vape that doesn't clog on me everytime... I don't drive. It's hard to get there. I will have to look into puff or somewhere else in the future. read more

I like this dispo more than puff in all honesty. The employees are friendly and the atmosphere is chill. I've ordered deliveries 2 or 3 times and it was an easy process. I did have to wait for 5 hours for one delivery but today I got my order in less than 2. If you're patient I believe the product quality is worth it. I noticed there are no test results on the packaging which is the reason for the 4 stars. I will continue to go to this dispo because I believe they have potential. read more

Cloud Cannabis Utica Dispensary - Gelato 41 - Diamond Tier - Cannabis Dispensaries Near Me - Utica, Michigan

Loved yareli's customer service. Not from the area but it's dope she looked out. It's not too many good bud tenders read more

Cloud Cannabis Utica Dispensary - Good - Cannabis Dispensaries Near Me - Utica, Michigan

awful, if you want a delivery never expected it to be on time these goofs messed up my order by "not giving my bag to the delivery driver" stupid excuse right wait it gets better I made the first order @5 so I wasn't able to make another order so they say you will be the first one for tomorrow here it is 2pm still no Order called more than 3 times just goofy excuses over and over waste of time read more

Cloud Cannabis Utica Dispensary - Been like this for 2 days after they messed up multiple times and I'm still waiting for them to get 1 order right is really that hard - Cannabis Dispensaries Near Me - Utica, Michigan

I'm saying though. Idk about this place, I don't think I'm gonna come here anymore. The way they do things not too smooth. I'm waiting for 1 1/8 when everybody in front of me has gotten their order already. I'm annoyed THIS AINT IT. It's only for us locals to get to, everything else is trash read more

See all

They have the absolute worst people working there they know zero about their products zero about anything. They could not answer a single question. I asked them all dispensaries know if a shipment is going to arrive that day. They won hundred percent get an ETA on when it should be there, but that's also an ETA but I couldn't get anybody in the entire store to let me know if the truck is arriving that day, I called back the next day. They would not let me know if it was arriving that day. every time I'VE HAD TO SHOP HERE Because it's the only dispensary within 100 miles that is getting the drop, and if it's usually a drop where not many dispensaries get it, it's usually very limited in the numbers that it comes in. Every time I have tried to get the product I have called every 10 minutes that day, knowing from the owner of the product that is dropping there he can track where the truck is and when it will be arriving, so when I hear from him that the truck will be there in less than 10 minutes. I call every 10 minutes until they tell me the truck has gotten there. I live less than five minutes away so as soon as I hear the truck is there before they even start unloading I am there waiting on the product then they try to tell me that people on the Internet already made a pick up request, which means they have to hold that product till end of day. The funny thing is I do the same thing and I'm in the store, the truck has not even been unloaded yet. I'm on my phone literally refreshing my search bar for the product. It never hit their website so they straight lied to me multiple times because I've done this three times so far, they let their staff take the product before it even gets put on the website. So on super limited drops were even they get 10 you will not see that product or be able to get your hands on it because their staff will take it first. I'm not sure if it's the owner, but it's a older gentleman there who will answer the phone most of the time and he will do his best to do everything he can for me. If he is the owner, he should not allow his employees to pick up a product Before the customers, especially if it's limited, and there are 10 or so employees working there, he allows them to take the product for themselves and not release it to the customers. What really gets me is they tell me that customers have made a pick up order while I'm sitting in the store while the truck is being unloaded like I mentioned earlier while refreshing the exact product that I'm searching for that never hits their website. So how can you make an order for something that never was put on their website in the first place because their employees take the product for themselves. I know this because I got so pissed one time that one of their employees said well I put #2 to the side for me. I can see that you're upset and I would like to make it right and she offered me one of her packs. I walked right out of the fucking store and I've not gone back since. when is Store is getting a drop they have an ETA on what time the truck will be there. They cannot however call the truck like the owner of the company whose product is on the truck and find out where the driver is and how close he is to the store and exactly what time he will be there. I understand this, but they won't even give me an ETA on what time they are told the truck is supposed to be there. It's an ETA so it's not gonna come at that exact time. It could come hours before or hours later, but will always get there that day. I deal with smaller dispensaries that I've asked some of the biggest growers in the game and some of the smallest to please send product to certain stores, because they live so far away from me that they usually just make drops within 50 miles of their area. Every other dispensary I deal with as soon as that product comes in they will call me personally and let me know it's there and they will even hold one for me or hold all of them for me if I would want them to. I don't believe that's right so what I do is I go on their website and I make a pick up order so that I know that product is locked in for me, or if somebody comes in trying to buy it first, because they got there as it just arrived and got put on the shelves, but was not put on the website right away because most dispensaries only update their website once or twice a day. So 99% of the time when they get their new products in their website is not updated immediately, so what they will do knowing that I want the product and I will never take all of what they get even if they only get two jars of the 14 grams of flower or the 7g of flower. I would only take one even though I want both very badly. I'm not greedy but Cloud has hands-down the worst customer service out of any dispensary I've dealt with and I drive sometimes two and three hours to dispensaries to pick up products, so 99% of the dispensaries in my area and I'm not talking about just read more

I visited quite a while ago and received the worst customer service I've received in any store. I visited again recently, looking for a universal vape pipe. The bartender showed me the type of pipe but would not let me hold it or read the packaging so I could not tell if it was universal or not. I felt as though I was being treated as a bank robber instead of a customer with a question. Twice is enough. This is the most convenient store for me to visit but I will never return. read more

Never coming here again. Was just told I have to wait outside in the cold and when I got fed up waiting and walked away another girl who walked up was immediately let in. Professional. Update - my husband went the next day and they tried charging him almost twice the price advertised on Weedmaps. Now they've lost two customers. read more

Staff is so friendly and helpful. I found them very helpful in regard to recommending product for my particular heath issues.

here with Jason at cloud cannabis and he's the best. So informative and helpful and sweet to talk to. Come get hooked up here.

Tami is awesome! Best prices in town! Great staff always lots of flower options compared to other places

Cloud cannabis is absolutely fantastic. I have been buying from this dispensary for a very long time now, and I only had great experiences here. I had a cartridge that I purchased last week and it stopped working and brought it into the store. Typically they have a very strict return policy but I spoke to DYLAN. He took care of me and hooked me up and made my day so much better. Thank you for exchanging the product to Dylan . You are the best. read more

By far the best dispensary I've been to since I've moved to MI, super cool staff, very helpful, you can just walk inside and ask about what they have in stock and what deals they have if you don't feel like looking at the website, not sure why all these random people left so many bad reviews this place is awesome read more

This was my first visit to Cloud and from the moment I walked in the ladies at the front desk greeted me right away. The women got me back to a bud tender immediately. The first gentleman that helped me found out my needs and what I was looking for because I honestly wasn't quite sure what I wanted to buy. He educated me on the differences between Vape and actual flowers. All in all it was a very pleasant visit. read more

Cloud is the worst place to order from online especially if you get it delivered. I live literally maybe 2 minutes down the same road that cloud is located on. Every time I order from there it takes hours before it arrives. So today I placed my order online before the store even opened. At around noon I called them. They told me that there was two people ahead of me and that they should arrive within the next 2 hours. 2 hours passed and I called them back where I was told that there were now 4 people ahead of me and that the driver was in Chesterfield and that my delivery would be here soon. How is it that I live so close to the store, I ordered before the store opened and yet my delivery still isn't here? This happens every time. It's not like we are ordering something that takes long to prepare. There's no reason that people should have to wait hours to get their delivery, especially when they live literally right down the road. I wouldn't recommend this place at all. read more

I really enjoy this location. Any mishap has been corrected promptly. Most of the employees are typically upbeat and welcoming. You normally don't have much of a wait time either, as there are plenty of registers to keep customers moving efficiently. The store has come a long way in these past couple years. So if its been awhile, try coming again. read more

Dan was so helpful it was like my second time here and he showed me all the deals for pre rolls and hooked me up with some really good deals!! and he even gave me some free pre rolls for me and my friend for our first time!! very welcoming environment and everyone was so pleasant, thank you so much Dan!! Would recommend to anyone looking for great weed and great people! read more

Was there to buy some indica gummies. Girl told me that is what I was buying. Got home and they weren't indica. This place seems to be a mess. They never have what I would like and they seem rude and unorganized. Find another merchant. read more

If I could give this place less than one star, I would. Customer service is everything and I did not have a good experience at all. & for that reason I will not return to this location, especially when there are so many other options out there!! read more

Garbage, you place orders for delivery and wait and wait to end up not ever getting a delivery. After being told the delivery is out and on its way. I can see one time.. maybe two times. But this shit is like a regular thing where delivery is a no show. Fuck the customer, not like we're the reason your in business. read more

I put a delivery in and it's been 3 hours. Now they are not answering the phone. TERRIBLE consumer service which is pretty hard to do at a dispensary because everyone is usually happy there when leaving. read more

Checked in with my girlfriend and they told me I couldnt eat with ice cream and then they checked me in later and put us behind in the line. then bud tender #14 on 7-12-2023 gets angry at me for leaving a 3 star review, sorry buddy didn't really give good service either. read more

When Nikole was there awesome now after spending way to much there per week never ever again.I have severe PTSD just indica strains mostly they help.Well I asked the girl if she recommended anything better.She suggested a statin I asked THREE times it's indica correct ? Yes sir it is ,nope straight sativa. There system is HORRIBLE you'll spend good hr there easy going inside.Go to puff down road.You'll be in out 20 mins even when busy. read more

Very rude to customers and then don't care about how they talk or how you feel and this place is terrible I couldn't even get my weed I order a hour ago smh read more

This was my first time going inside the cloud cannabis store. The wait time was minimal maybe around five minutes with four or five people ahead of me things moved quickly which I liked. Once inside I was teamed up with a bud tender who was very helpful and friendly. Tanesha was very patient with me and helping me make selections easier. She told me about specials they had going and her service from my first in store visit is why I'll definitely be coming back to Cloud Cannabis! read more

Look at this! I'm so so disappointed . This was the first and probably last time visiting Cloud. Not only were they rude in there, but they didn't honor the advertised price of 79$, ended up paying 110$, which would have been fine had I not got home and found out I paid for a 20.1 gram OUNCE and the rest of the bag was 8 grams of leaf trim and stems! I got ripped off plain and simple. this is supposed to be a professional dispensary? read more

See all

I thought this would've been a great dispensary. But they just opened . And I couldn't have been more disappointed. There is no use to pre ordering if you're just going to make customers wait 30+ minutes for a singular item when other people are getting their orders as soon as they get there. It's annoying and very much a time waster. I will not ever be returning here because the service was horrible, and it is not a good ran company because it is all disorganized. Just keep making the drive out to Cookies or House of Dank. It'll literally save you time, literally. And that says something. read more

These guys need to seriously get their act together. They totally underestimated the market and the demand for their products. Their online ordering and curbside service and parking lot are a complete disaster. Everyday there are cars lined up on Van Dyke causing all kinds of traffic problems. I placed an order online and when I arrived to pick it up I was told to grab a parking spot. I waited there for 15 minutes and finally I grabbed somebody and asked if I can get my order the attendant told me that he can't bring my order because I'm in a parking spot. I told the young man this is where I was told to park to pick up my order and he said "sir you can go inside or I can bring over a manager, it's up to you." So I left. read more

It's a dispensary with good stuff. Their pickup setup is a joke. They act like they are carrying bags of bricks by only serving 2 cars at a time. Always only one person running lot. If you have an hour to kill go ahead stop here if not head elsewhere! It's not rocket science take money give stuff on to the next. read more

Major quality control issues here. The line is a disaster, if there are over 4 cars in the lot, u might be waiting in the middle of the road. Alongside that, these people determine whats recreational/not. For example, HOD had their claw carts 3 for $100 and its medicinal. This interesting little bullshit dispo charges u $60 a piece for those, no deals. Ive went to 5-10 different dispensaries this summer, this one by far has the most boo boos, slow service and shitty prices. Go to a dispensary on 8 mile, any of then is better than this place. Even if youre driving an extra 30 min, go to 8 mile. read more

F this place if I were you. . I placed an order at 430om, they said delivery would be about 90 minutes (1.5 hrs). I called back at 930pm, 5 hours later!!! These assholes said they were not able to get it out tonight. 5 hours later!!!! These fucks didn't call or text to let me know. Fuck this place seriously for any delivery. read more

Cloud Cannabis Utica Dispensary - Absolutely completely crap. Thumbs way down. - Cannabis Dispensaries Near Me - Utica, Michigan

Usually have some pretty good deals, have had some moments in the past where I wasn't put into the line registry and waited extra time I shouldn't have. Besides that all the budtenders are nice and just want to help. I like going here more than puff just due to the abundance of deals that they have that are normally better and actually what people want which is the opposite of puff read more