Food was not as good, as people say it is. Barely has any flavor, Costumer service awesome ! Nicer in the morning but evening looks a little dirty but other than that the ambiance is really nice. Bring your grandma/grandpa here for retirement anniversary or so food was giving elementary school food .. OVERRATED ! read more

I like the food. İt was pretty good. Service was slow but the server was really efforts too much. She was nice and tried her best. İt was busy. We took the bar table,,. My avakado and beet salad was pretty yummy. read more

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I have a hand full of great reviews to write but I'm shocked I don't have a review for this location since arguably Cheesecake Factory used to be one of my favorite USA food chains to eat at. My visit was the worst experience of my entire life so yeah, let me write this real quick. I've been here before with no issues. Last night on a mission for Thanksgiving items I needed, I was in the area. Cheesecake is in Arundel Mills, so yes, let's stop. I hit the bar area order my Chicken Madeira and wait a good 15 minutes. It wasn't a long wait and when the food came out I dived in only to realize the chicken was tough so I grabbed my butter knife to cut it and low and behold I see raw chicken, the whole chicken was raw! I'm not sure how any chef did not notice this. The bartender quickly called the manager who said she would tell the chef but she never came back. Yup, this was off putting and you better believe I won't be back to this location and honestly my favorite dish was suddenly victimized because I'll never be able to look at that dish the same! Super GROSS! Ratings are low for reason! When I asked for the check yup, they charged me for my drink even though they failed miserably. Service was good and bless the bartenders heart but she smelled so bad, like an onion. I was holding my breath when she would come over, super sweet pretty younger girl but someone needs to tell her to wash her clothes or put on deodorant. Ooooooooh! I hated that I had to speak with her longer than a minute because of her body odor. But I had to complain about this and I don't complain, EVER! But this was unacceptable. Ambiance - Typical of casual dining restaurant. Pass on this! Should have read my Yelpies reviews! read more

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No Happy Hour at this Casino location. The food just was not good. It honestly tasted like hospital food. No seasoning, heavy and unfulfilling. I used to love Cheesecake Factory but they are getting worse and worse every time I go. But this location in particular is always horrific. I decided to give it another shot but I unfortunately regret going. The service is always subpar. The bartender sat and gossiped at the other end of the bar 90% of my visit I could barely get a refill. read more

A very great lunch visit here with my mom and sister! I wish I would remember the name of our server. He was full of so much personality. He had like shorter locs and a lil Baltimore accent lol He was very very helpful and patient as my mom took 100 years to order. The food was hot and fresh! The lunch portions are perfect. The gumbo has a little spice to it. I recommend the orange chicken! I also got coffee that had a few of the grinds on the bottom. I'm not a fan of that but still good coffee. read more

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Great service and delicious food. The Baja Bowl was exceptional with just the right amount of spice to balance all the flavors. The cheesecake was scrumptious! read more

Wide variety of food for all diets. Located inside the Live Casino. Upscale look inside. I would avoid sitting by the glass wall if you don't want to see the casino. The food was high quality and delicious. The prices are a bit expensive, with most entrees being over $20. The service was great, our waiter was super attentive and accommodating read more

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I love the decor at this location. You can't beat the scenery at the casino. I love the complimentary bread, calamari, cocktails and orange chicken. Then of course you have to pick from a wide selection of the best cheesecake to end the night with dessert. Grab an espresso martini and cappuccino to end your night. Enjoy! read more

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Came here for a quick dinner. The one thing about Cheesecake Factory is that they have an extensive menu and you have to decide what you want out of the countless options! The ambiance was chill and quiet, as it was a weekday, which is the perfect time to come to avoid the huge weekend crowds. We opted for apps and got the spring rolls and chicken quesadilla. Our server was pleasant and took our food order quickly. Our server brought out that brown bread and let me tell you, it arrived warm and was good with that melted butter! The food arrived hot and fresh. The spring rolls were crispy and not greasy. The chicken quesadilla was good and not greasy as well. I washed my food down with a margarita, which was prepared well. My friend had a mocktail, with mango in it (I forgot the name). I tried it and it was really good! All in all Cheesecake Factory is a sure bet for a variety of food cravings that they probably have you covered for. read more

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This use to be one of my favorite restaurants until today's experience. It was busy but not that busy to brush off a customer with a concern. My concern was the roaches running around my plate like the Indy 500. I even took a video as proof. I tried to get manager's attention but she was busy helping staff. I just got my food to go and paid my tab. Never again. read more

The portion is so less if you order the same item. I got the chicken katsu bowl last time and it was alot of food. So this time I got 3 of them and it look like they made one order and split it into 3 small containers instead of there bowl containers. Dont order take out here read more

We came here for my birthday lunch we ordered a round of appetizers. we had the Egg Roll Sampler,Cauliflower,Spinach Dip and Crab Balls. Everything was good except for the spinach dip it tasted like it was watered down so we sent that back and got the Fire Roasted Corn Ribs they were delicious. The atmosphere was nice,our waiter Shariff was nice very attentive he came back kept checking on us and he was very patient. This experience was better than the last one. read more

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Horrible service. Ordered my food online at 6:59 pm and my order was supposed to be ready at 7:32 pm. Food didn't come out till 8:11 pm. Do better.. read more

Stopped by to get some signature desserts for family members. Management can do a better job of managing the bakery vs. the restaurant service. it took about 35 minutes to pick up three slices (2 tiramisu, 1 Oreo cheesecake). While waiting, the refrigerator door was left open for at least 25 minutes (maybe this was on purpose?), and the display countertop had a mess all over that no one wiped down. The cakes in the display were not arranged adequately with their correct names because everything was just moved around haphazardly. read more

The Cheesecake Factory - Desserts Near Me - Hanover, Maryland

Good food, but long wait even with a reservation. We were meeting friends and I was able to make a 7:30 reservation. They wanted me to add one more for a total of 5. The app doesn't allow you to do that without rescheduling and then it gives you a much later time. Bad app design, but nothing the restaurant can do about that as it is up to corporate. So I called the restaurant and the staff member told me there was nothing they could do and we could just show up and likely not have a problem. Shockingly, upon arrival for our reservation, we were told it would be another 30-40 minutes beyond the reservation time. Ok, so we waited. Eboni our server was excellent and handled all of our needs. We ordered quickly and our food was up fairly fast. Two members of the party got the Bronzini from the skinnylicious menu. Another got a burger from the skinnylicious menu and I got the fried chicken bowl. It was good, filling and I enjoyed it. We all got dessert, but my friend is gluten free and they only have two types of cheesecake that are gluten free, one being Godiva cheesecake, which is one of my favorites. So we shared a piece and it was definitely filling and big enough for the two of us. All in all, the food was good, reasonable and filling. I love the Cheesecake Factory because the menu is so big and it has something for everyone. read more

Save your Hard Earned Money : I know it's The Cheesecake Factory, but the location near Arundel Mills has really lost its zest. The bathrooms were outdated and not clean. The décor looked stained, and the lighting felt unusually dark -- even for a Cheesecake Factory. The food was okay, and our server was nice, but she was clearly too busy to check in. We even had to get up and ask for our check. Unfortunately, the female manager we interacted with was rude and brisk, which didn't help the experience. Save your money and try David's nearby inside the casino instead. read more

I was seated and left waiting while guests who came in after me at the tables right in front of and behind me were helped immediately. A few servers even came by, but none of them stopped to acknowledge me. I was ignored. This wasn't just bad service. It felt discriminatory. Being overlooked while others were taken care of made me feel singled out because of my race, and that's unacceptable. Everyone deserves to be acknowledged and treated equally. I hope the restaurant addresses this behavior because no customer should ever walk away feeling invisible or disrespected. read more

I stopped in for cheesecake. My order was taken quickly, and I received it within five minutes of my order despite being a very busy evening. This order was placed at the to go counter. Service was fast and friendly. read more

Our server, Ash, was great! She was very attentive :) However, the food was just okay and took a realty long time to come out.

I made a takeout order yesterday and after getting home we had dinner. The Korean fried chicken meal was TOTALLY inedible. The chicken was so hard and dry we could not even swallow it. It was not only dry on the outside but on the inside also. It had zero flavoring and everything was bland. It is sad that a full meal at Cheesecake Factory would have minimal ingredients. There were only about 4 pieces of mushrooms and minimal cucumbers. There were no other vegetables!!!! Even the three miniscule avocado slices were not green but a brownish color, definitely NOT fresh. The kimchi was flavorful and that was it!!! We also ordered chicken tenders, and they were how we always get them at Cheesecake Factory, bland but edible. They too were a little more dry than usual. I always add my own spices to them anyhow be it salt and pepper if I'm dining in or my own spice blend for takeout. I have eaten at Cheesecake Factory for 20 plus years and have never been this disappointed thus the need to write this negative review. I guess Cheesecake Factory won't be our go to place for family dinners and celebrations anymore! Extremely disappointed........ Extremely! read more

Total joke. Ordered $170 in food and was sorely disappointed with every single thing ordered. $10 Mexican corn = half a corn cob cut into strips. Piss off you joke of a resteraunt. This was once that place to go. Now it's just another customer r-p-ng pothole of disappointment. Avoid at all costs. read more

The server was great she was kind. We were a large table of 8, we all thought the food was alright. The burger was given good reviews the bfast potatoes were given good reviews. I love my beet and avocado salad. read more

The Cheesecake Factory - Our waitress was kind enough to help us celebrate the graduate - Desserts Near Me - Hanover, Maryland

The ambiance of this restaurant is always nice, especially since it's right next to the casino, but the food is mediocre. Certain appetizers will give you hope for what's to come during the entree portion. But then the entrees lack flavor and seasonings so you are just left with disappointment. During this experience we ordered drinks from the bar and we had to send them back several times because they just tasted horrible. Then my mom order a drink that had passion fruit in It, for the bar manager to come over and tell us that It doesn't have that flavor in It; so my mom had to show her what It says on the menu. Smh. This experience was just a mess, but our server did a decent job, especially since she was new. She was patient with us and did not show any facial expressions towards our needy questions/demands. Thank goodness there cheesecakes maintain the same flavor, because that is all I will be coming back for. read more

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If my experience is an example of the average experience....Don't ever, ever, ever come here! Let me tell you what happened. We arrived right in time for our 8:30 reservation. I was accompanied by my daughters, my god daughter and my childhood best friend. She'd just came into town and we were visiting the CCF to celebrate my daughter's 18th birthday. Check in for reservation was easy and simple. Here's where it went wrong... got seated. Had to ask for bread. Got bread. Had to wait another 10 mins for drinks. (Needed clean glasses. Smh). Finally got drinks, entree orders were in prior to requesting bread. We're waiting. And, waiting. Server comes back, apologizes for food taking so long. Another 10 mins goes by. My guests and I agree to cancel order and just order desserts. (Still want to have some semblance of a birthday celebration.) Mind you, an hour has passed by this time. Dessert orders are in. All cheesecakes. 15 minutes later, we still don't have the cheesecake. My guests and I decide to leave. I tell our waitress (who was very pleasant by the way) she tells her manager. I hear the conversation. Manager's response.... "I'm sorry." Yep. That's it. That was all he had to say. I'm shocked. Convinced this must be the standard. The guests decide to pick up cheesecake as we leave as a to go order. As a final kick in the ssa, they are denied the order because "they just closed". Here's the kicker, we had an 8:30 reservation. The restaurant closes at 10 pm. So we were ina restaurant for an hour an a half and only had drinks and bread! I know you're wondering, "why didn't you leave sooner?" It's because it was already late, and we didn't want to start over at another restaurant and we really wanted the dine in experience to celebrate my daughter. This experience was awful in every sense of the word. read more

I'm really glad I trusted my gut and didn't go based off the reviews for the Cheesecake Factory location. It was great! We went about 5:00ish NYE and only had to wait about 10 min. Our waiter was attentive although busy. The restaurant had the ambiance of most CF's .... Dimly lit. It is attached to the LIVE! Hotel & Casino so there is a bit more stimulation if you are seated in the area overlooking the casino, which we were. It did give us fun people watching while we waited. Typical wait for the CF. We had Sweet Corn Tamale Cakes (no avocado), Louisiana Chicken Pasta (I never deviate from getting this ), Chicken Carbonara, Kids Alfredo and cheesecake to go: vanilla bean, Adam's peanut butter cup fudge ripple and Oreo. It was absolutely up to the standard we are used to from Cheesecake Factory. Would come back without a doubt. read more

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Let's get one thing straight - this isn't a foodie destination. I've been to The Cheesecake Factory a total of four times. But when you're in the suburbs, you understand the assignment. This restaurant is attached to the casino but the entrance is separate. It was so busy because there was a show at The Hall. I give it 4 stars bc our waitress was MAGICAL despite how slammed the place was. The service was phenomenal. Food is a three at best. Now The Cheesecake Factory is known for their brown bread and it used to be so much better than it was this time around. It was a bit dry. What's shocking is the 1/2 cup of butter the bring to the table! We read from a blog the ahi tuna poke nachos were a must order and it was lovely. The presentation was horrendous even for a chain restaurant and there wasn't enough fish but what's not to love about fried wontons and marinated tuna and creamy avocado? Their martini with blue cheese olives were decent. It's a fun nostalgic meal in the suburbs but you're not getting anything amazing to talk about for days. read more

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Oooh, how I wish I could give the rating just based on the food. The food is always amazing! The portions are huge and it was HOT! However, the service is sooo slow. We sat at the bar and the poor bartender was swamped. The dirty cups just piled up around her. We got a manager because we wanted our check and a to go box, we even explicitly said "she is super busy," in hopes the manager would simply get the box for us. BUT she flagged down the bartender. We told her never-mind because we weren't trying to seem like she wasn't doing her job. She made some comment about the bartender needing to know....like she knows, but as a manager, you could help?? We had to get the male manager when ordering cheesecake. They filled tons of orders, but never called names, just sat in the boxes on the counter (at least 20 min). I feel bad for the workers, it is so poorly managed and there is no guidance. The managers just walked between who knows where and the hostess's desk. read more

The Cheesecake Factory - Crispy Pineapple Chicken and Shrimp - Desserts Near Me - Hanover, Maryland

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It always blows me away how cheesecake can be so good at so many things. I love the huge menu . Every steak Ive had here has been tender tasty and good size . Last time we had Jambalaya it is was really good too . read more

Our waiter was great, courteous, and kind. I will note they had a waiter there when asked if they had high chairs instead of boosters, his response was at first he did not know then to say they don't carry those type of materials which was an off response...."materials." Like we were in a furniture warehouse -- weird. We had to call a manger to come and provide a proper response and who was knowledgeable. A high chair then was brought over for my toddler who clearly needed a high chair in the first place. Also, the host who took us in was patient with us as we were not comfortable with first seating and requested to be moved and it was quickly done. The newby needs further training. read more

I am totally disappointed the food . It's obvious the cook don't care about quality and taste. Don't know what they're doing. Don't care and are not trained. I've been dinning at the cheesecake factory since they opened up 20+ years I could always depend on their stability and consistency. After sitting for at least 10 minutes at 2:00 on a Sat. during a very quiet afternoon no staff was looking around to see if any customers needed anything. Everyone seemed oblivious. My salad was overdressed so wet. I needed to add lettuce to it. Then when I did that, it was still too wet. They offered to take it off my bill, but then they charge me for another one to go. That was a misunderstanding. I didn't want another one to go. I ordered chicken tenders and french fries to go, and they were full of breading & old dried out chicken. It seems as though they need to change their oil . It seems as though they need to hire cooks that like to cook! Also, they gave me sweet potato fries that I did not order. My waiter did the best they could to accommodate me which I greatly appreciated and they did their best to handle the situation so I wouldn't have to deal with one of their managers. After getting home and opening up the food that I had to pay for again was just as terrible as it was in the restaurant . I called the following day and spoke to a manager named Sherry, who was of no help. She could really care less about my situation. After hanging up with her, I got home and ended up throwing it in the trash. I left her a message. She never returned my call. Nice customer service. I call that no customer service. read more

We were seated promptly in the bar area around 8:30pm. The server took our orders fairly soon after. Good so far. $4.95 for a soft drink, outrageous. My soup arrived luke warm, sent it back. We then were served our entrees. I chose the factory nachos with chicken. Tasteless, greasy and overall underwhelming. My wife ordered the famous chicken madiera with mashed potatoes, $25.95. Overall ok, but this dish is much better elsewhere at a lower price point. Why do I come back here? Why is this place still in business? It is truly one of life's mysteries. read more

The Cheesecake Factory service in general has really gone down hill. They served me a meatloaf that I wouldn't serve my dog. The wife's meal was cold and lack taste. WE WILL MOT BE COMING HERE AGAIN THREE STRIKES AND YOUR OUT!!! read more

The Cheesecake Factory - Meat loaf - Desserts Near Me - Hanover, Maryland

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Food was cold. Service from my particular waitress I had no issues. She was very apologetic. No hot/fresh bread and at this point I'm finished eating what I wanted on my plate. Bread came when I was about to order dessert. I can't make this up. read more

The Cheesecake Factory - Chicken Madeira - Desserts Near Me - Hanover, Maryland

Parts of my order were missing. I ordered a ribeye steak and it was the smallest ribeye I have ever seen. It looked like an end cut with too much connective tissue. Very chewy. The waiter also did not even bother to pay attention to what and how I ordered. Forgot my kids drink for 10 minutes after we got ours. They for sure are going downhill and will not be back again. read more

We waited over 40 minutes just to get bread on our table for a party of 4. The waitress took forever, and I had to go get the manager from the front just for us to even be able to get our food. It took so long that we had to take it to-go. The drinks were weak, the food was mediocre, and the service was the worst I've ever had. Would never go back. The place was empty, so it seems like everybody else had already learned their lesson here. read more

First time every coming to the Cheesecake Factory. It was a wonderful experience for a chain restaurant. We came here for my daughter's birthday per her request. The hostess was very nice and was easy able to accommodate 8 people within 10 minutes of our arrival. The restaurant was very nice and had a very friendly atmosphere plus comfortable seating. The service was a little slow but I don't mind I want my hot and tasty when I receive it. The food was good we all ordered different entrées and tried each other nothing was bad the drinks were good also. I will come back for happy hour and lunch. read more

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9:50 PM waited 20 minutes to get a table, then another 15 minutes before we left. No one came to take our drink order. Most tables were still full of dirty plates. So typical of the quality or servers. We left with out eating and vowed to never return. I have eaten here before, the food is substandard but what chain restaurants it not just ok when it comes to food. Prices are a bit high but it does not matter if you never get to place a food order. Wish I could leave negative stars... read more

I will always be that girl who goes to the Cheesecake Factory. Came here last night before going to the casino and I ordered a whiskey smash, strawberry cheesecake and the egg roll sampler. The drink was great and by sitting at the bar we had great service and were well tended to by the staff. read more

The Cheesecake Factory - Eggroll Sampler The Tex Mex egg roll was the best - Desserts Near Me - Hanover, Maryland

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Idk whose idea it was to put WHOLE pieces of garlic all throughout a flatbread pizza but I'm here to tell you right now...you're a dumb*ss. Literal worst thing I've ever tasted. Ruined a perfectly good pizza read more

I'm not one that will go out of my way to go to The Cheesecake Factory. But when you are out with friends in an unfamiliar area you go where they take you. Service was amazing when we got here. We were a bit of a large party, but they were able to seat us right away. Our server was top notch as well, even though when she came in that night she wasn't supposed to be waiting tables. You could tell she was a bit flustered when she approached our table, but she handled it well. She even told us she wasn't prepared for that when she got there to the point that she didn't have a pen to start her shift. Even with our large group and our server unprepared to do the job that night, things went smoothly. Our orders were taken and we were left to chat amongst ourselves. Before long our food started to show up. Everything looked amazing and we all started to dig into our dishes. As you can see I got the Four Cheese Pasta. Described on the menu as penne pasta with mozzarella, ricotta, Romano, and Parmesan cheeses. In marinara sauce with fresh basil. It sounded so good and fresh compared to what I was eating during the week. First few bites of this dish were amazing. Then I started to get twigs in my mouth. Twigs, from what I am assuming was from the seasonings in the sauce, since basil is a leaf. The first time I could overlook it as not all twigs are visible when you make a sauce. But the second and third time turned me off to the dish. I was finished with it at that point. Of course I wanted a piece of cheesecake while I was here. However, I did not eat it right then. I saved it for my breakfast in the morning. For that I went with the Reese's Peanut Butter Chocolate Cake Cheesecake. I have to say that is quite possibly the best way to start you day by having that for your breakfast. read more

The Cheesecake Factory - Four Cheese Pasta** - Desserts Near Me - Hanover, Maryland