Complaint Regarding Bartender Conduct - Denver International Airport, Terminal C Centurion Lounge Dear American Express Lounge Management Team, I am writing to formally report an incident that occurred at the American Express Business Lounge in Denver International Airport, Terminal C, on December 23rd, at approximately 12:00 PM (local time). During my visit, the bartender Pedro repeatedly demanded tips for complimentary beverages that are already included in the standard lounge service. He refused to serve me until I paid him $5, and only after that did he provide the drink. When I politely asked for a drink for my spouse, he insisted that she must be physically present, despite the fact that this has never been a requirement in other Centurion Lounges. His communication was rude, unprofessional, and unfriendly. This behavior was not only directed at me -- I witnessed him treating several guests before me in the same inappropriate manner. This created a hostile and uncomfortable environment for customers who expect the level of service American Express is known for. Additionally, when I requested the bartender's information from the lounge manager on duty, the manager refused to provide any details or assistance, which was disappointing and inconsistent with the standard of customer care typically associated with Centurion Lounges. I would also like to note that this particular lounge appeared significantly understocked in food and beverage offerings compared with other American Express lounges we have visited across the country. The overall experience was far below the expected Centurion Lounge quality. read more

The food was disappointing overall. The salmon was dry, the chicken lacked flavor, and the pasta sauce tasted cheap and unappetizing. Even the drink was unpleasant with a terrible balance of alcohol . I couldn't finish it because it was that bad. read more

The Centurion Lounge - Airport Lounges Near Me - Denver, Colorado

Upon arrival, there was a line formed at the base of the escalator in the C concourse, with a staff member letting a number of individuals up at a time to control the line upstairs. Waited approx ~7 minutes before got sent up to check in, only another 3 minutes or so wait upstairs. The agents/front desk associates are really efficient, when people have all the required documents and whatever out and ready. It's individuals with questions about this or that or trying to talk their way into getting guests in for free that contribute to the extended interactions, from what I was able to overhear while in line. Lounge was really packed upon entry, but cleared up by ~30% within the hour. Fortunately, with the normal ebb and flow, tables opened up and was able to snag one fairly quickly. The staff here that help to clear tables are so incredibly friendly and courteous, always with a beautiful smile on their faces. The bartenders, although also nice, seem .... Very much overworked, though they'll still make an effort to make good conversation with the guests. They are very good about enforcing the one drink-per-guest AT A TIME rule + you need to show ID. Overheard people next to me who had JUST arrived, with one of the guys saying the bartender having denied him a drink, thinking he had already been served just moments before - weird, but none of my business I guess. Food is always solid. Fresh & hot (unless it's not supposed to be hot) food is run out whenever the food gets low. Electronic water dispenser with cold/hot/sparkling has always been functional and seem to be well maintained/cleaned. There's also always some large plastic dispenser of fruit infused cold water that's available. Clean glasses are provided - haven't seen a situation in which they run out of these before. Good cocktail/spirits/wine/beer selections. Bathrooms aren't nearly as big/cannot accommodate nearly as many people as I would hope, based on the number of patrons in the lounge. I will say, my one ask for improvement would be for the depth of the hand washing sinks to be increased, or for the faucet to be raised in height. The distance between the bottom of the faucet and where the sink is ... is approx. one fist's worth or less. Hand is always hitting either the faucet of the sink, which isn't the most sanitary, however, recognize I am just nitpicking at this point. L'occitane products in the restroom. Baby changing station available. There are drip coffee dispensers right at the exit, for guests to grab as they head out if they would like. Great lounge, I personally prefer the LAS location, but very grateful this is here at DEN. read more

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No more complementary +2 guest unless you spend $75k annually. Good bye Amex hello Cap1.

Nothing better than an Amex lounge! Located above the C gates - not super convenient unless you're flying southwest but if you're like me you make it work. Lots of space, kind of an odd layout but I didn't mind it. The food seemed to be above average than most of the Amex lounges which was a positive, I really enjoyed the bar space as well. Lots of places to sit with plugs as usual and the service was great. read more

This was my first time at an airport lounge. I should have jumped on the lounge access years ago as the cost of the annual fee to me is well-worth it. Showed up early afternoon on a Monday. The airport did not seem very busy but apparently everyone and their mom is at the Centurion Lounge. Not sure if this is the case elsewhere but it was very busy the day I stopped by. There was limited seating, I saw 2 tables open and a few lounge chairs open. Both bars were seated full. Glad to see various electrical outlets sprinkled throughout the space. Had a few diet cokes and a beer before grabbing some items off of the hot food bar. The was a mini cucumber finger sandwich with goat cheese, penne pasta with an orzo/beef dish, cheese cake, pastry, fruit and soups/salad. The hot bar was well stocked considering how many people were there. The service was great and the lounge was clean. I wished there were more seating available but that can't be helped with the space. The coffee/tea stations provided great hydration with water/sparkling water, hot water for tea and various milk based espresso drinks. Clean restrooms. Def worth the annual fee to have lounge access as typically I'd spend $50 - 100 per airport stop with meals/drinks - not to mention other benefits that comes with the access. Need to come with a little more patience as if it's this busy Monday mid-afternoon, I can't imagine how busy it'll get over the weekends. :) Lovely lounge AMEX. read more

The Centurion Lounge - Having a beer by the water station - Airport Lounges Near Me - Denver, Colorado

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The Centurion Lounge offers a spacious and relaxing retreat, complete with complimentary food and drinks that exceeded my expectations. The availability of showers to freshen up adds a thoughtful touch, contributing to its well-deserved four-star rating. read more

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As an airport lounge goer- this one is nice, however does not compare to some of the other centurion lounges I have been to. I appreciate the bar options (x2), buffet area, hot food section, and several different seating areas or drink stations. The wait to get in to the lounge is extensive leading down the escalators- roughly 30 people behind me. The concourse is rather busy, however, I always Try to take advantage of the lounge when I do have time. I love that Amex offers these and provides a nice place of respite. Overall the staff were wonderful and very helpful. read more

The Centurion Lounge - Entrance area - Airport Lounges Near Me - Denver, Colorado

It's always a mixed bag and some are great. Do as much as I travel here I wish this one was better. Filled to the gill usually and on my most recent trip I entered at 9:30 but got to the bar at 9:31 - no drinks. Why close the bar when the lounge is open? read more

Always a very nice experience. Lots of great space in this lounge with several areas set up where you can work and take business calls! We happen to be there when the omelette bar was open and it was absolutely delicious! There were several women and men there servicing the tables and they were all very attentive and lovely! read more

The Centurion Lounge - Airport Lounges Near Me - Denver, Colorado

First time coming, and the process to check in was easy and the employees are very nice. This lounge is super nice and huge. The person who checked us in was incredibly kind and told us all the perks the lounge had to offer. It has two different bars (one specific for beer), a pool table and a kid/family room. Plenty of seating and time to enjoy the food and rinks. They had actually a very good breakfast selection. I had the biscuits and gravy as well as their over night oats which was yummy. They have a coffee machine and there wasn't a huge crowd, so it was nice to get the food/drink and relax! Definitely recommend checking out! read more

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Long long queues to get in . Only make the trip to this lounge from other terminal if you have at-least one hour or more. Check-in to the lounge was about 15 mins and another 10-15 mins to get a place to sit . Large number of chairs do not have electrical outlets to charge your devices. Few of their secluded work desks had no electrical outlets , how am I supposed to work without plugging in my laptop ? Coffee machine seemed to drip excess water making cappuccinos like water down drip coffees. Food was very average and very limited. Staff was doing the best they could but overcrowded lounges can only get you some service. May be its time to look at capital one and chase ! read more

The Centurion Lounge - There was a queue below the escalator too - Airport Lounges Near Me - Denver, Colorado

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Total BS: transiting DEN at 1800 on a Saturday, and the lounge is capacity controlled with a 30-45 minute wait. After paying $695 per year for the Amex Plat, cardholders deserve better. Can't comment on the club ambiance, food or drink because the lounge was inaccessible. Not acceptable!! Do yourself a favor: take the train to concourse A and go to the CapOne Lounge. No wait, great snacks, full bar and friendly staff. read more

The Centurion Lounge - Lame text message indicating I was finally blessed to enter the inner sanctum. - Airport Lounges Near Me - Denver, Colorado

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I was flying out first thing in the morning and got here soon after they opened, so it wasn't busy at all. They were just putting food out, so the fruits and yogurt was fresh and a nice way to start the day. The lounge's floorplan is interesting as it wraps around an opening from the 3rd level to the terminal below with two bars. Checking in was easy and quick too. Overall, a decent club. read more

AMEX member free, guest $50. Asked to see buffet first but we were not allowed to, so we paid and in we walked, hopeful. After all, it IS AMEX, I mean, how bad can it be? The first thing that hits you once you leave the reception area and enter is the over-powering sour smell. Oh no. The place was packed, dismal buffet food over-salted, plain Jane; simply horrible. The good: free drinks, great iced tea. Tables/chairs packed together, people almost touching; SO uncomfortable. No view outside, very few windows. Claustrophobic and again, carpets/something so stinky. Why so much carpet where people are carting their plates & drinks back & forth? Would not go back. Ever. The worst lounge we have ever experienced. read more

I live in Denver and had my first chance to visit the Centurion Lounge (always fly out of terminal B) so it's not easy to get here for me. The space is nice, large in comparison to a lot of other Centurion lounges I've been too. I got there as they were moving to lunch from breakfast so the breakfast food was meh, probably on it's way out. Service was great, everyone who worked there was nice. Note, no feet on the furniture. There was some going around to everyone with their feet on seats. read more

The Centurion Lounge by Amex is always a pleasant stop when at the Denver Airport. I have been there during both breakfast and dinner hours and have not been disappointed. It has always been clean and tidy with exceptionally friendly service. The food has always been fresh well presented and delicious (not the typical continental breakfast). I highly recommend! read more

It's a good spot to hang out while waiting for a plane, especially when most people have departed. If it's busy it can be really hard to find a place to sit. There's a cool craft beer room and random snacks scattered around. On my most recent visit, the bar line was long and slow and the main food was subpar. read more

Where do I start? After you get off the tram there's no signs that tells you where the lounge is, so have fun looking for it. Then once we finally found the lounge, there's like a million people at the escalator entrance waiting, there was a 30 min to 1 hour wait. I don't understand why Amex is allowing Delta passengers use this lounge, don't they know the Amex lounges are already severely overcrowded and its own members denied entry? Literally, W......T........F? When there's over 15 members waiting outside on a weekday mid afternoon, and Delta passengers are allowed in, what's the point of offering this service to members? SMH read more

This was my first visit to an airport lounge. I have to say, it is a nicer option than visiting a restaurant or grab and go. The Centurion Lounge is located in the Southwest terminal at gate 46. There are escalators in the middle of the concourse. The lounge is pretty large as it expands the full width of the concourse. There is a bar at one end, the buffet and food on one side then seating all around. The seats are spacious and more comfortable than chairs at the gate. We didn't get anything from the bar, however we thought we would get a bite to eat from the buffet. We were there during breakfast. There was quite a nice selection of options. Oatmeal, yogurt, fruit, biscuits, croissants, sausage gravy, scrambled eggs, hash browns, kielbasa, muffins and pastries. After making a plate of eggs, sausage and hashbrowns, my first thought was the food could be hotter. The food was more on the warm side than hot. The eggs were probably powdered eggs. I did enjoy both the kielbasa and hash browns. I had a blueberry muffin that was packed with blueberries. For those of you that have seen Casino, whenever I have a blueberry muffin, it reminds me of that scene from Casino. There are also several beverage options. Orange juice, tea, coffee, etc. Overall a much nicer option to pass the time between flights or before a flight. read more

The Centurion Lounge - My breakfast - Airport Lounges Near Me - Denver, Colorado

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Young AMEX holders -- beware of blatant ageism. I've visited this lounge many times with my parents and always had a great experience. This time, I brought a group of friends (myself the primary) to enjoy the lounge before our flight -- and we were treated incredibly poorly. We arrived at 8:30 PM to grab a quick drink and bite before our 9:40 flight. There were seven of us, and yes -- we split up to different bars to avoid crowding one area. I personally followed the rules and waited the required 15 minutes between drinks. I had two dirty martinis in one hour. Before the bar even closed, I was told I was "cut off" because management had "seen us going between bars." No one was drunk. No one was disruptive. The only thing that set us apart? Our age. If this lounge is this concerned with tracking drink limits, they should give every guest a scannable card to fairly monitor timing. Singling us out based on appearance is unacceptable. The bartender -- rude, sipping his coffee like he was above it all (looked like David Cross, if you know, you know) -- treated me like I didn't belong there. I've never felt so disrespected in a lounge setting. Disappointed isn't even the word. If this is how AMEX treats younger guests, it might be time to reconsider the card altogether. read more

The best lounge I have experience so far for American Express platinum card. Good for traveling every week. read more

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This was my first time in this lounge and I was pleased with the many gluten free items they had! It's located in concourse C by gate C46, up the escalator. It's one of the bigger Centurions I've been to, but even so we had a 30 min wait to get in. Once we gained admittance, the place was not at all to capacity with tons of seating available, so not sure what the wait was all about. I really liked the rectangular design with the windows letting you see through to the other side. The bar at the far end was large with lots of easy access and I loved the multiple stations for the buffet which effectively reduced lines. We happened to be there during a meal change (go us) and got to enjoy both breakfast (which included gf waaaaafffllles!) and lunch. I had several options for each meal making it a stark difference to the Seattle location that recently told me they "no longer cater" to dietary restrictions of their clients. We had a bit of an issue with the bar but did enjoy the drinks. We were at a table right next to the bar and trying to limit getting up and moving around due to covid restrictions. I took both our ID's up and ordered drinks no problem (my husband was easily visible for ID check since we were seated by the bar). Later my husband did the same and the bartender (different person) refused to give him both drinks telling him he had to walk one drink at a time to the table. Seemed unnecessary given their request for people to limit moving around. Other than that irritation and the long wait to get in, this is a great new addition to DEN. read more

The Centurion Lounge - Large bar - Airport Lounges Near Me - Denver, Colorado

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The lounge Is extremely crowded, there are long lines and food was beyond terrible. Avoid and find somewhere else to eat and relax.

I'm shocked about all the negative reviews. This lounge is brand new and very clean. I also found it quite spacious and nicely decorated. Check in was a breeze and the breakfast buffet was excellent. Can't wait to come back. 5 Stars from me for sure! Enjoy. read more

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I really enjoyed this new lounge! It was full when I got there but they had a well-organized waitlist system. I only waited about 10 minutes before getting a text saying they were ready for me. I expected the lounge to be crazy packed like I've experienced at a couple other centurion lounges but they kept it comfortable, there was plenty of space and seating. Tons of food options at this one! And two bars. Plus showers. It didn't appear so from the outside, but inside it felt quite spacious. Excited to come back through. read more

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This is my least favorite lounge for Amex. The staff always seem over worked and a little rude. It is also always packed compared to other airports. I don't usually complain about these lounges but I have been 6 times and every experience is just bad. read more

The Centurion Lounge - Just the bar. A mess and busy. - Airport Lounges Near Me - Denver, Colorado

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The hot food is cooked cold and limited choices. I have visited lounges in third world countries that far exceeds this. I have been a member since 2012 and it has gotten worse. It's over crowded the charge outlets are dirty and don't work. The furniture-worn. The best part of the lounge is the bathrooms at least they are clean. Don't waste read more

The Centurion Lounge - Air Stuffy and carpet needs deep cleaning!! Poor !! - Airport Lounges Near Me - Denver, Colorado

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First time at the DIA location and thought the lounge was the typical Centurion lounge vibes, food, drinks, full bar and some comfortable seating. Great place to relax and grab a bite before your flight. I took away 1 stars because the lounge is extremely crowded, you'll find a place to sit but not without circling around to scope the entire place out for a spot. Snacks were all over the place, not all in a general serving area. Which would not be much of a problem if snacks were consistently the same in each area, but you'll find different snacks in different areas. The layout is also a racetrack, reminded me too much of an office :) overall, a good lounge to hide in before you board. read more

The Centurion Lounge - Airport Lounges Near Me - Denver, Colorado

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My boyfriend just got an Amex and we had to make a trip to the lounge on our short layover. We only had about 45 minutes there so tried to get some food in before checking out the place (also because they were going to be taking out the food soon). Really really good options on there. There was a glazed pork, corn polenta, sausage and chicken pasta, egg salad focaccia ( This one took me by surprise) And of course the salad. That pork was really perfectly cooked and I found it hard to stop. The charred outsides were perfect! I took a simple salad with balsamic vinaigrette and even that was amazing. I wish I had taken some more of that salad to go with the pork. It was a good amount of shaved parmesan on there too and it all went really well. I also really loved that egg salad focaccia. Egg salad tasted so good by itself and went perfectly with the focaccia too. Really creative here! The dessert options were also exquisite. And Almond Cookie Bar, Peach Shortcake and Banoffee Tart. I didn't try any of them but my boyfriend just loved them. I tasted some of the base for the shortcake and it was so soft! I bet it went really well with those Peaches and the Cream on top. The Banoffee Tart also looked amazing! So pretty as well. We only got quick glimpse of the entire space before leaving but it was so good! Plenty of seating. And office workspace area, board games, a pool table if I remember right. Two fancy bars, a lot of cozy spots.. all very sleek and cozy! I can't wait to go back for longer! read more

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Great food. Nice and quiet. Definitely a great perk with the Amex card. Free to bring a guest too!

It's lovely, if you have enough time to get in. I fly southwest a lot, so I'm always in the C terminal, which makes this lounge is super convenient. The food and drinks are exceptional. The space itself is beautiful, with great seating, a pool table, and wonderful views of the airplanes coming and going. However, the wait times feel quite long this year in particular. Even with 30-60 min to kill each visit, and checking in via the app early (not sure if that really does anything), I make it past the line ~40% of the time. When it comes to the service - the bar and food service staff and wonderful!! The front desk staff probably deal with a lot... The lounge closes at 10 but seems to have a "soft close" at 9/9:30. I went there a little before 9:30 and the bar was closed, showers closed, just leftover deserts out. read more

Since the check in counter to this lounge is located on the top of the escalator, there was a person at the base of the escalator kind of gate keeping. She was pretty grouchy and when a person walked up with a question, she directed her answer to him at us at the front of the line. Turns out what she said was totally incorrect though. She mentioned that once you get to the counter, there was a 30 minute waitlist that you have to go through before entering the lounge. But when we actually reached the check in counter, we were able to go right into the lounge. Busy lounge but it is pretty spacious and we had no problems finding a table for 2. The buffet was one of the better ones I've encountered and I actually enjoyed the food here. There was also a little snack bar with baggies for you to fill up and take so that was a nice little perk. read more

Located at C gate. Told us the wait would be about 45+ minutes but it ended up being about 20 mins. It was pretty packed when we got inside. They had food, two bars, and showers. It was a nice and clean. Come early especially on busy travel days like Sunday. read more

The Centurion Lounge - Airport Lounges Near Me - Denver, Colorado

The Centurion Lounge is not as exclusive as it once was, though with their new guest rules, it is less crowded... though as a family man that does make it harder traveling with the little ones. Their entry policy aside, this location is great for me personally, since I prefer to travel on Southwest for domestic flights, and it is located in the heart of the SW terminal (C Gates). The check-in went very quickly, and with less crowds inside, I was able to find a table fairly quickly. However, someone did leave their drinks and the waitstaff did not get a chance to clear it off (and they never did while I was there ~45min). The food was quite delicious, and I was able to fill up on a full lunch. The bar well stocked and the bar tender kept things moving very quickly. Of all the Centurion Lounges I've been too, this one fell right on ok. The terminal location is great, but the limited waitstaff to clear the table was a bit off putting for something that's supposed to feel more exclusive/luxurious. But, I cannot complain with having a semi-private space to relax, enjoy free food and drinks. read more

The Centurion Lounge - Potato soup - Airport Lounges Near Me - Denver, Colorado

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The best! I love the lounge when I have time the only challenges it's typically pretty hard to get into the times that I'm passing through so a lot of times I do not get in because line is so long a couple times when I do get in when it's busy it is pretty jampacked but when I do get in service is great everything is good and I'm grateful for it read more

We didn't get to enjoy the full benefits of this lounge because they stop serving a la carte menu at 7pm! I am surprised they close at 8pm given how so many people pass through Denver airport! Front receptionists were okay. Not exactly welcoming. Maybe because we looked like bums after skiing all day. Although we could not order real food off their menu, we were able to get some appetizers from their buffet section. I normally don't enjoy eating salad, but I found myself grabbing seconds! Their appetizers were delicious and I wish I got to taste their real food. The lady who was refilling/cleaning the buffet area was friendly. She asked if I wanted to take some cookies togo since she was clearing everything off of the buffet area. I just wish I got to relax at this lounge rather than rush to get some food in my stomach. Next time perhaps! read more

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Go up the escalators for access to the lounge - then you can sit upstairs in the windows and look down on the common folk while sipping your shot of beet immunity juice. Platinum card holders no longer get the +1 guest access (unless you spend $75K in a year on your card??) - it now comes with a $50 charge which is not worth it. It does not seem that these lounges are getting any less crowded though. This one was pretty nice and the freshly made omelettes / frittatas hit the spot. I liked the layout of this lounge with areas for the business traveler and areas for the families that need to spread out. read more

I think the coolest flying experience I've ever had was when I got called upon to provide medical care to someone who had fainted in the middle of a Southwest flight. The vast majority of the time though, my flights suck. Today was no different. After sustaining a weekend of self-induced ass kicking from repeatedly falling on my snowboard at Vail, I was physically checked-out by the time I hit Denver International. TSA looked less like an organized line and more like a flood of refugees waiting at border patrol, desperate to escape some unknown threat like war or famine or the impending zombie apocalypse. After waiting in the TSA pre-check line for 45 minutes and still not making it to the front, I think the bald guy in front me summarized it perfectly; "Today's a shit show." Yes. Yes it was. It's moments like these where an airport lounge can turn a crappy experience into a slightly less crappy experience. For the last year or so, I've flown with Delta and hopped between their lounges, leaving with mostly good impressions. But I heard fables from friends that AMEX lounges were the cream of the crop, the premier elite. If I went, would an AMEX lounge butler dressed like the Monopoly man greet me with a platter of hors d'oeuvres on my first visit? I'm not sure; the imagination runs wild when you're waiting in line for 45 minutes. Getting there, however, is easier said than done. From my prior experience, it can be geographically difficult to hit AMEX lounges if you're on a domestic flight as they're often secluded within international terminals. This Denver location is great, however, because you can use the in-airport shuttle to ferry between the 3 different terminals at Denver without having to go through TSA again. The AMEX lounge is all the way in the back at terminal C (same terminal as Southwest). Unfortunately when I arrived there was a small line of other folks waiting to get in. I imagine Denver is a large hub for connecting flights throughout the US, so expect higher volume at this lounge. Just flash them your card and you're in, although you no longer get free access for up to 2 guests (it's $50 now). You take a set of escalators to get to the second floor, where the lounge is located. The lounge is arranged like an outside square, with the middle surrounded by windows that look down into the actual terminal. If the front desk is at the top of the square, then to your immediate left is where you'll find food and seating. To your right will be the bathrooms/showers and more seating, and at the bottom of the square is where the bar is located. The food offerings for breakfast that morning were slightly better than what I would normally get with Delta. Notably they had some chef-inspired pastries and a really good chocolate oatmeal served in its own baby cup. However, the bathrooms were a little dated and in general, it's just not a big lounge. I didn't have to fight for any seating, but it did feel tight. I did enjoy they had a coffee stand at the exit so you could take some Joe to-go on your flight, although you do have to request for a to-go cup in advance at the bar. I was flying Delta that day, so I don't know if I would go out of my way to hit this AMEX lounge again, although it would be a different story if I were flying Southwest. BTW, there were no AMEX lounge butlers when I went. Myth debunked. Enjoy, and don't be late for your flight! read more

The Centurion Lounge - Airport Lounges Near Me - Denver, Colorado

We went soon after they opened. Getting in the lounge was fine and we were able to get a small table. Our issue was the bar. My husband went to get me a glass of sparkling wine and a beer for himself. They would only give him 1 drink. I went back to get him a beer and was served. A little while later he tried to get a soda and they gave him a hard time. We're flying out of DCA on Tuesday and we'll see if it is the same or we'll head to the AA lounge. read more