I saw Thrillz Atlanta advertised on social media and was genuinely excited to bring my son there…read morefor his birthday with some of our family and friends. Unfortunately, after our experience, I feel like there are several operational and safety issues that need to be addressed. About a week before our visit, I started seeing posts on social media showing extremely long lines. I initially considered booking a birthday party, but since I didn't have 10 kids, I felt like paying for a full party package would be a waste of money. Instead, a few days before our visit, I went online and made a prepaid reservation for 12:00 p.m, including spectator passes. We arrived around 11:40 a.m., which was 20 minutes before our reservation. Despite having a reservation, we did not make it to the check-in counter until approximately 12:35 p.m. What really bothered me was that when we finally checked in, our time was started based on our original 12:00 reservation time. We had paid for 120 minutes, yet through no fault of our own, we had already lost a significant portion of that time standing in their check-in line. I felt cheated out of something I had already paid for. I do want to make it clear that the employee who checked us in was nice, efficient, and patient with everyone. I had absolutely no complaint about her. In fact, throughout our visit, most of the employees we encountered were pleasant. My issue is with the overall operation, organization, and setup of the facility. The parking situation was the first indication of the problems. The parking lot does not appear large enough to accommodate the number of people this facility attracts, especially when other functions are taking place in the area. It was extremely congested just trying to get into the parking lot. The reservation system also did not make sense to me. According to the website, a reservation was required, yet when we arrived there were two lines--one for reservations and another for walk-ins. Even the reservation line was extremely long. If customers have prepaid reservations for specific times, there should be a more efficient process to get those customers checked in so they are not losing time they have already paid for. The stickers were another issue. The stickers placed on us came off extremely easily. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. The raffle-style tickets being used for laser tag also need to be reconsidered. Those tickets are flimsy, easy to lose, and are the same type of tickets that can easily be purchased online. How are children expected to keep up with a small paper ticket while they are jumping, playing, going down slides, and getting on rides? We were also given cards that were supposed to be stamped for each ride. However, the facility was so busy and the staff appeared so overwhelmed that our cards were not stamped most of the time. If the card is being used to control or track ride access, there needs to be a better system and enough employees to consistently enforce it. One situation in particular really bothered me. I was standing in line with the children in my group waiting for a ride when a staff member brought two people to the front and allowed them to go ahead of everyone who had been waiting. One of the children with me was even asked to get off because the seat was needed for someone else on the Grave Digger ride. When I asked what was going on, I was told they had paid for a party and had "paid a lot of money." I responded that I had spent a lot of money too. My group consisted of 8 adults, 7 children, and 2 babies under the age of 2, and by that point I had spent well over $1,000 on this birthday outing. I ultimately had my group get off the ride because I wanted them to be able to ride together. That made the situation even more disorganized because the employee then had to get my people back off, allow several other people in line to ride, and then put my group back on so they could ride together. It held everything up unnecessarily. he food and dining area were another issue. The food line seemed to be going in every direction, and there was no organized waiting area. After ordering, it took approximately 25 minutes to receive our food. At one point, the register system went down, so employees had to begin emailing receipts. People were everywhere in the dining area, and the entire setup felt chaotic and overcrowded.

This place is great! Our first time here, my grandkids loved it. We had amazing encounters with all…read moreemployees accept for ONE. The Hispanic male at the food court was rude, but we didn't let it stop us from having a blast. The guys and girls who monitor the kids were incredible, interacting and playing with, every group of kids. Worth the money 100% I would absolutely recommend!

Better version of Chuck E Cheese…read more The best part of the trip to Xtreme Play was the strapped in aerial obstacle course. Geared towards the younger crowd, adults can partake in the play which was pretty cool. There was enough excitement from the various obstacles to provide a thrill, old and young alike. This was definitely the highlight of the entertainment center. Safety wasn't an issue and there was enough supervision even with the additional risks. There are many arcade games but 1/3 of the games seemed to be out of order for my trip. Not sure if that is because of the package my group paid for. Honestly most of the games were stale. The bumper cars were of the kiddie variety and used levers for movement instead of a steering wheel so it was a little less bump which takes away some of the fun. The overall drive space was smaller so the bumps were more like nudges. The scary 3D movie experience also didn't provide the thrill I was expecting. The aroma of buttery popcorn is very prevalent everywhere in the center, so much so that I swear it's on purpose to make you buy popcorn. The pizza was not impressive but I suppose standard for the course. During my visit the wait for the concession lines were really long. The floors were well cleaned and maintained which is a nice change from the normal food stained floors of most kiddie entertainment centers.

This is the perfect place for kids! So many activities and games to play! We got the Level Up…read morepackage, which is 3 hours of unlimited attractions and $50 in credits for arcade games for $60. Considering the fact that 3 hours of unlimited attractions is $43 on its own, the Level Up package is a deal! Plus, I don't have to limit my kids' activities so everyone is happy. My boys loved the Dark Ride, which is an interactive ride with shooting elements, and the bumper cars. There was also a ropes course, rock wall, ninja warrior course, and a ballocity play area. The only bummer was that the mini bowling was out of order, and I know my sons would have loved that.

Great staff and great experience for my son and his friends for his birthday...Highly recommend for…read morea great family adventure A++

Great place-One Rude Staff Member Booked a party here for…read moremy son. Overall experience was fun. My only issue was with the female staff member and her tone and delivery when speaking to a child in my party. She followed said child around and aggressively yelled STRIKE 1.....STRIKE 2.... we did not get 3 because at that point the child felt bullied and took the vest off and did not finish the game. Her Tone and delivery from the start was very aggressive and rude. The rules are posted on the wall and prior to the game you are told to read them. May I suggest the staff read the rules prior to the start of every game. My issue is not that a rule was broken, I think the child crawled on the floor. I agree with the the rules. Especially in a place like this, you have to be safe. My issue was with her tone and her delivery. I also felt like the child was targeted by how she only followed him around. Again I no issue with the rules!!!! My issue was with her tone.

Went here last night with my family and we had such a fun time! The bowling was great and kept…read moreeveryone entertained, and they also have an arcade that works for all ages, so there's something for everyone to enjoy. My husband tried the go-karts and had an absolute blast -- they give you 12 laps, which is the perfect amount of time to really get into it without feeling rushed. The food was decent, more like bar food, but it hit the spot while we were hanging out. The service was excellent -- everyone we dealt with was friendly and helpful. Overall, it's a great place for a family night out or just some fun with friends. We'll definitely be going back!

The indoor go karts are definitely worth a visit. Unfortunately the arcade leaves a LOT to be…read moredesired. The prizes in the claw machines are off horrible quality. The amount of tickets you earn is abysmal... meaning prizes you can get at the end of your trip are even worse. The food and drinks at the bar were good however. So, that's a bonus. But, I'd say only go here for Karts and maybe the obstacle courses. Stick to a better arcade like Round1.

Place is amazing for kids of any age. Staff is also very accommodating Leo left ticketing…read more to help me out in the refreshments area, as he saw i was heading in that direction. Place is great will be having my our kids next bday party here.

Went here for a birthday party. This place has something for everyone. Wouldn't suggest it for kids…read morewith sensory and light sensitivity. They had a small toddler section that was nice for my kiddo to go to. They had obstacle course section, various trampolines, and a crash pad area. They had a small little parkcore section and a sensory swing section.

Rolling Video Games of New England has done a few events for me over the years; miniature golf,…read morelaser tag and most recently their free roam virtual reality. They are always very pleasant to work with, always on time, and their staff is very energetic and fun. I cannot recommend them enough.

We had an amazing experience with Rolling Video Games! The first time I booked them was for laser…read moretag at my home for a graduation party. It was a huge hit with everyone - kids and adults! The equipment was clean, well maintained, and the staff were incredibly engaging. After the great experience, I also arranged for them through my job for two community events for children and families. We chose the Rolling Video Games Foam Machine. Both times, the foam party was a huge success. The kids absolutely loved it, and it quickly became the highlight of the day, created a fun and memorable atmosphere for all! Rolling Video Games of New England is professional, easy to work with, and consistently deliver a fun experience!

Came here for a birthday party. Has a variety of attractions like arcade machines, battle bots,…read morelaser tag, etc. The place is not huge, but seems to be a good place to host birthday parties. There were 2-3 parties happening at the same time when we were there. My son had a good time overall.

Twins had an amazing time at their party. Staff was very nice and helpful. Kids left sweaty and…read moretired

Hands down: The best laser tag in the state!!! All ye lords and ladies, commence the joust and…read morebattle the dragon at Knight's Quest in East Hartford! This hidden gem is inside one of the coolest entertainment spots at the Hall of Fame Silver Lanes. It's a massive indoor arena decked out like a black light castle. Equipped with a giant glowing dragon, everyone had a total blast when we went. Conveniently located inside a massive, recently renovated bowling alley with a huge arcade, full bar, pool tables, darts, and a cafe that serves hot food, your family will love coming to spend a day playing. Perfect for rainy days!

I visited on Sunday Feb 14, 2021. Plenty of signage and…read moreparking. Outside is a little drab but the weather was as well. The inside was as one would expect for a bowling establishment. The lanes were well kept and the boards are equipped with nice technology. The shoes were as one would expect. Pricing was a little on the high side, but I am not from that area so it may be conducive. Service was good, the clerks were available and appeared to want to help. One informed me of a weekend league that sounded like it would fit my lifestyle and be a lot if fun. Regarding COVID they assigned every other lane and provided hand sanitizer and had masks, for a fee. This is on the "do it again" list.

I would recommend this as a birthday party or a fun get together for kids. My son just had this for…read morehis 7th birthday party at our house in CT. The owner Andrew explained everything perfectly. And, the staff that came to my house were polite, fun with the kids and hard workers. One of the best birthday parties I have done yet!!!

We have used this laser tag company two years in a row for my son's 9th and 10th birthdays. It's SO…read moremuch fun and very unique from any party you'll have. The first year they came it was cold and rainy. But that didn't put a damper on any of the fun. Just light up a fire pit, serve some hot chocolate and let them go crazy. This year it was beautiful and sunny -- just as much fun. They seamlessly manage the laser tag fun from start to finish. They also provide dog tags and bracelets so you don't have to go overboard on the party favors. If you have a large or medium sized yard, it's an easy way to celebrate and keep everyone outside! I would highly recommend this to anyone.

This is a Pretty Cool laser tag arena. They Also have arcade games and indoor bumper cars too…read more Staff was friendly and accommodating prices were reasonable too. Fun little activity to participate in!

Popped in out of curiosity one evening, and it turned into over an hour or two of nonstop of fun…read more The highlights for us were the bumper cars laser tag and ski ball. Debbie was the perfect host and the other employees were helpful and professional. Check out the immersive VR experience too!!