I have been taking my dog here for 12 1/2 out of her soon to be 13 years of life. She was recently…read morein on Monday for a vertigo episode and prescribed trazadone. Later that day she started hacking, they said nothing to worry about, I call back to say it's white foam, message was to be passed, no response before close. Days continue of hacking and no sleep. (Wasnt happening before the visit). I continued to call Tuesday, Wednesday, and Today (Thursday). To be told someone was supposed to call me, they were also supposed to call on a scheduled follow up on Weds but that never came. I have been worried if she was allergic or something was going on from days of panting. What I was told after the 10th call was that she will need to come in for an x-ray.. REALLY?! An X-ray. That couldn't have been communicated days before as I sit around helpless. All these calls are me reaching out to them and 0 calls in return Very upsetting. I've decided to spread my experience on my local FB group (I heart emoji PLX), where I have 3,300 + local members and this experience has already stopped one from scheduling an appointment.

Where do I begin, I truly cannot sing their praises enough. Everyone in the office has been…read moreamazing, I know I'm omitting names and I'm sorry but Kait, Liv, and Sam have been angels. Dr Faulkner has truly taken care of all of our babies and most recently our old girl who had a bout of cancer. They're so accommodating and kind and helpful taking the time to address any concerns and help our baby in any way they can. So grateful we were able to find such a great veterinarian and clinic staff. Even just cute little extras to make us smile and feel more at ease with the entire process. We are so grateful for them!

Our very sick puppy was treated & diagnosed as an inpatient for three nights for almost $8,000…read more They are excellent veterinary experts & they treat animals with love. Sadly our 7 year old Maltese puppy is living on borrowed time. We are going back again to see an internist for more advice and hopefully a miracle.

I'm puzzled by how many people who left low ratings don't seem to understand this is an EMERGENCY…read morevet facility. The staff triages ALL incoming pet patients, and the worst cases get seen 1st - as it should be! I took my dog there for a torn-off toenail early afternoon on a Saturday (10/3/26). I knew we weren't a priority case and would probably be waiting a few hours to be seen. We checked in and waited for a vet tech to come talk to us. After the vet tech took our info., we made ourselves comfortable. While we waited, there were vending machines with snacks, free coffee and cold water. The facility was clean and didn't smell like animals were the main clients. They even had a TV playing the Ohio State/Iowa game. Staff was professional but also kind with every member coming over to greet me and my dog, Izzy, as we waited. I watched as other families and dogs/cats came in and were rushed past us to receive critical care. I was so relieved we weren't them but said a little prayer each time for those families and fur babies. It took us 3 hours to be seen but the doctor was kind and knowledgeable and said she was working to get us out of there ASAP. We left with Izzy's foot neatly and securely bandaged, the meds. we needed and the hated 'cone of shame'. Gotta say, one of the best visits to a doggie emergency room ever and I've been to a few in the Akron area in my tiime. Thank You MedVet Akron for taking great care of my Izzy and for your care and professionalism under extremely stressful circumstances.

Was a customer for years. They were purchased by a corporation out of Philly and they went down…read morehill every way possible. Rates skyrocketed amd services plummeted. Stay away

we have spent over $1000 dollars in one week for our animal we needed medication for our puppy…read moreafter got diarrhea from their vaccinations. We paid for in advance to pick it up we made it back to vet but unfortunately 2 minutes late they were not in their car had just locked the door and and would not go back into the building to give us the medication. We already paid for my husband was reasonably upset & they called the police to call my husband to tell my husband and that we were no longer allowed on their property or in their business and yet they have still not given me my money back for the medication that they didn't even care if our dog needed it or not because it was two minutes outside hours

Under new name Gentle Vet is the best place to take your pet for checkup or if you having problems…read morewith four legged friend. My three dogs getting very good care.

Finally found a vet WE love !!! I won't be taking my babies ANYWHERE else from now on. From the…read moredesk & phone person to the technicians & even the vet herself they have done a phenomenal job. VERY AFFORDABLE as well! They were very personable, patient & GENTLE with my Rottweiler chef! Very very pleased and excited to have found this place.

amazing place, great people I have been taking ferals and…read morestray cats here for 12 years I do the TNR in my area and have reduced the reproducing cat population to 0 other than my regular cats

Not good they did things to my cats that it didn't need done now my cat tails has a big wound and…read morekeeps bleeding ..I don't recommend them to anyone.

This is a wonderful, compassionate veterinary clinic that has provided great care to our pets for…read moremany years. It's not just the routine healthcare we appreciate, but it's the difficult issues where we've found comfort in knowing proper, loving care has been administered. Our dog, Jax, was been coming here for years for routine checkups and immunizations, but when it was discovered he had cancer in one of his dew claws, we were grateful that the cancer was skillfully removed with great care. Jax recovered fully. Then when Scout, one of our elderly cats, was so ill that he couldn't go on, the staff made him and us comfortable as we said goodbye to him. Their empathy and final care was so appreciated. And now, Steve, our Turkish Van of 13 years, has become ill and has been seen by both Dr. Ryan Gates and Dr. Eric Allie. I am so grateful to how kind, gentle and patient they were with him on both visits. Both vets were also patient with me, as I had so many questions for them, and they provided answers to everything. My wife and I deeply appreciate this clinic and staff for all they have done for our beloved pets.

I have been taking my pets to Cuyahoga Falls Veterinary Clinic for the past 24 years. I had two…read morecats who are no longer here, who received the best of care mainly from the dad, Dr Gates who retired some years ago. I eventually acquired two yappy Yorkie-Poos who have been patients there for the past 14-15 years. They have received such loving care from the doctors and staff, the best advice whenever they are sick, and my two "yappers" are never afraid when they arrive and while being examined. They love their doctors! I wouldn't take my babies anywhere else.

I've entrusted this staff for the past 5 yrs. with my sweet Wheaton Terrior. The medical expertise…read morehas always been without a doubt the best! The staff is friendly and treat my dog with the utmost care. These doctor's get it right no matter if it's a yearly check, or illness.

Awful if you love your pet don't go here...very negligent...had to put my pet down ..they are more…read moreinterested in the money

My pup had to have a growth removed this morning, she's 10 and has never had surgery before…read moreThey were 100% respectful, prompt and explained everything Not to mention very reasonable in pricing ! They are now Bella's new vet And BTW surgery went great

I have taken every animal I have had over the years to this veterinary clinic, & my pets have had…read morethe very best care! I took in my 9 yo German Shepard today for her annual exam. Dr. Barnes and her vet tech were gentle & thorough. They even cut her nails since I struggle with that task. The price of care and medication is amazingly reasonable! I appreciate this practice so much!

Dr. Bailey is smart, and knows her stuff. I am happy that they have someone who knows and cares…read moreabout my ferrets. It is an added bonus that they accept my pet credit card : "care credit". Going to the vet sucks but they have always, treated me like they know this is stressful and emotional for me and my pet. I respect that they try to puts us at ease, with a smart approach and good bedside manner.

10/9/24 Very unhappy, the older doctor refused to euthanize my daughter's sick older cat, today…read more The cat has small amounts of diarrhea about 20 times a day & there is blood in it. She also vomits at least once a day & there is blood in it also. The cat doesn't feel good & is only 5 lbs. The doctor said to change the brands of food & cat litter, & my daughter has already done that. $75 for nothing. We will go elsewhere, never ever here again.