I visited The Boardwalk area at long last. The last time I was in Waterloo, I was driving back home…read moreand noticed all these box stores. I knew that I had to drop by. My boyfriend is the ultimate shopper. He knew what was there, including Bulk Barn. As someone who grew up in the Beaches area of Toronto, I was hoping for a real boardwalk. Oh, well. I can't win 'em all! The first store that I parked in front of and visited was Solutions. The closest one to my home is in Richmond Hill. It's nice to frequent a different one. I was greeted promptly by a staff member. It was nice that he said hello. He didn't ask me what I was looking for, which was nice. I looked at all the sale-priced Sistema water bottles and salad containers that were in front of me. Wow! Lots of variety and colours. I love this brand, so I took my time sifting though​ everything. Since back-to-school sales have started, I was looking at shelves and racks. I may need to come back next month and see how some of these items will help me with my organizational projects at home. I ended up getting some 3M Command strips to hang some picture frames at home. I also got a hedgehog toothbrush holder, and penguin and polar bear hot and cold packs. Checking out was painless. I skipped getting a plastic bag. I simply carried my items to my car and got a fabric bag from my truck. I spent a good hour in this store. If you want to get a ton of storage ideas and solutions, it makes sense to stop by and check this store out. (162)

Completely disorganized .. no signage and not well advised .. seemed like I was being ignored and…read moreit is not clear where you stand and why someone else gets picked ahead of you. The lady working there saw me as I could not find the QR code so she said I needed to print my label .. I went to a printer only one free and realized I didn't have my credit card. Went back to car and sat there and found the QR code through Wayfair and stood there and waited over five minutes. Maybe an extra staff member every time I go it's crazy busy today it was at 3:00pm. I ended up leaving and will go djtecy to a fed ex location and I will avoid this store from now on.

My review is zero (O). For Staples computer service. And for a lack of response when I emailed the…read morestore manager, and his supervisors. For this I give Staples executives a minus 10 !!!!! Never, never, never sign up for the "Home Plan" through this store. The service technicians are liars. They did not give me any documentation to support their service, nor any documentation as to what the Home Plan service agreement entails. All I received was a Staples Home Plan store receipt. They (the technicians) did not fix my computer. They did not scan my computer for viruses. They did not clean and update my computer. They only did the cleaning and installed the virus protection after I brought the computer back to the store to voice my concern that nothing had been done. Then they downloaded files to my external hard drive (ehd). That was after I brought everything home, checked the "ehd" and found nothing was on it. It was a blank. I took my computer and external hard drive back to the store. There is more I could share but I have already shared it with the non-responsive management at Staples. I think they may have all died, or left their employment....? After their week long executive conference in Niagara Falls....? All Staples did was sell me a plan for over 270 + $ plan (with tax) for a Norton antivirus program worth less than 30 dollars. Is this fraud? And why did I never receive a response from the store manager, Mark Martinell, nor from his supervisors, Peter Watanabe nor from CEO Rachel Huckle? Great leadership! Not. Ignore your customers, and especially those with legitimate concerns. The only email address that bounced back was from Rachel, and that was only because I typed in the incorrect email address. I re-sent it..... and it did not bounce back the second time. I gave them all 10 days to respond to my email. Never got an acknowledgement. You know where I am.

A decent family-run franchise that has served me well these past few years. No complaints.read more

My package was dropped off here and their opening hours during the week didn't work with my…read moreschedule. 40 mins past closing time on the weekend I realised they're closed! I still tried calling and to my surprise they answered! I explained the situation and the gentleman was kind enough to stay and wait! I got there and couldn't find my ID. I was able to confirm the tracking number and provide another form of identification and I was able to collect. They went above and beyond and I am happy they did. 5 stars!

Today we went to the 620 King Street North, Waterloo Staples location…read moreto purchase a Tablet. We stood there for a long time and not one of the five associates offered to help us. I am not chasing after them. They won't get any business out of us again!

Basically a shell with products and a few people running around doing random things. I wanted to…read morebuy a 2nd laptop charger so i called ahead to see if they would have something. I was advised to come and check out the selection in store. I would love too I just wanted to know before hand if it was a total waste of time. I went to the store and couldn't get help for the life of me, I bought some other items and would have bought a few more if I would have had a little customer service. I can see why this business model is struggling with competition

My rating is 2.5 stars, but I am rounding up…read more I visit Staples often. I decided to give this one a try. I was in the calligraphy aisle when a staff member said something to me, which made to focus my attention away from the pens and turn to him. He waved at me, and continued to walk over and ask if I needed any help. I politely said that I didn't and thanked him. He walked away. This store is nicely organized and bright. There are also washrooms in the back left corner when you are entering the store. I didn't find anything that I needed, as I had just visited my local Staples late last week. As I was leaving the store, the same sales guy turned around from talking to his colleague and asked if there was anything he could help me with. Look, I'm leaving. That action should say something. Some customers actually like to shop in peace. Chill, buddy! (163)

Just amazing customer service the young lady working the Fed ex counter was kind understanding…read morepatient thorough I even called later because I thought I had made a mistake and she triple checked it for me no complaints no sigh nothing just complete professionalism I am so Utterlyimpressed . All employees in the store if you're also wearing mass I saw people sanitizer hands multiple times everyone seem to be happy and even though they had masks on they all seem to be smiling they were working as a true team and I think each and everyone of them deserves a raise I'm possibly a Christmas present