1. The Carpet Shoppe

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Franklin, OH

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The Carpet Shoppe

2.6 (5 reviews)
Closed • 10:00 am - 2:00 pm

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1 year ago

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7 years ago

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9 years ago

The owners are horrible and rude. Do not waste your time...go elsewhere and save the hassle.

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9 years ago

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13 years ago

Went here looking for carpet, the owner is a complete ass. He didn't get my business, don't give him yours.

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Carroll's Carpets

Carroll's Carpets

(12 reviews)

1-Star Review I would not recommend Carroll's Carpets to…read moreanyone. The owner, Tracy, is unprofessional, argumentative, and frankly quite arrogant. I wish I had read the reviews before shopping here -- it seems I'm not the only one who's experienced poor service over the years. The initial carpet installation was okay, but soon after, I noticed squeaking when walking across certain areas. I later found out the subfloor wasn't nailed down before the new carpet was installed. When I called to discuss the issue, no one ever returned my calls. Fast forward a year -- we decided to install new LVP flooring (with a different company, because of Carroll's lack of communication). When removing the transition strips, we discovered the carpet hadn't even been installed all the way to the edge of the old flooring, leaving about a one-inch gap. I called Carroll's Carpets to see if they could come stretch the carpet, and that's when I encountered Tracy's unprofessionalism firsthand. Instead of listening or offering help, he immediately became defensive and argumentative, accusing me of "blaming" his installers -- even though I never placed blame, I just needed someone to fix the issue. Needless to say, Carroll's Carpets does not stand behind their work or value customer service. I've since found professional, trustworthy flooring contractors who I'll happily recommend instead.

Called to ask about carpet options at 4:48pm, a guy answered and confirmed they sell the type of…read morecarpet we are wanting, so we drove there and arrived at 5:01pm only to find out they were closed. The sign on the door and online said the hours are M-F 9:00-6:00. Because of this small mistake they lost our business.

The Carpet Shoppe - carpeting - Updated October 2026

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