Had an amazing experience from start to finish Saturday 9/10/26. My salesperson Adam was friendly…read moreand down to earth. He understood what I wanted out of my next vehicle and understood that I was not pressed to buy but just saw a couple vehicles I was interested in. I was able to take my time with the two vehicles I was looking at and even compare them side by side. It was a busy day so while waiting for finance, he stayed with me, chatted about everything, and got my trade in packed up so I was ready for a quick and smooth transition when I was done signing and my car was detailed. Finance was smooth, they weren't pushy about add-ons, just realistic. I got what I wanted and passed on what I didn't want and everything flew on by. Pricing and quality of SUVs was amazing. I don't plan on buying again for awhile but I'll definitely return!

Negotiated a deal for my granddaughter, called back the next morning to arrange closing only to be…read moretold the car was sold to someone else. No call. I'm an existing customer of Kunes, purchase and service of 2 Cadillacs. Very disappointing.

I own a local business, and started bringing our whole fleet of vehicles here for regular…read moremaintenance, repairs, and upgrades. One of our vehicles ending up blowing the engine with just over 70,000 miles, and Ford covered most of the cost as there was a known defect with these engines. We were still forced to pay about $2,000 out of pocket for a replacement engine. I disagree with having to pay any amount for a known defect, but we needed the vehicle so we paid the $2,000 portion of the new engine. 1,000 miles later, the brand new engine failed, again. I had to tow it from southern Illinois back to Elkhorn Ford. After a few days I stopped in to check on it and Joe in service told me when they replaced the engine, they put old parts on the NEW engine, and those old parts, caused the BRAND NEW ENGINE to fail. Joe stated I now needed to pay almost $10,000 for a brand new engine. I was shocked... I asked to speak to Scott, the owner but he was on vacation. I left and said I would talk to Scott when he returns. When Scott returned, he said the same thing, that I am on the hook for the full repair. He also said that Joe claimed I was yelling, swearing and making a huge scene in the service department which is a complete lie. I was frustrated, but I never once raised my voice or said anything. This vehicle sat in their yard while they claimed to work with Ford, and the owner son in law, instead of contacting ME, sent a Facebook message to an employee of mine, saying "Remove your car before snow flies or we will tow it out of here" We had another vehicle in for an oil change prior to this and when we went to pick it up from their parking lot, every light on the dash came on saying check engine, check ABS, check battery etc etc. They brought it back inside to look at it. They said it needed a new ABS module for about $1,000. I disputed that and a month later they said "Oh never mind, we fix it, we found a loose wire we must have bumped, its fine now" Steer clear of this dealership, they have a high turn over in their shop and do not stand behind their work. I try our best to support every small local business in the area, and I've waited almost year before I spoke hoping Scott, John and the rest of their employees would do the right thing, but they choose not to.

I cannot say enough positive about the service department at Elkhorn Ford Motors. Joe, Ira and…read moreSteve all went out of their way to make my experience positive when my 2020 Ford Escape started having a few issues. Steve went out of his way to diagnose the problems my car was having, then replaced needed parts and finally tested everything so I can be confident with the results.

I went car shopping today, and looked at what stock they had available, plus checked out their…read moredeals. I have dealt with Kunes Delevan before, and purchased my current vehicle here. Great staff and very "low pressure" while you're shopping. Someone is always available to talk to or answer any questions you may have. Nice service department and lounge while you're waiting for your vehicle to be serviced (they even have a massage chair). Definitely a very professional and courteous dealership. Highly recommend.

Where to start? First of all, the negotiation process was slow and painful. Numbers would be…read moreshared, and then I would sit and wait for 15 minutes. I get negotiating prices for vehicles is never a fun process but this was brutal. On the drive home, I started to realized the AC wasn't working even though the window sticker said it did. I live 3 hours from this place so I couldn't just swing by and bring it up, I had to call. Getting a hold of the used car manager and the general sales manager took forever. It took 3 calls before they finally agreed for me to bring it in and check it out. After a 2 hour diagnosis, they quoted me $2500 for a new air compressor to be installed ($1000 in labor). They wouldn't agree to help at all with the costs even though they said the truck had AC when I bought it. Not to mention, I took it to a different shop and was quoted $1200 to get it fixed. Instead of working with me, they wanted me to just buy a newer truck with less miles on it. Would never recommend this place to anyone. I had a bad feeling about the place when going over prices during the negotiation and I should've trusted my gut and walked out of the dealership. Now I know for next time.

I waited to write a review to ensure the car was as described, and it is. We bought a 2008 Honda…read moreCR-V for our Granddaughter, so we want something reliable, but at a decent price. So nice to deal with them, and the car was as described, with a good price. Highly recommend them for buying a car for a kid or grandkid. Peter Michel

Came there to give Michael something that would not only help his business but also his customers…read more And it's free. He was very rude and wouldn't let me get 1 word out. Not the way to treat a fellow small business owner.

I messaged to see if the car we wanted to look at was available and received a quick response from…read moreNick that it was. He was easy to communicate with prior to us getting there. Once there Nick and Roy were friendly and not pushy. They were both patient and knowledgeable when answering our questions and didn't hesitate to show us exactly how some things worked. Even though we left without our new Bronco sport (needed to pick up next day) my husband and I said it was the best car buying experience we've had. We definitely will be recommending Roy and Nick.

If I could give 0 stars I would. please do not buy from this dealership. They deal in bad faith. 2…read moreout of 2 vehicles I've bought from them have shown check engine lights a month after purchase. Fairly certain they reset engine codes prior to purchase.

During the process of purchasing my new vehicle, it was not clearly explained to me that there were…read moregoing to be thousands of dollars of extras added on, even though I was very clear about not wanting to pay for extra things. I've been promised multiple times that these items were going to get refunded and playing phone tag to try and get this resolved has become more of an annoyance than necessary. Constantly told by different employees that they would get ahold of me and they never do.

Brian in service is a man that keeps his word and goes above and beyond. He checked in with me…read morewhile I was having collision service done, overall great guy and the team in general made it a smooth experience.

Purchased a used truck, they had it out front ready for us when we got there. Ben Vance went above…read moreand beyond for my mother. They made our trip well worth it.

Go anywhere else. Crappy vehicles break shortly after purchase, zero support or acknowledgement of…read moretheir own actions. Classless establishment.

I would like to say thank you to the family at reeds. While…read moreyou made our family feel like family, it was a pleasure to meet and speak with jason owner and Kendall sales. Teresa thank you as well. The atmosphere was friendly and just a overall great experience. Thank you for taking you're time to show us everything we needed to know about the boat we purchased. I would highly recommend stopping in to have a look around . Thank you again. The woodall family.

You buy a boat from Reeds you better store it with them. If you store with someone else you have to…read moredeliver the boat to them for warranty service. For three years they would warranty service at my marina, which they visit frequently, now it's a $587 charge to pick up and deliver, for warranty service...great deal!