Had an amazing experience from start to finish Saturday 9/10/26. My salesperson Adam was friendly…read moreand down to earth. He understood what I wanted out of my next vehicle and understood that I was not pressed to buy but just saw a couple vehicles I was interested in. I was able to take my time with the two vehicles I was looking at and even compare them side by side. It was a busy day so while waiting for finance, he stayed with me, chatted about everything, and got my trade in packed up so I was ready for a quick and smooth transition when I was done signing and my car was detailed. Finance was smooth, they weren't pushy about add-ons, just realistic. I got what I wanted and passed on what I didn't want and everything flew on by. Pricing and quality of SUVs was amazing. I don't plan on buying again for awhile but I'll definitely return!

Do NOT go here to buy or repair your car! This is THE WORST…read moredealer I've ever been to. My boyfriend bought his car from here a year ago. And only a year into having it it's having transmission issues. That doesn't sound right at all. So we take it here to look into repairing it. To make a VERY long story short, we had to fight them to put it under the no fear warranty, since they wanted service records for it which we had to we really only had oil changes and tires done. After they only diagnosed the transmission, a few weeks later it turns out we needed a new turbo. And then a few months later we needed a new catalytic converter. We barely ever got any updates on the car when they said they'd call us. We didn't know our car got towed twice to Nissan for it to get reprogrammed after the trans, we actually only found out because my boyfriend has the Nissan app, and it gave us a notification it was getting towed. Never got a call. We also had problems with every single loaner we got. The 2 actual loaners lasted the longest. But the 2 lot cars only lasted 2-3 weeks before something on them broke. In the end 4 loaners, 4 months later and nearly $9,000 paid we finally got our car back. Safe to say we're never coming back.

I cannot say enough positive about the service department at Elkhorn Ford Motors. Joe, Ira and…read moreSteve all went out of their way to make my experience positive when my 2020 Ford Escape started having a few issues. Steve went out of his way to diagnose the problems my car was having, then replaced needed parts and finally tested everything so I can be confident with the results.

I own a local business, and started bringing our whole fleet of vehicles here for regular…read moremaintenance, repairs, and upgrades. One of our vehicles ending up blowing the engine with just over 70,000 miles, and Ford covered most of the cost as there was a known defect with these engines. We were still forced to pay about $2,000 out of pocket for a replacement engine. I disagree with having to pay any amount for a known defect, but we needed the vehicle so we paid the $2,000 portion of the new engine. 1,000 miles later, the brand new engine failed, again. I had to tow it from southern Illinois back to Elkhorn Ford. After a few days I stopped in to check on it and Joe in service told me when they replaced the engine, they put old parts on the NEW engine, and those old parts, caused the BRAND NEW ENGINE to fail. Joe stated I now needed to pay almost $10,000 for a brand new engine. I was shocked... I asked to speak to Scott, the owner but he was on vacation. I left and said I would talk to Scott when he returns. When Scott returned, he said the same thing, that I am on the hook for the full repair. He also said that Joe claimed I was yelling, swearing and making a huge scene in the service department which is a complete lie. I was frustrated, but I never once raised my voice or said anything. This vehicle sat in their yard while they claimed to work with Ford, and the owner son in law, instead of contacting ME, sent a Facebook message to an employee of mine, saying "Remove your car before snow flies or we will tow it out of here" We had another vehicle in for an oil change prior to this and when we went to pick it up from their parking lot, every light on the dash came on saying check engine, check ABS, check battery etc etc. They brought it back inside to look at it. They said it needed a new ABS module for about $1,000. I disputed that and a month later they said "Oh never mind, we fix it, we found a loose wire we must have bumped, its fine now" Steer clear of this dealership, they have a high turn over in their shop and do not stand behind their work. I try our best to support every small local business in the area, and I've waited almost year before I spoke hoping Scott, John and the rest of their employees would do the right thing, but they choose not to.

Just bought a used car from Troy, he did not disclose that the car had an oil leak or that there…read moreisn't a spare tire. Do they normally sell a car with no spare? Troy was pleasant and financing was fast and straight forward.

I went car shopping today, and looked at what stock they had available, plus checked out their…read moredeals. I have dealt with Kunes Delevan before, and purchased my current vehicle here. Great staff and very "low pressure" while you're shopping. Someone is always available to talk to or answer any questions you may have. Nice service department and lounge while you're waiting for your vehicle to be serviced (they even have a massage chair). Definitely a very professional and courteous dealership. Highly recommend.

best car shopping experience of my life. Im 57. was looking for a reliable but affordable car for…read moremy daughter for college. Micheal was a bit gruff in his demeanor but I think it's all an act. He actually seems to care and genuinely helped with the process. No pressure, gives you the options up front, no hidden fees. He was very easy to talk to even if he appeared to be a curmudgeon... don't let that fool you. HE IS A TEDDYBEAR.

We were at Mint Julep Motors in Delevan. Totally transparent transaction, no pressure but also no…read moremovement on price. Several vehicles at different price points. We found one that we liked and Michael was very helpful in getting the title to us quickly.I enjoyed working one on one with the owner.He seems to be a used Subaru specialist.

Had a very good experience here in Belvidere, IL. We worked…read morewith Robert McMillan and he was very helpful and a pleasure to work with. Jackie was super cool as well going through the finance process. Would definitely recommend and we will buy another car here too.

Terrible experience with the sales person. Joseph did not seem to care about making a sale with…read moreme. Sometimes took days to hear Back. Could never answer my questions and just terrible communication. Wanted the car delivered, explained how I lived 4 hours away and didn't want to add 400 miles to the car. Didn't seem to care, he still encouraged me to go anyway. When I specifically told him I wanted the car delivered and simply just wanted to but they car. Took him awhile to get back to tell me he needed a different co signer. When the car was already sold same day. They don't respect your time and care to make their customers happy!

Upfront with my employment status: brought in my Disability Award Letter from Soc. Sec. and SSI,…read moreIl. Registration ID Card, Ins. Card, etc. An individual by the name of Mike Riva (Internet Sales) said I was qualified for anything at the dealership. after filling out the Online Credit Application at HOME (obviously no consideration whatsoever of said personal finances-Everybody gets the SAME invitation with the expectation of having "Unlimited Credit Ceiling" of said Complete Inventory (Top Models-Durangos, Etc).-I only have my side of the conversation recorded via my phone recorder App). That WAS NOT true! Qualified at most for a new Jeep Renegade Altitude 2WD. Enter the Sales: How the 4 Square Method Works The 4-Square method is a negotiation technique that is designed to confuse car buyers by mixing the price of the car, down payment, trade-in value, and monthly payment into one sheet of paper. I had this method WORKED ON ME by Nathaniel Campos. Needless to say I was somewhat frustrated and already tired from a long drive and will unfortunately never drive out to Woodstock again from Fox Lake -Lake County. NEVER negotiate at a dealership-But this consideration of ONLINE Negotiation Is Non Existent-We Work "WITH YOU" in the SHOWROOM ONLY. Simply use the phone/email negotiation method and negotiate each part of your transaction separately is wishful thinking (need to see, test drive, etc.) If speaking to someone calling you after applying for credit online, please clarify what is stated to you so you have a Record of what the Internet Salesperson is Stating To You! This is from http://www.realcartips.com/cardealers/211-4-square-method.shtml

During the process of purchasing my new vehicle, it was not clearly explained to me that there were…read moregoing to be thousands of dollars of extras added on, even though I was very clear about not wanting to pay for extra things. I've been promised multiple times that these items were going to get refunded and playing phone tag to try and get this resolved has become more of an annoyance than necessary. Constantly told by different employees that they would get ahold of me and they never do.

Your Review: Copy…read more Marcos and Peter were and are awesome,,, Peter got me a great deal with in my budget and addressed all of my needs each time I asked, Marcos is great and I appreciate all the information he gave me... definitely telling all my friends... and the truck is amazing... everyone wants to know where I got it so I make sure to tell them where and who to talk with..Marcos and Peter are the best ...Thanks TJ I bought the Chevy Silverado Southern Comfort Black widow edition....

Go anywhere else. Crappy vehicles break shortly after purchase, zero support or acknowledgement of…read moretheir own actions. Classless establishment.

I, my parents, and grandparents have entrusted our boats to Reed's Marine since 1964 and I have…read morenever had a complaint. Moving back "home" from Alaska in 3 years, I will be able to store my current boat myself, but will still use their service department for routine maintenance and an annual detailing. Kirsten has always been friendly and prompt to answer questions. My boat has always been delivered on or before the requested delivery date and hauled out on time as well. Boats are expensive, but I feel that the dollar value they provide is worth the money spent. - Rick from Alaska.

You buy a boat from Reeds you better store it with them. If you store with someone else you have to…read moredeliver the boat to them for warranty service. For three years they would warranty service at my marina, which they visit frequently, now it's a $587 charge to pick up and deliver, for warranty service...great deal!