I own a local business, and started bringing our whole fleet of vehicles here for regular…read moremaintenance, repairs, and upgrades. One of our vehicles ending up blowing the engine with just over 70,000 miles, and Ford covered most of the cost as there was a known defect with these engines. We were still forced to pay about $2,000 out of pocket for a replacement engine. I disagree with having to pay any amount for a known defect, but we needed the vehicle so we paid the $2,000 portion of the new engine. 1,000 miles later, the brand new engine failed, again. I had to tow it from southern Illinois back to Elkhorn Ford. After a few days I stopped in to check on it and Joe in service told me when they replaced the engine, they put old parts on the NEW engine, and those old parts, caused the BRAND NEW ENGINE to fail. Joe stated I now needed to pay almost $10,000 for a brand new engine. I was shocked... I asked to speak to Scott, the owner but he was on vacation. I left and said I would talk to Scott when he returns. When Scott returned, he said the same thing, that I am on the hook for the full repair. He also said that Joe claimed I was yelling, swearing and making a huge scene in the service department which is a complete lie. I was frustrated, but I never once raised my voice or said anything. This vehicle sat in their yard while they claimed to work with Ford, and the owner son in law, instead of contacting ME, sent a Facebook message to an employee of mine, saying "Remove your car before snow flies or we will tow it out of here" We had another vehicle in for an oil change prior to this and when we went to pick it up from their parking lot, every light on the dash came on saying check engine, check ABS, check battery etc etc. They brought it back inside to look at it. They said it needed a new ABS module for about $1,000. I disputed that and a month later they said "Oh never mind, we fix it, we found a loose wire we must have bumped, its fine now" Steer clear of this dealership, they have a high turn over in their shop and do not stand behind their work. I try our best to support every small local business in the area, and I've waited almost year before I spoke hoping Scott, John and the rest of their employees would do the right thing, but they choose not to.

I cannot say enough positive about the service department at Elkhorn Ford Motors. Joe, Ira and…read moreSteve all went out of their way to make my experience positive when my 2020 Ford Escape started having a few issues. Steve went out of his way to diagnose the problems my car was having, then replaced needed parts and finally tested everything so I can be confident with the results.

Just bought a used car from Troy, he did not disclose that the car had an oil leak or that there…read moreisn't a spare tire. Do they normally sell a car with no spare? Troy was pleasant and financing was fast and straight forward.

I went car shopping today, and looked at what stock they had available, plus checked out their…read moredeals. I have dealt with Kunes Delevan before, and purchased my current vehicle here. Great staff and very "low pressure" while you're shopping. Someone is always available to talk to or answer any questions you may have. Nice service department and lounge while you're waiting for your vehicle to be serviced (they even have a massage chair). Definitely a very professional and courteous dealership. Highly recommend.

We were at Mint Julep Motors in Delevan. Totally transparent transaction, no pressure but also no…read moremovement on price. Several vehicles at different price points. We found one that we liked and Michael was very helpful in getting the title to us quickly.I enjoyed working one on one with the owner.He seems to be a used Subaru specialist.

Came there to give Michael something that would not only help his business but also his customers…read more And it's free. He was very rude and wouldn't let me get 1 word out. Not the way to treat a fellow small business owner.

I messaged to see if the car we wanted to look at was available and received a quick response from…read moreNick that it was. He was easy to communicate with prior to us getting there. Once there Nick and Roy were friendly and not pushy. They were both patient and knowledgeable when answering our questions and didn't hesitate to show us exactly how some things worked. Even though we left without our new Bronco sport (needed to pick up next day) my husband and I said it was the best car buying experience we've had. We definitely will be recommending Roy and Nick.

the old bait and switch car was sold a long long time ago i drove 3 hours with all the construction…read morewas texting with them the whole time. they didnt even say they were sorry im out 200$ overtime i could of been at work and gas money

During the process of purchasing my new vehicle, it was not clearly explained to me that there were…read moregoing to be thousands of dollars of extras added on, even though I was very clear about not wanting to pay for extra things. I've been promised multiple times that these items were going to get refunded and playing phone tag to try and get this resolved has become more of an annoyance than necessary. Constantly told by different employees that they would get ahold of me and they never do.

Brian in service is a man that keeps his word and goes above and beyond. He checked in with me…read morewhile I was having collision service done, overall great guy and the team in general made it a smooth experience.

Your Review: Copy…read more Marcos and Peter were and are awesome,,, Peter got me a great deal with in my budget and addressed all of my needs each time I asked, Marcos is great and I appreciate all the information he gave me... definitely telling all my friends... and the truck is amazing... everyone wants to know where I got it so I make sure to tell them where and who to talk with..Marcos and Peter are the best ...Thanks TJ I bought the Chevy Silverado Southern Comfort Black widow edition....

Don't even go there don't waste your time. They have you come all the way they're just to tell you…read moreno they can't help you but tell you on the phone that you are approved.