Pit Stop is gone. Unfortunately. Another casualty of the pandemic and other factors. Really quite…read morethe shame. Friendly, reliable, excellent quality, local business that provided economical service for older cars. Miss them a lot. Wish them well.

Been going to Pit Stop for over 5 yrs or so. Never had any…read moreproblems with them, they've been very up front, friendly, and honest with my wife and I. Another place that I know them and they know me by name. I would recommend Pit Stop to anyone for auto service/repair.

You pull into Nelson's Imports, their building proudly claiming "Specializes in Audi, Volkswagen,…read morePorsche." At first, the staff seems genuine and friendly -- until you raise a valid question or concern. Then you're met with hung-up phone calls, outrage, name-calling, and even a slammed door. In January 2024, they installed an Interstate battery for me. By May, it had already gone bad. In November 2024, under warranty, they replaced it with a Duracell Gold -- which their own shop notes (and my voice recording) confirm they sourced from AutoZone. After installing it myself, I expressed concern about whether it needed coding. They offered to double-check if I brought it in, confirmed it didn't need coding, and sent me on my way. Fast-forward to this month, and that replacement battery failed testing. When I called to inquire about my warranty, I again expressed concern that the life of my battery was being affected by them not coding it into the car. Bryan hung up on me. When I called back, the shop owner, Ryan, was equally dismissive -- telling me the problem was "the way I was going about things" rather than addressing his staff's behavior. They insisted the battery had to sit on a charger for 24 hours. That "24 hours" stretched into 26+, with no proactive updates -- I had to call them. When I finally reached someone, they claimed the battery was now magically "100% good" and had "passed the load test." When I asked for proof in writing, I got more attitude, another hang-up from Bryan, and -- in person -- no greeting, just vague shop notes (no actual load-test printout), being told to "please leave," called "the rudest person" they've ever met, and having the door slammed in my face. They also tried to tell me my car wouldn't even start without the battery being coded -- which is flat-out false. I've installed and driven with an uncoded battery before; it just shortens the battery's life. The only reason they even agreed to look at my battery was because I made it clear I'd go directly to Duracell for my 3-year warranty. Between the misinformation, refusal to provide proper documentation, and unprofessional behavior from both Bryan and Ryan, I'll be taking my business -- and my warranty -- elsewhere. If this is how they "specialize" in German vehicles, yet can't even properly install and code a battery to spec, I can only imagine the quality of their bigger repairs.

The diagnosis was quick and thorough. The price was reasonable, and; the quality of workmanship was…read moreexcellent. I will always bring my car back to Nelson's Imports and will recommend Nelson's to everyone I know. It's nice to have a competent auto repair service. Thanks to Nelson's are car is good again. Keith Kjornes

Their work is excellent! My car is like brand new. I would never go anywhere else for bodywork.read more

From parking lot dents to a deer strike, Brad at East Troy Bodyworks gets it done right. Sandy at…read morethe front desk makes it a seamless repair.

I own a local business, and started bringing our whole fleet of vehicles here for regular…read moremaintenance, repairs, and upgrades. One of our vehicles ending up blowing the engine with just over 70,000 miles, and Ford covered most of the cost as there was a known defect with these engines. We were still forced to pay about $2,000 out of pocket for a replacement engine. I disagree with having to pay any amount for a known defect, but we needed the vehicle so we paid the $2,000 portion of the new engine. 1,000 miles later, the brand new engine failed, again. I had to tow it from southern Illinois back to Elkhorn Ford. After a few days I stopped in to check on it and Joe in service told me when they replaced the engine, they put old parts on the NEW engine, and those old parts, caused the BRAND NEW ENGINE to fail. Joe stated I now needed to pay almost $10,000 for a brand new engine. I was shocked... I asked to speak to Scott, the owner but he was on vacation. I left and said I would talk to Scott when he returns. When Scott returned, he said the same thing, that I am on the hook for the full repair. He also said that Joe claimed I was yelling, swearing and making a huge scene in the service department which is a complete lie. I was frustrated, but I never once raised my voice or said anything. This vehicle sat in their yard while they claimed to work with Ford, and the owner son in law, instead of contacting ME, sent a Facebook message to an employee of mine, saying "Remove your car before snow flies or we will tow it out of here" We had another vehicle in for an oil change prior to this and when we went to pick it up from their parking lot, every light on the dash came on saying check engine, check ABS, check battery etc etc. They brought it back inside to look at it. They said it needed a new ABS module for about $1,000. I disputed that and a month later they said "Oh never mind, we fix it, we found a loose wire we must have bumped, its fine now" Steer clear of this dealership, they have a high turn over in their shop and do not stand behind their work. I try our best to support every small local business in the area, and I've waited almost year before I spoke hoping Scott, John and the rest of their employees would do the right thing, but they choose not to.

I cannot say enough positive about the service department at Elkhorn Ford Motors. Joe, Ira and…read moreSteve all went out of their way to make my experience positive when my 2020 Ford Escape started having a few issues. Steve went out of his way to diagnose the problems my car was having, then replaced needed parts and finally tested everything so I can be confident with the results.

I am happy to tell you that Harvard Chevrolet takes such great care of all of my vehicle needs…read moreevery time. Because Martin Figueroa and the excellent staff care about me. The customer. I have bought my vehicles from them for years. They consistently have great vehicles in my range. And the service department always takes great care of them for me. I'm very welcome and I feel like an old friend when I walk in. Like family. Harvard Chevrolet GMC has my interests in mind. From every oil change to every purchase of each of my vehicles. Quality vehicles, quality parts, and service from quality people. Harvard Chevrolet is my home dealership for all things vehicle related.

Avoid this dealership since they no longer have a Buick approved Service Dept. Any warranty issues…read moreare you stuck with the problem and they will NOT reach out to GM for help. We had a Turo problem with our Buick Encore that was replaced once, prior to our buying the car, and now it has failed again. It seems this is an on going problem with the Encore and the Envision. Beware they offer no help and charge to diagnosis the vehicle. Will not contact GM to help resolve this issue. Rude service Mgr. did not listen and talked over me just want your money. Beware!

Be careful. I purchased a 2022 3 months ago. Beautiful Denali. 6.6 diesel. Complete transmission…read morefailure after 3k miles. Broke down dead in the water. Was told to call GMC. Bought with 57000 miles. I put on 3000. Miles than on side of the road is where I ended up. The truck is at GMC dealership with guts hanging out,waiting for parts to rebuild. I will be without my truck for at leased 3 weeks. I do realize I purchased a used truck. Lipstick on a pig. I can only blame myself. Again, be careful.

Went to Jon Green Auto on whim. I was victim to the hailstorm back in April 2025. Was not happy…read moreabout needing a new car, but mine was totaled. Talked with Jose, awesome salesman, told him what I wanted and the reason as to why I was looking at SUVs. He showed me the GMC Terrain AHT. Was within the payment I needed, had more features than my trailblazer. I made the purchase. They were very accommodating, helpful, and did not push to make a sale. Have recommended them to several friends.

Had a fantastic experience with this dealership. Approached them regarding a used Ford Flex they…read morehad available. Kristina was friendly, responsive and direct. Price was very fair and the vehicle was like new. The owner Kurt spent nearly 30 mins. with me going over the features and functions of the vehicle--even with a used car! He even helped connect our phone to the Bluetooth function and reprogrammed the keyless entry with a new code for us. Can't say enough good things about my experience. Great folks and a great dealership. Highly recommend them.

If I could give this place zero stars I would. They are rude and did a terrible job on my car. I…read moreended up going somewhere else and it cost me 500 dollars to fix the problems that this place caused. After they rolled my window down and it wouldn't roll up, they did not fix the problem, they just gave me back my car and told me not to roll my window down until I come in for a dignosis which cost 95 dollars. And that doesn't even include what was wrong with it. They broke the window and did not fix it for me for free. I'm an furious with ketterhagen motors and I will never ever go back.

Great mechanic. Great service. Charlie is a good man who knows his vehicles. 5 starsread more

Great honest guy! Could have easily charged alot more but worked with me and my situation!read more