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Kunes Ford

1.8 (19 reviews)
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Elkhorn Motors-Ford

Elkhorn Motors-Ford

(11 reviews)

I own a local business, and started bringing our whole fleet of vehicles here for regular…read moremaintenance, repairs, and upgrades. One of our vehicles ending up blowing the engine with just over 70,000 miles, and Ford covered most of the cost as there was a known defect with these engines. We were still forced to pay about $2,000 out of pocket for a replacement engine. I disagree with having to pay any amount for a known defect, but we needed the vehicle so we paid the $2,000 portion of the new engine. 1,000 miles later, the brand new engine failed, again. I had to tow it from southern Illinois back to Elkhorn Ford. After a few days I stopped in to check on it and Joe in service told me when they replaced the engine, they put old parts on the NEW engine, and those old parts, caused the BRAND NEW ENGINE to fail. Joe stated I now needed to pay almost $10,000 for a brand new engine. I was shocked... I asked to speak to Scott, the owner but he was on vacation. I left and said I would talk to Scott when he returns. When Scott returned, he said the same thing, that I am on the hook for the full repair. He also said that Joe claimed I was yelling, swearing and making a huge scene in the service department which is a complete lie. I was frustrated, but I never once raised my voice or said anything. This vehicle sat in their yard while they claimed to work with Ford, and the owner son in law, instead of contacting ME, sent a Facebook message to an employee of mine, saying "Remove your car before snow flies or we will tow it out of here" We had another vehicle in for an oil change prior to this and when we went to pick it up from their parking lot, every light on the dash came on saying check engine, check ABS, check battery etc etc. They brought it back inside to look at it. They said it needed a new ABS module for about $1,000. I disputed that and a month later they said "Oh never mind, we fix it, we found a loose wire we must have bumped, its fine now" Steer clear of this dealership, they have a high turn over in their shop and do not stand behind their work. I try our best to support every small local business in the area, and I've waited almost year before I spoke hoping Scott, John and the rest of their employees would do the right thing, but they choose not to.

I cannot say enough positive about the service department at Elkhorn Ford Motors. Joe, Ira and…read moreSteve all went out of their way to make my experience positive when my 2020 Ford Escape started having a few issues. Steve went out of his way to diagnose the problems my car was having, then replaced needed parts and finally tested everything so I can be confident with the results.

Kunes Ford - car_dealers - Updated May 2026

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