We had a very good experience purchasing a new Toyota RAV4 from Basil Toyota. I helped coordinate…read morethe purchase for my parents, and the process was straightforward and respectful of our time. Cole Murrell was great to work with. He was responsive, patient, and never pushy. He explained the pricing and paperwork clearly, followed through on what he said he would do, and made sure there were no surprise add-ons or pressure. That made the whole experience much less stressful. The trade-in process for an older vehicle was handled smoothly, and my parents felt comfortable and confident throughout. They plan to continue servicing the vehicle at Basil Toyota, which says a lot about the trust built during the purchase. I would definitely recommend Basil Toyota, and especially Cole Murrell, to anyone looking for a professional and transparent dealership.

Basil continues to prove going above and beyond all these years. Tyler and Patrick were absolute…read morerockstars in helping me get into my new car. Basil has been helping my family for generations and I'm so happy to know that through how many decades, their customer service and family attitude to help people still persevere over the rest! From the messaging them about it their cars available on site, the person answering the phone, the salesman to the financial person my experience was beyond.

They never add points to our profile. And they don't care when you tell them the points don't show…read moreup. Their service department is soooo slow. Everything is at least an hour and a half wait. Even a simple inspection. Leon is pretty awesome and I hope he goes to a better dealership.

This negative review has nothing to do with service representatives…read more My issue is with management. When I purchased my Trailblazer, there was a nick in the windshield. I was advised it would be resolved. It wouldnt be noticeable. All that was done was liquid squirted into the nick, and it still looks like a damaged windshield. I have been a customer of Heinrich for over twenty-five years and have purchased many vehicles. I have referred many customers. I have given them many glowing reviews. They feel as long as the nick isnt on the driver's side it isnt an issue. I feel if I spend over 25K on a vehicle, I should get a vehicle without a damaged windshield. It's a small spot but the way management handled shows no loyalty to long term customers. I will continue to use their service department but this will the last vehicle I will purchase from them. Buyer beware. It's a sad truth.

Buying a used car is never an easy task, but it's also where dealers make the most money and I…read moreunderstand that. We had a nice salesman named John. Very helpful. He told us the car we were buying was in a minor accident. No big deal. Looked at it, drove it and bought it. After a day, part of the front bumper popped out and I tried to put it back in, but I couldn't. I called the dealer and was told mechanically it's fine and so they won't help with repairing the bumper. Now, before they sold it, they fixed the bumper so it would sell! I know this because of the online pictures of the vehicle the dealer posted, before they did a quick fix to sell it. The pictures showed the damage and when we bought it, it was fixed. It was not fixed properly though, and the bumper popped out the day after we drove it home. I now have to take a car I just bought to a collision shop to get it fixed properly. Is this fair? Is this good customer service? I don't think so. Come on West Herr, take care of your customers so we can give you a better review.

Was sold a "certified" used jeep grand cherokee from transitown kia west seneca last year. They…read morealso sold me a 2500.00 extended warranty "that covers everything except certain electronics". Year later exhaust is leaking and was told both exhaust manifolds were cracked. I took Jeep to local dodge dealer (west herr dodge lockport) for the repair. They sent warranty company fraudulent photos of manifolds with missing bolts trying to pass them off as mine.The dealer and the warranty company are refusing to cover repair and want me to pay 2300.00 to fix it.

If you have a trade- Then you might be disappointed the offer you get for it. I have found other…read moredealers offer, often thousands more- Plus other perks and discounts. I am in a Brand New 2025 SV Crew cab with convenience package because A westherr Dealership wanted to roll me 9 grand. Mike Barney Nissan beat Westherr by taking my offer with no hassle- No Roll! WestHerr is paying out Millions to have Football player endorsements. So, guess where they get the money from- BUYERS! Your trade low-ball! Tho we do get some service at this location. I do my own repairs- Another West-Herr ripoff! I literally saved over a grand when they failed inspection. By doing my own TIE-RODS. Tie-rods that I bought for 91 bucks new. WH Nissan wanted around over 700 for the parts and labor. Keep in mind that tie rods only take about 10 minutes each to install in a shop. But shops charge book hours and sometimes over charge the book guide that is law. Anyway, my point is I just bought two new vehicles from other dealers because WestHerr really does not want my business- I'm not the stupid uneducated buyer they prey on!

I would strongly caution anyone considering buying from West Herr Nissan of Lockport…read more I purchased a brand new vehicle and within two months had to bring it back because the front fender clips were never properly installed. That's a basic quality control issue that should have been caught before the car was ever delivered. Shortly after, the windshield cracked. When I brought this to their attention, they completely refused to take any responsibility and told me that cracked windshields are "part of owning a vehicle" and that it's on me to go through insurance. For a brand new car, this response is unacceptable. Instead of standing behind the vehicle they sold, they were dismissive and unwilling to help. Between poor initial assembly/inspection and the lack of accountability afterward, this has been a very disappointing experience. When you buy a new car, you expect quality and at least some level of support if issues come up immediately. That was not the case here. I would not recommend this dealership based on my experience.

i would give alan rosen and nickle city - negative stars. i plan on suing him, not only that but i…read morehave taken my story the our news outlets, and social media. here is my legit story from this con man. do not i mean seriously do not go to this guy. im traumtized by the exsperience. on 05-10-24 i got dropped off there with a high exspectation to leave the lot with a car. he is so good at first he took great care of me. i gave him $390 down he lied to the lien place stating i gave him $1000. i had to make two other seperate $305 payment to alan to make up for the thousand down he said. i was beyound greatful. he even allowed me to use to the car to run back and fourth to my house twice while we worked out what i needed to be able to getter done while i was test driving the car back and fourth i noticed the brakes on the right and back seemed bad. he reassured me that it would be taken care of at inspection, before pick up. i neeeded more help when it came to insurance so we did not finch the deal that day. at 9:30 am saturday 05- 11- 2024 i showed up with the proof of insurance needed to get the car. but after another 3 hours my insurance was a mess. alan was so kind to help me out with the declartion deductable, i was finallly offf and away to work. i'm a deliery driver so my car like most is there souce of income. on mothers day in the we am like 8:30 when i was leaving for churh the back right tire locked. i called alan and he stated "take a hammmer to the drum back on it till the brakes realse and drive back words. this lead to smoke and burning out the tire and caused the neighborhhod to come check it out. i called again he stated to contuine doing that till it released. in the mean time a nys aouthoried car inspector who happen to be my neighbor came to the rescue. he was able to get to the root of the problem. it needed new brakes and drums. after asking for more help from alan where this call was less then friendly on bboth parts. he finally decided to get it towed okay. then when while we were waiting the mechnic said he could the job now $200. i found the two hunderd and as we were waiting for the cash app. alan showed up and stold my car back. allowed by police. after i came up with the money to fix something that legally he was responblie. i had a warrenty and a lemon law. i wanted and neeeded it to work that after non. not only out a car on mothers day but yet also a job. thanks again alan rosen you fake con artist i believed and trusted in you. such a ytpical man took mhim for his word

From the owner: We have been serving Lockport and the surrounding WNY areas with quality used vehicles for over 33…read moreYears.. We specialize in financing - subprime lending is available and all types of credit are welcome. We CAN get you approved when others cannot. We are a family owned and operated business, and when you are here you can expect to be treated like family too. Stop in today to see our great selection of vehicles.. Located on Transit Road in Lockport directly across from the Lockport Plaza. Trade-ins are accepted.

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)

They don't treat people fairly. Last week got a quote from service technician to do work schedule…read morethe appointment service tech put in fill today can't find file double the price service. Since I didn't get a copy they refused to do it can't find file pour dealership

This is an update on my review on 01/06/2025. Mike Smith…read morecontacted me a few days after my original review and put me in touch with the new body shop manager. This just so happened while a snowstorm hit Niagara & Erie County. There was a shakeup in the Bodyshop during this time and I still couldn't get my Buick into the shop. Three weeks later they got me in and gave me a 2025 loaner vehicle which was really nice vehicle, a Terrain Elevation. It didn't have all of the features as the Buick Envision but it would be a vehicle that I'd recommend to anyone considering it and would think about the Terrain if I needed another vehicle. Kyle in the Bodyshop did an excellent job getting my Buick looking brand new again. I am happy to know the Bodyshop is back to running with competent workers. Thank you to all who got this issue resolved. I will post before and after photos when the weather warms up some.

No need for me to reply, come up with a professional solution. Don't let silly incompetent kids…read moredetail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it.

Everyone is knowledgeable and efficient! I always wait and…read moreit's never for too long! I have purchased four vehicles over the years here and never any major problems.

The Auto Store in Lockport is a terrific family business! Stop in and see John for a great deal!read more

***GIVE A READ BEFORE PURCHASING A VEHICLE*** *** A college…read morestudent 14k in debt AFTER owning jeep for 5 months*** *** Refuse to help because of "Lemon Law". No Good Will*** A couple months ago, I approached Tom and informed him that I was in need of a vehicle, preferably a jeep or truck. I explained I was a college student, my car was just stolen and I needed something that was reliable and fits my needs! There was a Jeep that had everything I was looking for. I asked as many questions as I could about this vehicle. Tom informed me that this Jeep was excellent, everything was tested, reliable and that "We stand by our vehicles and if something goes wrong, we do what's right to take care of the customer". And that there was nothing to worry about on the mileage (114,000k) because it was in excellent condition. I purchased the Jeep happily and feeling confident. The engine light came on 2 days after purchasing and he said it was nothing to worry about. Long story short, it's been 5 months and the engine need to be replaced. Every mechanic and dealership I brought the jeep too said that there was no way the seller didn't know something was wrong. Upon inspection, things were rigged up within the engine. I'm now a college student in Nursing school who is in 14k debt on a vehicle that I can't even drive. Have no money to fix or replace this engine. I called him for help and he kept trying to throw me off and put the problem onto the mechanic. Tom also said he would not help pay anything. The most he said he could do is inspect my jeep and fix it, but would charge me the full amount and would be 3 months out! remind you, winter is coming in 2 weeks. They do not care about their customers. They dont know what good will is. Don't recommend to anyone.