I surprisingly didn't hate this place when it was open. They allowed you to just sorta grab the…read moresmall, furry pets out of their enclosures, which was fun, especially when I got a ferret to crawl on me (even though i dropped a hamster on their head; said hamster ended up okay though) They also had wonderful supplies, all of it was ethical (except for the cages, but we had a homemade cage for little Kim) the bedding was comfortable and safe, and the little wooden house she had inside her enclosure looked cozy. I did get bitten by a turtle here when i was little, and I also got nipped by a bird in this place's later days, but if their treatment of animals was more humane, I wouldn't mind this place at all

Staff was friendly and helpful However, it ended up being a financial nightmare. We decided to use…read moretheir financial services through Commenity/Bread financial. We had paid fully for our dog by the end of the first month however, Comenity/Bread put the money in the wrong account. They had to refund cause they couldn't transfer into proper account. They over refunded meanwhile charging interest on both accounts. Straightening out their mistakes took a total of 4 months with many many calls all lasting at least 30 min to 1hour. Don't do it!!!

A store is commendable, even more so nowadays, when they serve the customer, not necessarily just…read moretry to sell you stuff no matter what. I had already put expensive parrot toys in my basket. Needed help finding a dog ramp for a geriatric pound puppy who has vision, gait and balance problems. I had already searched online in several places, read reviews. Became clear you needed to check these ramps out first. Had already been to two other local pet stores with unsatisfactory results. Went to Petco as third option because I was in the area. Staff showed me where the ramp(s?) were, explained a little. Then she asked me to wait a moment. Called a colleague at home who had several very large dogs. The colleague knew all about ramps. These are the features you need to look for, watch out for x, etc. Basically I received excellent information. The Petco had one ramp in stock; it would not fulfill my purposes. I did not purchase it. But because the service was so great, I requested further assistance from the staff person who was present and purchased more items before leaving the store. I will return to this store now and purchase more. Some stores don't understand when all you try to do is make an immediate sale, the customer goes elsewhere. Permanently. I have left baskets full of merchandise, in disgust, when people tried that. Of course you never return. But after this stellar customer service assistance, I will now drive out of my way to purchase at this Petco store. I will purchase more from the store vs online (as I had been). Professional pet supply purchasing assistance is alive and well at this Petco store. Much appreciated. Please consider patronizing this store.

I stopped by this Petco to pick up some fresh food for my dog and a new toy, and it was my first…read moretime visiting this location. The store felt bright and easy to shop in, with a wide selection of products. Everything was laid out clearly, so it did not take long to find what I needed. I was able to grab exactly what I came for without any hassle. My pup was very excited about his new toy, especially since he is obsessed with that little lamb, and I left feeling really satisfied with the whole experience.

Well I worked for Furry Babies in Rockford for years. I know the current staff very well and held…read moreevery job title they have during my years there. As I am reading some of these reviews, I feel the need to get you all on the right track and give you insider information. The beautiful puppies in the cribs, are NOT from puppy mills. At one point, I was the person who went through all of the new puppies information, made sure they were vet checked, and even looked up the breeder information for each one to print out inspection reports and ensure they had no violations. I have ACTUAL knowledge not just speculation or assumptions from someone's opinion. During my time there I also purchased a puppy. She is the love of my life. That's something to explain too, she is a life!! What do we know about life? Well we get sick, we have diarrhea sometimes, we puke, we get tired, when our kids go to daycare they get things from other children, we know that there is eventually death, and we also know that there are children born with defects everyday. Does that mean their parents did something wrong? Does that mean their parents were abused and produced a defected child? NO! My puppy has never had any issues, but I was never naïve in thinking she would never get sick her entire life. Also, I was a person who spoke with customers and showed them our babies. I went through training, and let me tell you, Furry Babies is very concerned with professionalism and ensuring their staff has the tools necessary to meet the customer's needs. They train their staff more than my last job trained me. I came in and they welcomed me with open arms and answered all of my questions without hesitation. Now about the staff: Someone on here commented that they are bored, barely adults. Let me inform you without giving all of their personal information. First you must understand, NO-ONE cleans poop and pee without a passion for the animal they are cleaning up after. They get peed on, pooped on, and they get yelled at by people who just had a bad day and need to yell. They don't go to work, nor did I, to get beat up by all the people with their wrong opinions, they didn't go to work to get peed or pooped on, they as well as myself, went to work because of our love for the babies and the people we worked with. There is a girl who is completing school to be a radiologist, engaged, and owns her home. There is a girl who is married with a baby and owns her own home, there is a couple that works there who has a beautiful daughter and they live on their own being responsible parents and pursuing their dreams. There is a girl there who moved in with her future husband, while they both are finishing college. There is a guy there that is about to get his accounting degree and just wanted a job he loved while in college. There is another girl there who is enjoying her work while she pursues her college dreams. There is a woman probably older than most of you writing reviews, who works hard to support her and her daughter. She not only works full time there, she goes to college online, and is the only form of support for her daughter. The owners? Well let's talk about them. A staff member went out and bought their child new shoes. They couldn't afford anything nice, just something cheaply made to get their child through that stage. When the owner saw the child's shoes, he immediately took the child to finish line and bought them a good pair of shoes. Another staff member didn't have a car. The owner took a day and took that staff member car shopping and helped them get a car for their family. Another staff member had a mother pass away out of state. They were a wreck. So the owners let them go to that state for as long as needed to help their family and welcomed them back when they were ready. Because they didn't have a place to stay when they came back, the owners opened up their personal home to them until they got on their feet. The owners are animal lovers which is why they opened their business. They have a beautiful daughter who is the love of their lives. They are not evil because they chose to pursue the American dream, doing something they love so they never feel they are working a day in their life. They have rescued several animals. The wife has even rescued raccoon babies and cared for them until they could go out on their own. There are countless stories I could give you, as over the years working for Furry Babies I had become friends with each and every member there. They were my second family. Even as I don't work there any longer, because I chose to pursue my college dreams, I still consider them my family. Please don't just go on yelp and say things that aren't true or exaggerate your stories because you are typing in haste and with emotion. Understand that what you say about people and businesses effects them. These are real people, and there is always more to a negative story than people reveal. Hope this helped.

The cribs vs cages is kind of odd, but the staff was quite good…read more ...especially Austin. He's been there 9 years (I asked) and is exceptional...he's really tuned into the characteristics of each dog--very polite, knowledgeable, and really works to make the whole experience nice.

Michelle is a awesome owner. She really goes above and beyond for her customers. I will always come…read moreto Michelle for my pet needs

Great little hidden spot. Had the methelin blue I needed for my aquatics. Seems like they have a…read moregood selection.

They have a good selection of everything you'd need for almost any pet. They also do grooming, some…read morepet adoptions at certain times, and everything was kept clean when I was there. Fun that you can bring your animals in with you too. I was looking for some specific dog food and while I was searching, an employee came up to me and asked if I could find anything and he directed me right to it, saving me a bunch of time. Great customer service!

I came to PetSmart to purchase 2 Parakeets and was successful in my mission. I ended up purchasing…read more2 yellow babies and I named them Sampson and Simon. I'm a single man and having them as a part of my home now has added some happiness to my loneliness I'm glad I made the choice to take them home

Great place! They have everything you could ever want for all sorts of animal food. We have a dog,…read moreand they have the best selection of dog foods that I've seen in the area. Everything from grain free, to grain inclusive, and a ton of different brands, sizes, and kinds. The staff are friendly and it's not a chain, so feels good to support local.

Just do not be in a hurry or be a regular customer they recognize they will bump you in line…read more Customer had just walked In i was in line she said I started talking to him first even though my stuff was on the counter she did not ask him what he wanted till he was at counter they were chit chatting as friends ; I then pick up my stuff & waited more time... customer service is not first She rolled here eyes when she said she is going to get a different cashier to help me ; I said can you just take my money for 1 item!

Good selection and friendly staff. Nice variety of high quality cat and dog foodread more

From the owner: Friendly Staff, Huge Inventory, Reptiles, Small Animals, Unique Selection…read more Products: Aquatics Supplies, Bearded Dragons, Bird Supplies, Birds, Bunnies, Cat Food, Cat Toys, Chameleons, Chew Toys, Dog Food, Dog Toys, Ferrets, Frogs, Geckos, Hamsters, Rabbits, Reptile Supplies, Small Animal Supplies, Snakes, Snuffle Mats, Tortoises. Brands: American Natural Premium, Fromm Family Pet Food, NutriLife, NutriSource, Stella & Chewy's, Oxbow, Fromm Pet Food, Fromm, Farmina Pet Foods, Farmina N&D Prime Location Facts: Located near the intersection of Elevator Rd and Rte 251 inside Roscoe Village Center. History: Welcome to Michelle’s Pet Center, your trusted, third-generation family-owned pet store in Roscoe, IL. Since our beginnings in 1971 as Bill’s Aqualand, our passion for animals and commitment to the community have only grown stronger. From 2000 to 2017, Michelle’s mom lovingly carried on the family tradition, and today, Michelle proudly continues that legacy. We offer a wide variety of reptiles, small animals, premium dog and cat food, toys, and specialty supplies, all in one of the cleanest and friendliest pet stores around. Serving Roscoe, Rockton, Rockford, and Janesville, WI, we’re here to help you find everything you need to care for your pets—whether they bark, hop, slither, or chirp. Stop by and explore our unique selection and personalized service today!

Thank you Yelp! A quick search for dog food brought this place up on my phone and now I will never…read moreget dog food anywhere else! This place is what I have been desperately looking for all along. Those huge chain pet stores are such a hassle. I would much rather pay more and support local businesses. But Here's the kicker... You won't pay more here! There selection is better and their prices are too! Please do yourself a favor and visit this place! You won't find a better variety of quality pet foods.

What a great store ! Brought my German Shepherd in and we left with great quality treats , even…read morechicken feet ! Owners are also great! We will be going back for sure

Very rude and opinionated sales person. The store clerk was…read morenot at all interested in the wants and needs of the customer. I will take my money elsewhere.

Do you like watching wild birds? Then Wild Birds Unlimited is the place for you to go to bring the…read morewildlife to your yard. They have everything from feeders to feed. They also have yard decorations as well. Every winter I put out seed for the birds. I like to watch them in the yard. It's kind of relaxing. When I need a new feeder or seed, I always go here to get it. They have decorative feeders, they have basic feeders or if you are like me with a dang squirrel problem, they have squirrel resistant feeders. I would say squirrel proof but those gosh darn tree rats have a way to still get seed out of them! And yes, they do have squirrel feeders, but why you'd want to bring the vile seed stealing beasties into your yard is beyond me! Besides having feeders, they also have all the equipment you'll need to hang them. Hooks, poles, stands, everything. They even have items you can get to help prevent the evil squirrels from robbing you blind and causing the birds to starve! They also have a loyalty program for people so that you can save money when you come in to purchase more feed or items. The staff is very friendly and helpful. They will carry heavy bags to your car for you if you need it or just answer questions on items you may know nothing about. I highly recommend checking out Wild Birds Unlimited.