I made an appointment to see 3200 Lakeview apartments, then purchased a flight to Chicago from…read morePhiladelphia to come tour them. The company canceled the showing a few days before. I explained that I was flying in to apartment-hunt, the person didn't seem to care. If they care that little about new potential residents I can't imagine how poorly they treat their current residents.

This place is awesome! Great location, beautiful apartments, and excellent management…read more Pros: -Huge units in great condition -There is very little street noise despite being right on a busy intersection -The Target downstairs is extremely convenient, and public transit and lots of great restaurants are an easy walk (even in the winter) -Management is very responsive and communicates well. I lived here during the common area renovations and always received several days notice from Michele when there would be a brief water shutdown or the like. Any emails received a same day (usually same hour) response. -Extremely fair move out inspection. Not one of those places that tries to nickel and dime you on your way out. Cons: -Doors are thin and don't block noise from the hallways very well (sound coming through the walls was never an issue though!) Lived here from Sep 2019- Sep 2020. Only moved out because I left Chicago.

I just signed a great deal, all because of Tristan, who I met yesterday for a bright‑and‑early…read moreshowing. The unit matched every single one of the pictures he posted, and all of the information was spot‑on. It was already a great option, but he immediately thought of two other places that might be an even better fit after getting to know my needs and preferences. The process was lightning‑quick because he knew the right questions to ask. He's incredibly resourceful and had so many options ready that, before I knew it, he had kindly driven me to another neighborhood where I was able to view two more units -- and I landed on one that was perfect for me and my dog. He even drove me to work on time afterward. It was a big deal for me to agree to view two more properties, knowing it might make me late to a life‑changing job opportunity. But I trusted that Tristan knew exactly what he was doing, and that the time spent was valuable. He got me there right in the nick of time -- and he never had to drive me anywhere to begin with. All of this took place in the hours right before his birthday. In addition to being kind, Tristan is incredibly smart, and it's clear he views his work as a craft. I can't remember a single moment where I asked a question and he hadn't already processed an authentic, helpful answer before I was halfway through my thought. He had great insights about apartment quality, design, layout, community, renting, relationships in the housing space, and how companies operate. He understands that renters have all sorts of ups and downs with timing, and that we don't always know our full range of options. You can tell he's extremely knowledgeable -- but more importantly, that he genuinely cares. I work in restaurants, where we talk constantly about the tiny details of guest interaction. Tristan understands that taking care of the human being in front of him leads the way, and that everything else follows. I actually paid more for this unit when I was just about to sign elsewhere, because the real value was in the integrity and genuine treatment I received. He also upgraded me to a much better product, and I could tell he took pride in that too. This experience reminded me of my first time with Apartment Guys 14 years ago, when an agent drove me around right after I moved to Chicago -- someone who was clearly motivated and well‑trained. Tristan is self‑motivated and deserves all the success and love in the world. Thank you!

Octavia is incredible. She's so thoughtful and felt passionate about finding us the right fit. If…read moreyou are looking for someone who cares more about you than the apartments - you found her. Octavia will always be my first call for rentals.

This place wouldn't be so bad for a college dorm, but not so much if you're interested in privacy…read morefrom both management and other tenants. The low rating is due to the fact that my complaints would be solved with a modicum of empathy/customer service from building management. Pros: It's always very clean (thanks Henry and Ana). Rent is on the high side of reasonable. The gym & other amenities are well maintained and nice to have (again, courtesy Henry and Ana). A good location for city living in Chicago - near plenty of decent restaurants and access to public transit. Cons: Every conversation we had with Rosa and Gentiana was unpleasant. They treat everyone like an 18 year old Loyola student, which more or less comes across as bullying. This might get a pass if their behavior wasn't so incoherent, invasive, or unprofessional. For example, they shared security footage of a tenant using the common area with the entire building in an attempt to shame them for a some minor infraction (drying their coat in an empty common room). Another would be Rosa taking the time to look in my wife's car and complain about some boxes she had in the back seat. We had a few months of consistent cigarette smoking on our floor. Instead of addressing the problem, we were all asked to send a video of the offending unit - not sure how we were expected to capture the smell on video. Never ending emails about tenant events that made sorting the actual important information out nearly impossible. They need to make separate mailing lists, or maybe cancel all the events and knock some rent off for everyone. Someone was in our unit at least once a month for some reason or another, never asking for a time to enter. Our unit was left unlocked at least once during the incessant intrusions. Some maintenance goes unit by unit and lasts weeks, and you will be expected to have your unit prepped for a visit the entire time, even if they only need 30 minutes for the actual work. Construction in the 1st floor retail space caused a strange odor in some apartments and made the fire alarms go off multiple times early in the morning. Budget at least $1000 for move-out fees and cleaning. Their recommended cleaner is similarly condescending and seemed unhappy doing more than a light clean - it's probably worth finding someone else. They'll make sure to charge the maximum allowable and then some no matter what 'damage' they actually need to repair. As far as places go, this was fine for a short time, but I can't imagine trying to make this place a home.

Overall, my experience living here has been positive. The apartment is conveniently located behind…read morethe CTA Red Line, with many stores (Aldi, Whole Foods) within walking distance, as well as pharmacies (CVS, Walgreens, UrgentCare). There are numerous restaurants nearby, the area feels safe, and it's well-connected to other neighborhoods in Chicago. The lounge is consistently well-maintained, and maintenance is always prompt in addressing work orders. Henry and Ana, in particular, are friendly, approachable, and always have a smile. The package room has been secure, and I've never experienced issues with lost or stolen mail. The building feels safe overall, with key fob access and a reliable intercom system for guest entry. However, I've had some negative experiences with the management that have impacted my overall satisfaction. Rosa, the building manager, has been consistently difficult to interact with. My first experience moving in was unpleasant, as I was greeted with an attitude for being a couple minutes late to pick up my keys. On several occasions, I've felt disrespected in her presence, as if my questions or concerns were an inconvenience. Emails from management often come across as passive-aggressive, which made communication challenging. Unfortunately, these interactions led me to avoid engaging with management as much as possible. Additionally, Cagan Management, in general, has been unresponsive to leasing inquiries, so I would advise caution if you're considering renting from any of their other properties. Another point of concern is the expectations upon move-out. The building requires apartments to be spotless upon leaving, with charges ranging from $20 to $75 per item that is not cleaned to their standard. It seems like they expect tenants to hire professional cleaning services. I hope the $450 move-in fee charged to the next tenant is partially allocated toward cleaning, and it's unclear what this fee covers. Additionally, the rent has steadily increased by nearly $75 per year without any significant updates to the building's amenities. The gym still has outdated equipment, and resident events have become increasingly rare and lack thoughtful planning. Given the rising rent and lack of improvements in amenities, I had hoped for a more welcoming environment and better communication from management. Moving to a new city and paying a premium for rent should come with a better experience, and unfortunately, I did not feel that my concerns were addressed in a way that made me feel valued as a tenant. For some reason this is not showing up on yelp.

Nice apartments if you have perfect credit. Before I toured I let them know I had student loan debt…read morethus my credit wasn't perfect. They stated they offer a second type of approval where you have to pay a higher fee. I assumed this would be the case with me. My wife and I together make almost 4x the rent. No bankruptcies, no evictions, no credit card debt. After taking $160 in application fees we were denied. So good luck.

I've been considering moving out since the first day of moving in. The only one star is given to…read morethe fair price for an apartment with in-unit washer and dryer. The lessons I learned and I would like to share with other residents is that you should always complain in emails as angrily as you can and request credit for all the problems you experienced, no phone calls no face-to-face conversations please because you couldn't prove you've said that and they will deny as if you were lying. Elevator problems: was down for a couple of months when I moved in. Contacted management office, no resolution. Had to move all my stuff through stairs to the 4th floor and tipped my helpers a hundred bucks extra. When my husband asked what resolutions they could provide afterwards, no refund or credit was provided. Then 4 months later, the elevator was down for 2 months again. Heat issue: can you imagine living in an apartment with no heat during the coldest Chicago winter? And the heat was off almost every week? That is what happened to me. Again, no reduction in rental or utility package was given. The management office told me that they "worked hard to fix the issue". Am I supposed to appreciate your hard work? Come on, the issue should not happen at all in the first place. Management office: don't even try speaking to the management office, because they will find lots of excuses rather than helping you. Write emails, copy their corporate, and request refund of rent for issues you experience loud and clear. And write reviews on google, yelp, and all the rental websites. Lost package: there is a package room, but very poorly managed. I lost my packages. Now I never send important packages to this address. Noise: I hear super loud ambulances and fire engines on N Sheridan road every day. If you work from home sometime, don't live here. There are always people with mental issues shouting at the bus station downstairs at night and in the early morning. Watch out if you are a light sleeper. If you are still planning to move in, just be prepared to walk the staircases and live in freezing apartment during winter although you have already paid.

I lived in a Hayes Properties building for 4 years now and was SO sad to leave, the management is…read moregreat. The maintenance team at my building in Lincoln Park was amazing. Nothing was left unfixed or unresolved for longer than 24 hours. The building manager (Maggie F.) is also amazing, quick to respond, and professional. I wish every building manager could be as quick as her. This was my favorite apartment to live in and I'm still sad to go (only left to move in with my significant other). I've lived in Chicago for 8 years now and have had a variety of apartments through different management companies and I have to say, Hayes is the absolute best. I recommended a friend of mine to move into here (Fullerton Pkwy property) when they first moved to Chicago and they actually did. 5/5 stars and an incredible team at Fullerton Pkwy!

Hayes Properties is a great place to rent from,they really take care of their property,all clean…read moreand safe.The maintenance is excellent and they're clean updated.With all experience workers.

Have lived here for a little over a year and will not be planning on coming back again. I have no…read morecomplaints about the door staff or the maintenance staff. They are great and have been very helpful and responsive. The building manager however has been a nightmare to work with. For the past 6 months there have been roaches appearing in my unit from somewhere in the building and only in the last month has the manager actually taken action. I am sick and tired of dealing with these issues while feeling like it's been getting swept under the rug. Needless to say, DO NOT RENT HERE OR YOULL BE IN THE SAME SITUATION AS I AM TRYING TO ESCAPE

Moved out of here after living here for 3 years. Office manager, Kristina, horrendous to work with…read more Unpleasant attitude and drags her feet. While my spouse and I were moving out, with the elevator reserved, she raises her voice at myself and my partner in the lobby exclaiming "aren't you supposed to be out of here already?" She was 5 days early saying this. When I politely corrected her she told me I was wrong. Not only is this rude, it was an attempt to embarrass us as it happened in the lobby with other tenants and building staff present. Thankfully, the doorman and maintenance staff were there and are aware of what happens in the building and corrected her right then and there. She didn't apologize. Maintenance staff is great and responsive usually. I used to pay 1400 here for an un renovated apartment 3 years ago. Now that same apartment is going for 2100 without any upgrades, thus we moved. Just a fair warning for anyone wanting to move in get a renovated unit otherwise you'll be over paying. Wish I had something better to say after spending nearly $36,000 on rent over the years, but with Kristina as management I don't really think that would be honest.

I've been a tenant at 3900 N. Greenview #3 for 18 years now. I love living in this building…read more My experience has been 100% positive. CAP has always been very attentive to the needs, requests & complaints of the tenants. If there is a problem or a maintenance request, they always address it in a timely manner. I hope to continue living here in the future. Thank you Chicago Apartment Place people, for providing a great tenant experience!

Great location!!! We love how close it is to the train and the lake. The apartment is cute & had 4…read morebedrooms & 2 full bathrooms

This service is wrongly listed under apartment that don't care about your credit score. The…read moreapartments management companies only work with 625 credit score and above! I hope this save other people time!

I came here because of a referral from a friend…read more I walked in without an appointment and was seen by a couple of the employees there. I told them what I wanted in my apartment and what was in my price range and they went to work! They ended up showing me around to 3-4 apartments that fit my criteria and I ended up finding one that I liked that same day! They made things so easy for me and I was able to see the apartments the same day. They also didn't charge a thing from me! That was much appreciated. I highly recommend them. If you are looking to move to Oak Park, please give them a call!