At first, it was a hidden gem in River Oaks...for a few years. Now, it's under new management. While the office team are super nice, there are some issues.
Communication- veryyyy difficult to get snails of anyone; they often don't answer emails or messages in the app. They have several apps btw and seem to prefer communicating that way. I like direct texts and emails, personally bc working fyll time makes it inconvenient to go to an app for info.
Trash and Grounds.... Sigh, trash piles up in the public bins and smells. It isn't picked up on the grounds or the parking garage that I can see.
Noise - despite reporting incidents, children are allowed to run and scream down the halls every day in the evening-disruptive to peace and dogs who begin to loudly bark of course.
PACKAGES- this part is THE WORST; it's so out of control that carriers just dump big bins at the mailroom door now out of frustration. You can hardly walk through the mail room in the safari hunt for your package which hopefully has not been taken yet again by whatever pirate it is. I can't imagine what Christmas will look like.
The latest "solution"? Yet another app that residents pay for which has a HORRIBLE rating with horror stories on the App Store. So, Amazon (and all packages) will now go to another warehouse middle man and then be delivered....yeah, that defeats A Prime, convenience and anything to make resident's life easier.
Access - by an another app; you must create passes for deliveries, friends, etc. Gotta use the app to open the garage, then the garage door, the elevator, mail room, dog park, amenities, etc. This app I don't mind, but with 2 other essential apps...come on.
The grounds are well designed, there are no bugs, it's a grey location.... read more