The salesman we dealt with was great has for the service afterward nope..We purchased two leather sofas only to be told before delivery i would only be getting one leather care kit if I wanted another I would have to pay 70 dollars I was told I would be emailed or called day before delivery for a approximate time I nver received a called I called the day off 4 times left a message did not get a return message had to call back to get a time they delivered ar 510 that evening and one delivery guy came intobmy home to see first where they were going g then upon entry with the first sofa ripped pictures of my wall and a huge framed blackboard in my entrance denting by wall after they got the the sofas in they proceeded to rip the plastic off these LEATHER sofas with car keys while installing the legs on one couch the bottom material was ripped and nothing was said until my husband checked them out the next day when I called to I formed them of this I was told to send pictures and they would assess what they would do through all of this I've been trying to speak to a store manager for over a week and apparently he is MIA because I have not been able to speak to him. After our experience with the Brick in Red Deer I will not ever be purchasing anything ever from this store again read more

I bought a mattress, boxspring and bed frame today. I was greeted at the door by a salesperson, Aurora, who quickly asked pertinent questions about what I was shopping for and took me to view and test a selection of mattresses. She was very knowledgable and had great deals to offer. I asked for delivery and assembly. The only thing that was frustrating was the bed would be delivered one day, but the assembly wouldn't happen for another 4 days or so. That would be the only complaint I had. Great customer service though. read more

I recently bought a mattress. First of all I was very satisfied with the price. I got it down from 2000 to a 1000. Second the lady helping me was very professional and kind!! I was happy I went to the brick. There service and pricing were the best in town!! read more

The salesman Ky was nice but obviously not enough knowledge yet to be doing up paperwork. Paid cash for purchase and told pick up in Ponoka for Saturday. Had to get a van as no truck and when arrived told orders come on Wednesday. Then called The Brick Red Deer to say who would pay for vehicle used. No compensation for mistake as human errors happen so no one is accountable. Then get full bill to see charged $74.70 more than what was advertised. Might not be much but it's my money and now paid twice to pick up. Never ever again, will drive to Ponoka now for future orders. Funny fact, all the reviews on their Red Deer site are 5 stars....hmmm....shady they are. read more

The Brick - Furniture Stores Near Me - Red Deer, Alberta

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Complete rip off!! I went to look at some furniture, decided it was a better price than the other place I had looked at, so I decided to put the furniture on layaway. I asked how the program worked, agreed, and put down a deposit and one payment. The next thing I know, I getba phone call saying if I don't pay it all now, I will lose the order. When I asked why, they said it was because they only do layaway for a month!! Totally neglected to even mention that to me. Save your money and don't ever go there!!! read more

If I could rate this location a 0 star I would! Absolute trash service! They are all for helping when your making a purchase but as soon as you go in on a warranty claim they don't even bat an eye at you because they don't make the commission off the purchase. Hell to deal with doing any type of warranty claim. They can't even discount something $20 to make the prices match to have a straight across exchange when we shouldn't have had to do this 4 months after spending $1600 on a table set. I will not be supporting this location & will be advising others to stay away from them as well. Also don't ask me to email you to fix this, I've tried and 1) I've had no reply, & 2) No manager at the store wants to fix this problem! read more

Second review, few days after previous issues. Customer service assured us that their drivers installed our washer correctly. Not only did they install the pipes to leak, they connected the HOT/COLD lines to the opposite ports. The drivers didn't have a clue what they were doing, for install. And customer service at the store does not care, at all. This location does not give two poops about you. Only your money. read more

We bought a whirlpool range in march for our cabin , every time we used it the oven was below temperature , the clock would not keep time , call to schedule a repair , had one lined up 4 weeks later , waited the whole day no one showed , to go on whirlpools website , no one would return calls , call the brick that's a waste of time , so I have a stove that's in useable for the most part , will never buy from the Brick in red deer and or buy whirlpool . read more

Worst Brick in Canada if not the world. We just moved and got rid of most of our furniture so we needed a lot of stuff. Danielle our sales associate was amazing but other than that there is nothing positive I can say. Once we paid everything went downhill. Our orders got cancelled without our knowledge, then they claimed we owed cancellation fees and they said mistakes were made and we owed more money even though papers were already signed and management went over it prior. We were told our stuff would be delivered only to be told that it wouldn't be and we would have to pay even more and when we refused were told Mick (the worst manager there is) made our sales girl Danielle pay for the delivery out of her own pocket. I don't know what kind of scams they are trying to pull here but they are definitely scamming and screwing customers over. When we would call to try to sort things out employees that answered the phone were SO rude, and not helpful at all. Mick the so called manager would not take our calls so we had to drive over an hour a couple times to speak with him just to be told he wasn't there, even though we saw him there. He hides in his office or claims to be "busy" and will pass you on to other management. When we called and asked to speak to him he would not take our calls and he apparently told employees to "stay away from us". AVOID AT ALL COSTS. Trust me this place isn't worth the massive headaches you will definitely have immediately after you pay! read more

On May 26, 2020 my adult son purchased an LG UHD TV Model Number 70UM73 from The Brick in Red Deer. Upon getting his new TV home and setting it up he found that there was a problem with the screen causing a distorted image on the left side of the screen. See attached photo. (Note: Photo upload failed. Will try again after submitting the review.) When we brought it back to the store that same day, the manger Garth Fawcett, advised us that in his opinion the problem was caused by impact damage after the TV had been tested at the store earlier that day. There was no damage to the box or the packing materials inside the box and there was not a single scratch, crack or smudge anywhere on the TV including the screen, sides, and back. If this TV was impacted hard enough to cause this type of damage to internal components there should be some sign of an impact somewhere on the TV. It was not dropped, bumped or impacted in any way and despite being given every opportunity to do the right thing, Mr. Fawcett made the unfortunate decision to send us home with a $1200 paper weight instead fixing the problem by replacing the broken unit that my son had purchased only hours earlier. Mr. Fawcett advised us that the only avenue was for my son to contact LG for a service call on a brand new TV. The TV was in impeccable condition and as stated earlier, there was not a single scratch, crack or smudge anywhere on the TV that would in any way support the assessment of impact damage. I have never felt so let down by a store manager for any purchase, at any store...EVER!!! WARNING: Do not purchase a TV at The Brick in Red Deer, our experience at this store clearly showed that the store management did not stand by their product and when something went wrong with a brand new product, The Brick in Red Deer simply passed the buck to the manufacturer. read more

I will not go back to the brick store at all the customer service was rude and not nice to their customer I waited and waited for a part for them to order in and they never did and I did go to a different furniture store and was treated like a customer and the brick lost me I will never ever return back to them and I agree they have a very trashy service as well and Hell no teat your customers with respect and if you don't they will not treat you with respect back and you made a customer walk out and never look back at all goodbye read more

Had a delivery scheduled and waited through the 3 hour window and no one came. There was no courtesy call to let us know. No call the next day. We had to call to find out. We rearranged our whole evening to wait for the deliver. Not impressed with their whole attitude as we had been waiting for the product for over 3 months. Will not shop there agai. read more

Absolutely disgusted with the Brick. After spending a large sum for a new tv we have gone through nothing but hell. First we had to wait over two month for the tv to be made (we were told approx one month) but after anxiously waiting when delivery day came we got the WRONG tv.... few phone calls to the higher ups we agreed that we would use the incorrect tv till the new one was made (again approx two month) circle another round of waiting, new tv was to be delievered and the guys show up asking where the loaner is.... 75' and about 80lbs they expected me; one single person to have it off the wall and in the box...delivery guys "did not feel comfortable touching it"; let's not forget to mention we had also paid for installation that also never happened. Again a few calls are made trying to come to an agreement to get the old one down and new one up they were unwilling to help at all. Apparently $10k is nothing to them nor do they respect there costumers enough to come to a solution. End resulted in returning everything. We will never step foot in there facility again. read more

I ordered a new oven a week before Thanksgiving. I was told it would arrive around October 23rd, with a little grace period. Silly me thinking this grace period would be a week or two. I just reached out to get an updated ETA and was told mid to end of January!! No one able to do anything besides offer to change to a different range without any deal on a new one. Except I don't want a different one, I want the one that I researched and planned to buy, confirmed thrice that it was available on this timeline, and am frustrated. Here's the kicker. On the Brick's website it still says it's available for delivery around November 12th. Clearly they know they can't deliver this item by November 12th and they should be updating their website. Further to this I'm told that they're not in control of the manufacturer's timeline. I understand this, but then update your website and contact your customers with the change . . . perhaps offering to do something for this major inconvenience! So incredibly frustrated. And was told "I understand that the website is very misleading." Seriously? How is that an answer? read more

I'm appalled with the lack of customer service or response at the Brick in Red Deer. I purchased a large sectional two years ago but was concerned with the quality of the fabric and was assured by the Sales Manager if I purchased the 5 year warranty I would have nothing to worry about. In December the couch started completely falling apart, you couldn't sit on it without a button on jeans pulling a bunch of fabric out so I decided to start the warranty process. After a month someone was finally sent out to have a look at the couch and claimed it was irreparable due to pets, I have had several couches and the pets have never damaged them, so not only will they not fix or replace the couch they will not give me my warranty credit back towards a replacement "because the process was started". The first warranty lady I spoke to also informed me that this was a common problem with the "Morty fabric" and that she would investigate and get back to me with a better answer tomorrow, that was 4 weeks ago. I called back to inquire a week ago and was placed on hold and hung up on. I called back today only to be told nothing could be done and when I requested to speak to a manager Marietta informed me that she (Michelle) was in a meeting during two separate requests. If you value quality, honesty, and respect I highly suggest shopping anywhere else! read more

This is a rather disappointing experience from The Brick - Red Deer... In August 2017, we purchased We purchased the Putty Chenille Sectional - Beige edition (two love seats and corner unit) and the extra 5 year warranty protection plan for $400. At the time, both my wife and I recall the sales associate stating that we are covered for a "one time stain claim" throughout the 5-year term, making it seem that it was 'one time', not 'one incident'. Fast forward to October 11, 2019 and we decided to utilize our warranty that we purchased. We submitted all the information to Samantha at The Brick - Red Deer for our claim and received an email back from Samantha stating, "I have received approval from the warranty department to send a tech to repair your loveseat. He will be in contact with you within 3-5 business days to book a service date with you". The "tech" came into our home on November 7 (Might be wrong, have to check the date) and did not repair anything. He just took pictures of the damage and filed a report back to The Brick - Red Deer. The damage included was stains on the fabric, rip near the corner of the inside armrest and on both love seats there were a rusted stain coming through from the metal spring. The tech stated to us that The Brick - Red Deer would be in contact with us within a week's time, but they will have his report by end of day, he stated he was not sure how they would proceed, but assumed they would send out new covers for the affected spots and re-stitch the rip. He was not sure how they would proceed with the spring issue, we thanked him and he left. On November 18, my wife called The Brick - Red Deer, as we have not received any notification about what is happening with our love seats, and that is when we found out really how they treat their customers... My wife contacted me upset that absolutely nothing would be covered through the claim we made, and whomever my wife spoke with on the phone with was unsure as to why and would receive a call back. I ended up calling and speaking to Destiny, whom I was told is the Manager that handles all warranty claims. Now this is where I am actually extremely shocked as to the professionalism that Destiny did not display towards me on the phone call. The exchange went back and forth with Destiny and although I was upset with how we paid an extra $400 for warranty, I did not raise my voice or lose my cool. Was I was stern, yes. Was I upset, yes. Destiny on the other hand threatened multiple times to hang up on me, continued to state that we were "Neglectful" with the product as there are "multiple" stains on the loveseat and even went as far as yelling at me on the phone. At no time should you ever yell at a customer, ever. It is extremely unprofessional and I even called her out for it. Destiny stated tried to turn the blame onto me and stated "Because you're yelling at me!", I then responded with "I'm not yelling at you, I'm speaking sternly and factual as Samantha sent an email stating that your tech would repair our product and all he did was take pictures, am I upset? Yes, who wouldn't be but I am talking sternly and not yelling, that's all on you". Destiny continued to state that we were neglectful and that the tech was never going to repair, he was to just come and look at. I stated again, that is not what Samantha wrote and I want my $400 back or it repaired. Destiny stated "that is not happening" and after another brief back and forth I asked if this is the route she wanted to go through and she said "Yes" and hung up the phone. My wife called after me and explained that we felt that they were taking the easy way out, if they didn't want to accept the claim on for the stains, fine, it is what it is. The fact that they have a faulty product that is ripping and both couches are staining in the spring makes it faulty. A couple of days after one of our friends (before they knew of the situation), were looking at the same type of couches as us. During the conversation, the sales associate (not knowing of course) stated that "we are dealing with a customer right now on warranty with this couch, he yelled at me" and laughed during the conversation, again I never yelled. The Brick - Red Deer has been very unprofessional through this whole experience and I would like to see something at least rectified with this situation. We have in the past had very good and pleasant encounters with previous purchases, washer/dryer, whole bed sets, dining table / chairs and entertainment units, but this whole situation has turned us and our extended family / friends off from ever purchasing another item from them if this is how they treat their customers. read more

We have always had a good experience at the Brick. Kyle D was informed and very helpful. He was thorough without being pushy. He explained how to inspect our new mattress when it arrived and how to prepare our old one for pick up. read more

appreciated connor 's assistance,not pushy,gave us time to make our selection.thank-you connor for your customer service!