We eat at Brazos landing once or twice a month but after tonight we will never go back there again. Before Baylor games and after Baylor games we should go there and eat. Please Read so you know what to might expect...1. We arrived to the restaurant and were seated quickly. We sat at our table for 10 minutes for anyone came up to grab our drink and appetizer order.
2. Our appetizers finally came out after we got the drinks and I had requested sauce to dip my mozzarella sticks in and they did not bring it nor did they bring plates for us to eat on.
3. We waited for the waitress to finally come back and ask for some plates and ask for the sauce, she brought the plates and then a few minutes later brought a sauce but it was the wrong sauce she brought out cocktail sauce instead of marinara.
4. So now we can enjoy our appetizer 10 minutes after it was brought out and now cold.
5. two out of the three people's drinks never got refilled our entire visit.
6. our plates come out and one of our plates is not what we ordered they accidentally got the wrong thing. so we send it back and are told it will be done quick.
7. I would say 12 to 15 minutes go by and the food arrives. at this point two of us at the table are pretty much almost done eating so the third person asked the kitchen manager who brought the plate for to-go box.
8. when we requested to go box he looked in disbelief and asked why we hurried as fast as we could. never at any point was I'm sorry we messed up said.
9. so after a little bit of back and forth between me and the kitchen manager he brings us our check and sets it on the table.
10. At this point my 6-year-old is in the restroom and he proceeds to pick up her plate and put trash on it and I told him wait we are not exactly done eating. and he smartly replied oh I thought since y'all were getting to go boxes y'all were done eating I guess you still are eating. completely aware that he is being a smart a**. so I told him I don't appreciate having to pay over $100 for a meal that was absolutely mediocre and service that was horrible. He disagreed with me and stormed off like a 5 yr old.
11. A waitress that is used to seeing us in there came by our table and was actually concerned about what was going on so we told her ,so she went to find the owners.
12. After a few minutes we were told the owners are not there so she's going to send Brandon the manager.
13. So Brandon the manager comes over and I list off every single thing that went wrong and told him that we eat there two times a month and it never had anything like this really happen.. we spend over $100 each time we come and tip the waitresses 30 to 40% on the check.
14. so after hearing me out Brandon tells me I'm sorry sir we can get the food remade even though y'all are ready to pack up and go but the owner's policy says we cannot give discounts or comp any food.
15. At this point we've had horrible service, the wrong food, no refills, cold food. a very rude kitchen manager, a mop waitress that did not know where she was or what she was doing, kids food got took while still eating.
16. I don't like going somewhere where the average plate is over $20 and you get horrible service worse than McDonald's and then whenever they mess up they don't want to admit that they messed up or take any blame or make it right.
17. So I did the math and in a year we spend anywhere from $2,500 to $3200 a year at this restaurant and that's probably under.
18.We park there for Baylor games and pay the $50 to park and eat. No More!!
19. Had my father's day there. Ticket was over $400 there for our table. No more.
20.I hope the owners take a look at their policy because it is gonna cost them. I told the manager Brandon to maybe call them and that I'm gonna post this. It did not seem to phase anyone.
21. The table next to us overhead the whole situation. It was their first time eating there but said they would not come back after hearing the whole ordeal. So there's 4 more customers lost.
22. Our favorite waitress heard the deal and did not understand why they were being this way. She apologized and told my 6 year old goodbye and was sweet.
23. So if you want bad service, bad management, the wrong food, no plates to eat on, empty tea glasses, your child's plate took away, cold food, no refunds and over priced items Go to Brazos Landing. Spent $85 tonight, left with 2 Togo boxes and a hungry child.
24. I gave them 4 opportunities to make it right but they said NO. They should be embarrassed!
25. Now on to Facebook and Yelp. I want to leave good reviews but with this situation it's ridiculous. read more