This place is wonderful if your loved one needs bare minimum help. They are understaffed and they…read moreprovide poor training. My father was having issues adjusting and the only doctor or nurse visit he received was over the phone. It just got worse from there. We had to move out because their staff couldn't handle him. They raised his care level drastically after one month. They overmedicated him to zombie status. To add insult to injury, they overbilled us on the last month. I would recommend this place if you need to get back at someone. Otherwise, steer clear.

I am so pleased with this memory care facility…read more Everything is clean....and the CNAs and all staff lead with a smile! they make my mother feel like she is home. These folks understand customer service as well as the complexities of caring for folks with Dementia. I strongly recommend Autumn Leaves to those folks with a loved one who needs quality care. Thanks to Danielle, Stephanie, Dawn, and all of you there. You are a true true blessing. steve.

Very good care, knowledgeable staff, helpful administration and good food. You can be flexible with…read moremost services offered. Therefore, you can very much customize your life here. I would recommend living here to anyone looking for supportive/assistive living.

We moved Dad in after Covid precautions were relaxed a bit. We found that minimal help was given…read morewith ADLs like dressing, bathing, light housekeeping and medicine reminders. "They're supposed to be independent," we were told when Dad asked for help making his bed. RN works 40 hr wk, is not there nights/weekends, she does hands on care like bandages, aides not allowed. When touring and signing contract, family was told all staff are in-house employees but aides are mostly outside agency so rotating strangers were providing care who didn't build any bonds with our Dad. Some were caring and wonderful, some were not. (None were abusive.) "Good" activities like going out for lunch or dinner or anywhere are RARE. On Medicaid? $30 left after cable/phone, you can't go unless family pays. So it's mostly the rich kids clique that gets to go places. A HUGE positive is Medicaid residents still get/keep their private rooms, not forced to share a room, and receive exact services and care as the cash payers. Cash pay starts at $5K+/mo for a studio. Our big problem and why we moved Dad out recently- LACK OF PROMISED CARE/ACTIVITIES. We were treated like complainers by apathetic Administrator when we pointed out specific items in Dad's contract not being done. No idea if our issues were ever discussed with nursing director or activity manager but they were never corrected. Dad didn't get twice/week shower, aides spent under 10 mins/day interacting with him, some complained LOUDLY if he'd buzz for a little help standing up from toilet. To their credit, we thought staffing was bare minimum and know CNA turnover is high. Maybe treat them better and pay them more to retain staff? Care was rushed. Calendar activities are a joke, shows many daily options but most are lame worksheets left on door to be done alone. Contract states care and activity plan SPECIFIC to Dad's needs would be written up and followed, which never happened. We were promised (and paying for) stimulating activities and a social life for Dad. He could sit home alone and do nothing for free. He's just a little slow getting around but wanted friends and things to do! Activity woman snippy and defensive when asked about activity plan, would also evade us when we visited. Food is average institutional food, nothing special. The rooms and bathrooms are large and the outside grounds are very nice. We are still waiting on partial month refund almost 3 months after moving Dad out so some issues with the office which they say corporate does the refunds. Heritage Woods of Yorkville is far from terrible but did not come close to meeting our expectations to keep Dad busy and engaged.

Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

I was there very briefly. I swear I wasn't sure if I was really in hell because that's what I…read moreimagine hell is like. It was absolutely gross. The shared room mate was awful experience. The heat was up so high I was very i was soaked with sweat. The place looks and feels dirty. (I honestly feel bad writing this) I don't have any complaints about the aids and nurse practitioner. The recreational lady was kind of strange asking if I want to go to church service. Thank god nurse practitioner said I was too sick to be there and sent me back to the hospital. Like another review mentioned the place was a nightmare for me too. They really need a new building it also looks like the last time they decorated/updated was 1970's.

I wouldn't send my worst enemy to this facility! The nurses and caretakers are supposed to read the…read morepatients chart when they first come to the facility, but they didn't for my family member. My family member is diabetic and they did not know how to treat him. Only tested his blood sugars before meals. Countless times we had to tell them they would need to test it to determine if his number was high or low. My family member was there for some physical therapy which the staff never"pushed" a patient to do. I think some encouragement would've been helpful. If we needed to get a hold of the facility at times outside of business, you couldn't unless you contacted the local police to go over. My family and I had zero trust in his caregivers/nurses. Although one nurse and one physical therapist were extremely helpful and friendly, Meggi and Melissa. The nurses and caregivers seemed to be scared of their patients. Definitely try to duck out of rooms quickly. Many times when I was there alarms at the top of patient's rooms were going off for 10 to 20 minutes before a nurse went in there. This place was more of a nightmare than anything, definitely one of the worst experiences for our family.

The head of nursing needs to find a new job, and should lose her license. Maybe with something of…read morethe words "do you want fries with that" she is snaky and not a person to trust. Her staff is as equally lazy as she is. I had never met the admin til my grandfathers last day in the facility before he died. We asked for help from the nurses and doctors for the months he was there but ultimately they thought it best not to give him water or juice daily like we had asked, due to failing kidneys. This facility does not do complete charting daily. So we never knew if he got his meds or not. They rushed him to the emergency room once they saw he was septic. He was in a lot of pain we put him on hospice and he died 4 hours later. Don't send a family member here they will make sure of it to kill that family member.

Jennings Terrace is a very special place. My mom is there and she is 100 years old. She lives on…read morethe independent living side, but she is surrounded by people who care for her and love her for who she is. It's not the kind of place that wants to gouge you. It's the kind of place that sincerely cares about people. The staff is exceptional at what they do and exceptional at understanding people from different walks of life. They are able to have compassion for my mom and her health or mental health difficulties that we all have at times throughout life. I am so thankful that my mom is at Jennings Terrace. There are a lot fancier places, but I don't think there is more skill or care or compassion in those places. This is home for my mom and she is happy there. We decorated her room and she loves it. She goes and sits out by the big cozy fireplace and watches a movie with other residents when the weather is cooler. And, when we walk in are usually greeted by someone who gives us a smile or a group of people playing games and laughing in the game room. This is home for my mom and I am so thankful to Esther, Daphne, Diana, Keosha, Diane and all the other staff members that I haven't named that make sure that things run smoothly. I live out of state and I know my mom is cared for, and it means so much!

I chose Alden for my aunt and it was a wonderful experience from start to finish. Clean and…read morewelcoming and the staff is 100% above the mark. The care that my aunt received was beyond what I expected for a facility as I know they are usually overworked and underpaid and have so many to take care of. Her caregivers were attentive and loving and went out of their way to make sure I was updated if anything occurred. I would recommend Alden of Waterford to anyone looking for care for a loved one.

Alden Horizon Independent Apts Is terrible place to live…read more They are abusive to some seniors. They say one thing, then say they never said it. I have been needing a new toilet the manager Candace Avila says I can use public toilet. I pay me rent, I have no reason to be treated like this I am sure buy writing this they will do something to me.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!