HarborChase communicates to its members that if one is to be in transition (dying), that one…read morerelative who is not a member of HarborChase is allowed to sleep at HarborChase one single night in order to spend time with the dying HarborChase member during their last moments of life. When my grandmother was in transition, she displayed the following symptoms which included an inability to eat, inability to move, inability to take medication, inability to speak, and inability to open her eyes. She was on her deathbed which was provided by Hospice. Somebody named Donna stated to me "Your grandmother is not in transition, and therefore you are not allowed to spend the night with your grandmother." At 2:20AM that very night, my grandmother passed away. HarborChase does not adhere to what they communicate to their members. This is a place of dishonesty.

I am a harpist that was hired by Harbor Chase to play for their residents for a Thanksgiving…read moredinner. There was difficulty with the contract and the person that hired me, however, upper management became involved and worked to resolve the issue. The staff was professional in resolving a challenging situation, which is much appreciated. The residents and community are inviting and welcoming, the food was fantastic, the space is lovely, and I was grateful to be able to add my music to the event.

l worked there for only a short period. The management team is impeccable.. you feel supported…read more I needed to leave her family reasons, but I hope to be invited back. This is a great company to work for, great staff. Great support..

Please beware! At your first visit to Harbor Chase Plainfield they will tell you what you need to…read morehear during this emotional and stressful time. But what is more telling about their true attitude is their total disregard for their legal responsibilities as outlined in their 62 page contract. Harbor Chase, as well as their Florida corporate office, simply ignore requests for them to comply with the terms outlined in their contract. Please allow plenty of time to read the contract fully before signing up with them. Here is an actual clause from their contract: Article IV, Section A (1) "you will not be receiving one-on-one staff supervision or assistance, your requests for non-emergency staff assistance will often not be responded to immediately." Can you imagine your loved one in memory care having to wait for assistance with bathroom needs? This review only highlights issues with management. I will post more details about the lack of professional care in future reviews.

This "retirement living" facility has a large footprint - but feels very staged and feels empty…read moreand institutional. I didn't see a single resident in the 1.5 hrs I spent there hearing their sales pitch which was mostly about the pricing structure, which is expensive and includes many additional fees. I was shocked that the entire place was so empty at 630pm on a Sunday night during the holiday season. It was really odd and uncomfortable. PLEASE look further before placing a loved one here.

Management is horrible , they only care about the $$$. Not the well being of the residents or their…read moreworkers . Would not recommend placing your loved one here . They are short staffed

My stay at The Springs was a nightmare. The facility is severely understaffed and the staff they…read morehad was, to say the least, unprofessional. There were times that I would wait over an hour for pain medication. The food was awful, mostly carbs and very little protein. They also lost several items of clothing in the laundry.

I'm sharing this because families deserve to know the truth about the systemic failures and…read morefinancial incentives that can compromise the care of their loved ones. My mother, Joanne Geraci, passed away on December 6, 2024, after being failed by both Central DuPage Hospital (CDH) and Monarch Landing Skilled Nursing Facility. We were assured that my mom, who was non-ambulatory, oxygen-dependent, and required assistance with basic needs, was being transferred from CDH to Monarch Landing for rehabilitation--not hospice or end-of-life care. This assurance gave us hope, but it soon became clear that this transfer was less about her recovery and more about financial and logistical incentives for both institutions. Here's What Happened: 1. CDH's Role: * My mom was discharged from CDH in critical condition despite being on flagged medication (morphine sulfate) that exceeded safe dosing guidelines due to her renal impairment. This medication likely masked her true condition, enabling her transfer. * CDH presented the transfer as a step toward rehabilitation, but they failed to communicate or execute a clear care plan. It feels like they prioritized clearing her from their facility over ensuring her safety. 2. Monarch Landing's Role: * Monarch Landing accepted her transfer despite lacking the resources to care for someone in her condition. She was placed in a room without basic safety measures like bed alarms or guard rails. * Within hours of arriving, my mom was found face-up, naked, and unresponsive on the floor of her room, without her oxygen cannula. 3. Financial Incentives Over Care: * Skilled nursing facilities like Monarch Landing have financial incentives to accept patients like my mom under Medicare reimbursement programs. However, they are not required to prove they can meet the patient's specific needs, creating a dangerous gap in care. * CDH likely benefited financially by discharging my mom to a subacute facility rather than keeping her in the hospital to stabilize further or await the delivery of her prescribed Tyvaso therapy. Why This Matters: My family was misled by both institutions. We trusted that my mom would receive care focused on her recovery and dignity. Instead, she was sent into a situation where her needs were ignored, and she died in undignified and preventable circumstances. If your loved one is a patient at CDH or being considered for transfer to Monarch Landing: * Demand clarity about their care plan and condition. Don't allow vague assurances. * Question whether the receiving facility is equipped to meet their needs. Don't assume they are prepared. * Be aware of the financial incentives at play. Ask why a transfer is being recommended and whether it truly serves the patient's best interests. Families deserve better than this. My mom's life mattered, and I will continue to fight for transparency, accountability, and systemic change so no other family endures this pain. Sincerely, Joe G.

My mother was in the Heathcare Facility for just under 2 years. We…read more were so grateful for the loving care she received from the nurses, aides, volunteers and staff while she was there. The facility is very clean, the rooms are nice and roomy and we felt peace of mind that she was safe and well cared for which was priceless! She had Alzheimer's and was treated with care and respect. The staff was kind to the whole family and the volunteers treated us like family and were very dedicated to taking care of residents. We became very close to many of the staff and will be forever grateful to them. We visited multiple times/week and made a point of developing a relationship with staff and volunteers and letting them know how grateful we were and that we understood how hard they worked to care for residents. It's back breaking work, requires tireless patience and caring for patients that sometimes can be combative and even aggressive. Repeatedly, I would hear and see aides, nurses, and volunteers respond to this lovingly with understanding and patience. As we would acknowledge their efforts - like anyone - they appreciated that we recognized the commitment it takes to do this type of work and would respond "I love what I do." It showed! They put their heart, mind and body into their work. Letting them know that we appreciated them was easy for us and meant a lot to them. It goes a long way no matter what facility you place your loved one in. I can't recommend Tabor Hills enough. It gave us comfort and peace of mind during a very painful time in our family.

Horrible place to work, minimum of 36 patients per nurse, no help from management, it is not fair…read moreto patients or staff

I put my sister in memory care there in April 2024.The staff that is in charge of memory care is…read morefantastic. They contact me constantly to let me know how my sister is doing. They are caring, thoughtful, and very efficient. Millie Houston, who is in charge there Is professional and extremely caring. If you're looking for a memory care for your loved one, consider Sunrise they are great there.

We just finished day two of moving Mom and Dad into Sunrise, and feel great about choosing this…read moreplace. We've been looking for just the right fit for several years and know that we found it. The staff is very friendly, accommodating and made us feel like family. We had lunch in the dining room today where Kristen, Patrick and Chef Mark treated us with the hospitality of a five star establishment. We decided very impromptu to have lunch in the dining room with Mom and Dad and enjoyed a delicious meal that was clearly an everyday occurrence at Sunrise. We couldn't have chosen a better home for Mom and Dad.

Living is not like it's proclaimed in the website. Meals aren't 5 star. No…read morelonger provide a dinner roll due to monetary constraints. Shuttle bus no longer is first priority for medical visits. Keep reducing amen and staff but rent increases yearly.

Review for Laurus Home care staff at Storypoint in Naperville, IL…read more "I am a former employee of Laurus and feel it is my responsibility to share serious concerns regarding the treatment of residents. During my time at this facility, I witnessed neglect, verbal abuse, and physical mistreatment of residents. It was distressing to see residents being treated without the care and dignity they deserve. I urge families and prospective clients to exercise caution when considering this facility. The residents deserve a safe and compassionate environment, and I hope that bringing attention to these issues will prompt necessary changes for their well-being." Families and love ones please check on you love one and please find the time to purchase camera equipment for your family member to be installed in his/her/theirs unit.

i believe executive staff, could be a little kind and be more knowledgeable some have no clue…read more what's going on consierge is a blessing and how about sassy? executive staff does not have enough experience to do job accurately and no one ever wants to put their loved one in a memory care home . some staff are most are not the caregivers are gold

I am so happy with the new company. This place finally has solid leaders in place…read more And they are fabulous so far. If you have a family member here and have not met Brian or Anna yet, please meet them. They are very efficient and kind. And they put residents first, not just my Dad. The communication has improved immensely, which I was frustrated with in the past. I had thought about moving my Dad for various reasons. I now know he is in great hands and getting excellent care.

It's where you're love one will be loved and taken care of like family. Everyone is there to, give…read moreyour love one the greatest care in love and health. So many activities to do and the food is really delicious and healthy. Everyone from food, front desk to nurses and CNAs are great people.

Excellent Facility where caring staff help residents live a truly purposeful and full lives!read more