Nathan and his team were amazing. They are warm, kind and understanding. They took the time to work…read morewith my parents through the whole process. The building looks wonderful after the updates that were made. I love that the medical support is on-site but is also optional and based on what the person needs, not just a medical level to charge the person more.

My 94 year old Mother just moved in to Independence Village in Naperville and so far everything has…read morebeen great. The staff has been super at welcoming her to her new home and taking care of anything extra she has needed. The residents have also greeted her with enthusiasm, support and friendship.

I wouldn't trust this agency with my worst enemy. Unreliable untrained and constantly calling off…read moretheir shift due to personal matters. We went without service for 2 weeks because Brian the owner of them over here we had a $600 bill outstanding he refused service for 2 weeks until the bill was paid so we dropped him like a hot potato. They promise you everything, and to deliver mediocre to almost dangerous caregivers one night we had to turn our security cameras on the caregiver scared us so much you look like he just got out of jail. Stay away if you value your loved ones health and your care givers State of Mind unreliable service. The communication is so poor I'm wondering how he stays in business. I will be grading you on the Better Business Bureau site for neglect and abuse of a caregiving agency

The staff is professional and caring . I recommend their services to anyone with needs for caring…read morefamily members. As a Healthcare Provider myself I strongly recommend them.

My mother recently passed away in the memory care unit at Cedarhurst. She had resided there a…read morelittle over a year. I can't recommend this facility enough for the quality of the staff and cleanliness of the facility. We had experience with 3 other Naperville facilities and Cedarhurst was by far the best.

Christine Dunn and the various staff members at CEDARHURST have been extremely helpful with our…read moreparents during recent health issues they have had. It truly took "A VILLAGE" including the CEDARHURST staff and our family appreciates their care.

For weeks we had been in conversation regarding respite care. They said they do have respite care…read morefor a minimum of 30 days...which we really had to struggle with because we only needed a week or two. However was going to settle for their "terms". We scheduled a tour and was pleased with the facility, putting us at ease that our senior would be in a clean/safe environment. We were given a folder with further details along with fees and paperwork needed to proceed if we were to decide on their facility. On another visit, after discussing and deciding this would be a good fit for our senior's respite stay we went through the assessment process. Here is where things began to go wrong. During the assessment (the "professional" arrived late for a scheduled appointment) people came into the open door assessment. Not really professional if a senior is being assessed and the door to the office with a busy hallway is a good way to get true attention and responses of a senior diagnosed with early onset dementia. Well, the open door brought in other employees of the facility. One walked by the doorway a few times before just walking into the office to get (of all things a soda pop) from the nurse giving the assessment! Not long after, the director of the facility just walked in to introduce himself. I'm wondering (couldn't the introduction have waited?). All the while... the "assessment " had not been completed. Following that we were taken to a room to show us all the what a "Respite" suite would be. We must admit the studio looked very nice, spacious and very clean. Our loved one did comment on its design and stated it would be nice to stay for respite. At this point we were asked if we could discuss the financial obligations and schedule the / book the stay. Because it had not been discussed/disclosed prior to this meeting of a deposit needed to "reserve" the space, we had to return with a check for deposit. At this point"finalization " meeting, a few hours later. We were pulled into a meeting with the sales department and the director who proceeded to try Pressuring" a Move-in instead of a Respite stay. The director kept expressing how poorly the assessment was and even if our senior were to be placed on the Assisted Living side of the campus our senior would eventually be moved to memory care. My big question and concern is "you mean within the 30 day respite our senior would have to be moved to Memory care?" The director kept insisting on having our senior be "Moved-In". His defense or reasoning as he stated...your senior did not have a good assessment. When asked if we could review he rolled back to say it has not been put in the system yet. Big Question Mark over our heads!! At this point we felt as if we were on a neighborhood used car dealership! This was after writing a deposit check for respite care. Stepping back for a few to explain about this facility... Respite care is furnished and in the information folder there is a list of items needed Prior to using their services. Because we were discussing and planning several weeks in advance we had started purchasing items from the list. At this facility (which is no where written) a Move-in requires the family to provide furniture for the living space. We are still wondering how did a stated "Respite Care " stay become a demanded Move-In? For anyone seeking "Respite" for their loved one...you may want to look elsewhere.

If you are looking for a caring place for your loved one, I highly recommend Eden Vista Rock Run in…read moreJoliet. My aunt was a resident of the assisted living facility for over four years and recently transitioned to memory care. During her time in assisted living she was treated so well by the compassionate care givers. Rock Run provided her with numerous activities, meals and a social experience she needed. More importantly, when it came time for the move to the memory care facility the staff worked with me to guide me along the way. The transition was not easy for my aunt, or me, but I truly know she is in the best place. While EVERYONE I have met at Rock Run is caring and compassionate, I would love to give a shout out specifically to Michele (Director of Nursing) and Karen (Asst. Exec. Director). Their guidance during the difficult time of moving a loved one from assisted living to memory care was invaluable. I could never have done this without their help. They listened and walked with me every step of the way. When situations or questions arose, they were always a phone call or e-mail away. My calls were answered quickly and e-mails answered promptly, even on their day off. If you are considering moving a loved one to assisted living or memory care, I hope you will consider looking at Eden Vista Rock Run.

I am a harpist that was hired by Harbor Chase to play for their residents for a Thanksgiving…read moredinner. There was difficulty with the contract and the person that hired me, however, upper management became involved and worked to resolve the issue. The staff was professional in resolving a challenging situation, which is much appreciated. The residents and community are inviting and welcoming, the food was fantastic, the space is lovely, and I was grateful to be able to add my music to the event.

HarborChase communicates to its members that if one is to be in transition (dying), that one…read morerelative who is not a member of HarborChase is allowed to sleep at HarborChase one single night in order to spend time with the dying HarborChase member during their last moments of life. When my grandmother was in transition, she displayed the following symptoms which included an inability to eat, inability to move, inability to take medication, inability to speak, and inability to open her eyes. She was on her deathbed which was provided by Hospice. Somebody named Donna stated to me "Your grandmother is not in transition, and therefore you are not allowed to spend the night with your grandmother." At 2:20AM that very night, my grandmother passed away. HarborChase does not adhere to what they communicate to their members. This is a place of dishonesty.

So many problems with this company. It's a revolving door of unqualified people. Once in a while…read moreyou get a decent caregiver, but they never stay long. Then it's time to start all over with a new person. It's extra work for family members because many of the caregivers will slack if nobody is checking up on them. How ironic that "Trust" is a part of their company name. Employee pay and morale...both low. Complaints are swept under the rug. Take a pass on this company. When it comes to finding good care for you or your family member, do your homework!

The caregivers from All Trust/Honor have been very kind and conscientious in taking care of my Mom,…read moreand have taken a big load off my plate so that I can successfully work from home.

To whom it may concern, It is our pleasure to commend Sarah…read moreCardona for being an extremely conscienscientious and skillful nurse. She is truly a benefit to your company. Thank you for sending my husband a friendly and caring nurse for his wound care. Sincerely, Susan and Wayne Matejka

My husband needed in home physical therapy after his hip replacement. Robin came to the hospital…read moreto introduce herself, answer questions and arrange the schedule for home PT to start. She was understanding and flexible when his discharge got delayed two days. Jennifer came 3x week for 2 weeks and we can't say enough positive about her. She is competent, knowledgeable, professional, courteous, reassuring and a delight to work with. Cindy RN came for the one allotted visit and was knowledgeable, professional, and helpful in answering some medical questions and in teaching us how to apply the wound dressing. She even provided us with better supplies than the hospital gave us at time of discharge. We highly recommend DMJ, Robin as the healthcare liaison, Cindy in the nurse role and Jennifer as the PT. Now we transition to outpatient PT but it certainly has been convenient these first two weeks post-surgery having them come to our home!

It is most certainly my honor to have been asked to provide a review/recommendation for Excellent…read moreHome Care Services. Bottom line: My 86 year old mother and the caregiver that lives with her 24/7 are more like roommates than patient and "nurse"...truly. Emma has become part of our family. Emma is my mom's primary caregiver. She has been with us since hiring the agency nearly two years ago. We have had several other people stay with my mom since then, and all are equally as professional and as caring. Dealing with an elderly parent, that requires 24/7 care due to mid-stage dementia and early Alzheimer's disease is not easy for anyone. Because I live nearly 1,800 miles from Chicago, my mom's caregiver has become my eyes and ears, and very much like an older sister to me, as well. She attends my mom's doctor appointments and calls me on speaker phone! I highly recommend Excellent Home Care Givers for long- or short-term care. I could NOT do it with out them. Sincerely Linda WK