Went in to get my eyebrows done around 4pm today. There were 2 people before me, it went by pretty…read morequick! Not much of a wait time. I told the woman who was threading my eyebrows exactly what I wanted & she did a great job! Eyebrows are $15. They also offer a loyalty program. I think it's based on the number of times you go. To join you jack put your phone number in at the kiosk in store. The store is plain & simple settings wise. Which is okay since the service is fast & you'll be in & out. I overall liked it here & would most likely go again!

I rarely write one star reviews but I have visited this place twice and left without getting my…read moreeyebrows done. The first time I visited was on a Thursday at 12. I was 13th in line. I pulled a number and I waited 45 minutes without my number getting called and had to finally leave, as it was a weekday and I had a work meeting at 1 pm. The second time, I arrived again on a weekday, this time on a Tuesday at 7:20ish. There were at least 9 people ahead of me and I immediately asked the threaders, 'do I have a chance?' Their policy states that last call is 7:45. The threaded responded 'yeah you do.' I had my ticket in hand and went to a store nearby. I returned before closing and there were still customers in the chairs having their brows threaded. It was minutes before closing at 8 and as mentioned, there were still women being threaded. I came with my number and the threaders now stated 'no we aren't taking anyone.' When I reiterated what I was told just some minutes before, they said 'you have to wait here.' I was in absolute shock. There is no sign written that you must wait there after you have already pulled a number for your spot in line. There was no notice of this when I had just spoken to the threaders when I asked if I had a chance. This felt like a convenient excuse in the moment. Only come here if you have 2 hours for your commute and to sit and stare at all of the other people waiting in line for an hour before your turn comes.

I've been going to Crystal for years and I love how she does my eyebrows! Highly recommendread more

I can't say enough good things about Crystal. She always goes above and beyond on my waxing…read moreservices. She's highly professional, very personable, and delivers service was a massive, genuine smile. I've been seeing her for years and will continue as long as she's waxing! She always has fantastic recommendations and does a great job. I would highly recommend! And after getting your hair ripped off, you get a glass of wine. ;) Thanks, Crystal!

I honestly hate to even leave one Star…read more I have been going to this nail salon off and on for some years now. On April 6, I decided to do a walk-in with Kevin to do my pedicure as he is always the one to do it. I'm not sure if Kevin was having a bad day but he did not provide me with great service. I was letting him know that I was in happy with the way polished looks as it wasn't fully covering my toenail which I had a toenail that has some discoloring to it, so it was really important that that was covered, and there were parts of the nail that wasn't covered. Kevin told me that I was being picky when ultimately I just wanted to ensure that my nails had for coverage, so he painted my nails and my skin, which gave it a very unpolished look that I was unhappy with and then I noticed that the acrylic on my toenails are very thick and so I also mentioned about that. I guess Kevin must've got irritated. He asked another nail tech to finish my nails, cause he was going on break and to add to that he didn't fully complete my full pedicure and I left out of that shop. Let's just say with my pedicure halfway finished and I paid $125 just to end up with them taking the polish/acrylic off of my toes. There was no accommodation, no apologizing and they pretty much just took my money. I will say that I will never return to this nail salon again.

I love Ivy nails. They always do a perfect job and take their time with me. I highly recommend…read moreIvy nails. Ignore the negative reviews, they simply are not true.

Brook is amazing!! I felt very comfortable with her. Honestly my best experience ever with eyebrow…read morethreading and body waxing. Her space is super cute, too. Highly highly recommend!!

Brooke and Christina are the absolute best. I see Christina on my normal basis but if she's not…read moreavailable and I need to get in info to Brooke who does just of a fantastic job. They both are caring and super attention detailed. They take care of you, make you feel like they care, and genuinely want to help your skin, brows, wax, body, etc Studio has 2 parking spots available to clients and they are always on time. If running late I've only waiting around 2-3 minutes. Very COVID friendly, protocols in place. Masks required, temp checks, and sanitizing between customers! If you need a wax - go here! If you need help with your brows - GO HERE!! You will not be disappointed with how they can help shape you!

I am extremely disappointed with the lack of professional courtesy and customer appreciation at…read morethis salon, specifically from stylist Valerie. I have been a returning client of Valerie's for several sessions and have always been a generous client who tips well, as I genuinely wanted to support her business. This morning, I had an unexpected work emergency and unfortunately missed my scheduled appointment. I completely understand salons have policies, and I immediately had the front desk communicate with Valerie to reschedule for the nearest available slot, offering to pay the fee toward my next appointment as a deposit. To my shock, Valerie completely refused to accommodate an established client. Not only did she insist on charging the full amount for a missed session due to an emergency, but she also had the front desk tell me she would have "no availability for the next few weeks"--a petty, punitive gesture toward a loyal customer. While businesses have rules, they also require basic human understanding and professional flexibility for returning clients. Valerie chose a one-time penalty over long-term customer loyalty. I will not be returning to this salon, and I highly recommend looking elsewhere if you value a stylist who treats clients with mutual respect and professionalism.

I scheduled to have my hair and my bridal party done for my June wedding back in November. I…read morethought that would be plenty of time to get everything in order. Unfortunately their "Bridal Concierge" team is not very good. They were the one stressful thing about my wedding. I had to constantly reach out to get a reply (if I got one). I was never responded to when I asked in January to schedule my hair trail. I reached out in March for a timeline to make sure we would be done on time and I did not get a reply until 3 weeks before my wedding and everything was incorrect. The times were well after I said we had to be done, they added makeup which was not marked on the form, and did not have the right styles with the right person. I tried to speak with a manager and she pushed me off saying I had to deal with the bridal team even after sharing my frustration about them. I would NOT recommend using them for a wedding. It's unfortunate since I use to like the salon but they have gone down hill with customer service. Day of the lady at the front desk was annoyed I was not paying for everyone and that she had to refund me for some of my deposit. She kept saying I could pay for someone and they pay me back even after I said no. I did love my stylist and she did a amazing job but the frustration of everything outweighs the day of service.

Best waxing salon in the twin cities by far! Monica does such a thorough job and gives great advice…read morefor aftercare. Her serum works super well, would recommend to anyone!

I have been waxing for over 6 years and I have never had so many ingrown hairs. I will not be going…read moreback. It also took way longer then it ever has.

I've been a EWC client for years (Roseville, Coon Rapids) and am so happy to have a location in my…read morecity. My first appt at this locationwas last month during their Grand opening. Today was my second visit with my wax specialist, Sara. She's warm, personable and knows her stuff. She had a shadow with her last month but today she was by herself. At both appts she did a mini consult (eyebrows) to make sure what I wanted with my shape. We have a game plan going forward to grow them out. Before and after treatment I was handed a mirror to point out areas that need attention and also to approve the final results. Waxing is not completely pain free but it's way more bearable compared to waxing at a hair salon. I typically use powder to fill in my brows. She showed me new products they offer to help with fly away hairs (eyebrow gel). They also offer baby powder and calming cream after your waxing service. After I was done, I was escorted back to the lobby to get preappointed and potentally leave gratuity. Making an appt is easy by phone or app. I purchase a service package and preappt for $$ perks. I get billed in 3 installments for Buy 9, Get 3 free...and then I'm good for the year. I get text confirmations and appt reminders. Due to covid, they prefer that you text when you arrive and wait in your car until your wax specialist is available. The facility is clean and modern. White walls/ floors with pops of red and black. Each room is similar. There is a stool, shelf and hook in the corner to place your belongings. There is a long table to lay on, with paper liner for cleanliness between clients. Even though it's a flat table, I find it relaxing to just lie back and close my eyes and get pampered.

Love getting my wax services here. The staff are always super friendly and attentive…read more The rooms are always sparkling clean and you are never pressured to buy any of the products like other places I've been to. If you haven't had a wax before, definitely give this place a try. You won't be disappointed!

The refinery is the best!!! It may not be the fanciest, but wonderful employees and a good price. I…read moreoriginally went for a facial before my sister's wedding and haven't stopped going! Holly is amazing!!! She is very personable and great at identifying issues. I have suffered from acne since puberty and it's finally clearing up!! She worked with me to try several different skin care routines before we found the one that worked. She never gave up! It's now like going to see a friend, who happens to be amazing at keeping your skin care routine in check. Highly highly recommend the refinery for facial, chemical peel, massage, waxing and skin care products.

I have been going to Afton for waxes for the last several months and I am very satisfied! She's…read morevery nice and makes the entire process quick and easy. Seriously, i don't know how she does it. I'm in and out within 15 minutes, maybe less? Super good prices and clean studio. Excited to see what the new studio will look like!

Great place for lashes and Tya is amazing. Please j my use her to get the gear experience for your…read morelashes and eyebrow waxing!

From the owner: Experienced in speed full body waxing. Skin care and Lashes!!read more