I've been a customer for years and have never had a bad experience. The staff is always…read moreknowledgeable, friendly, and genuinely cares about both their customers and the birds. Their bird services are excellent, and they carry a great selection of bird supplies. If you're looking for quality bird care, supplies, or even a new feathered family member, I highly recommend this store.

Amazing service! Did everything over text, she had him all ready to go by the time my husband got…read moreoff work to pick him up, we surprised my son and he was so happy! My son loves his bird and the cockatiel is so good with him and he's three.

Beautiful birds and a very nice man who is passionate about the quality of his birds. My canaries…read morewere shipped to me in two days and arrived healthy and happy. The owner is friendly and helpful and ready to share the wealth of his experience and knowledge with his customers. A pleasure to do business with. Thank you Eduardo

Very clean place, owner is very nice and accomodating. A little gem in the AV, beautiful birds....read more

Needed large fittings to fix a leak in my 5000 gal poly tank. They worked with me to get the…read morefittings and even helped to engineer the repair. Nice folks and knowledgeable too!

Very nice feed store! They have just about everything you'd need for pet feed and more. From bird…read morefood to horse food They have all brands and all sizes. Prices are great also. Lots of western wear and decorations for your home or barn. The store itself seems a little hidden but take the time to stop by and I'm sure you'll love it as well. I actually came across some nice truck mats with horses on them!! I will definitely be returning for all of my pet and home needs!

Sharon was very nice, when we couldn't find bird formula she had some in stock for us to come pick…read moreup. You could tell from how she kept the birds she was raising that they are loved and cared for. If we get another bird it will definitely be from her!

Sharon is great I highly recommend if you're looking to buy a bird that is treated humanely only…read moreperson I would purchase a bird from.

We brought our dog, Zia, in on her birthday to pick out a toy. They have moved the store all…read morearound, and it looks amazing. Same customer service as always. As soon as you walk in, you are always greeted. We always look like to look around and see what we can find for a girl. Make sure to use the rewards program. I had a $10 reward to use, anything helps! 3/10/26

I am writing to formally express my disappointment regarding a recent experience at your store. On…read more03/03/2026 I came in to purchase alfalfa hay and asked a young male clerk if it was in stock. During our interaction, he repeatedly yawned and shrugged his shoulders while speaking with me. His demeanor made it very clear that he was annoyed and inconvenienced by having to assist me. He then had to call another associate to ask whether alfalfa hay was available and when the next shipment would arrive. The second associate, a blonde female employee, advised me to speak with a manager. I left the store feeling very unhappy and dissatisfied with the level of customer service I received. Later, I called the store and spoke with Kayla Henderson. She stated that the employee was new and that I needed to have patience. While I understand that new employees require training, yawning repeatedly in front of customers and shrugging as if assisting them is a burden is not acceptable customer service behavior. I also informed her that when I previously brought a concern to her attention last year, I felt dismissed at that time as well. During this recent call, she responded with "whatever" and hung up on me. Being hung up on while attempting to address a legitimate customer service concern is extremely unprofessional and unacceptable. I am not writing this letter to cause trouble, but rather because I believe customers should be treated respectfully and professionally. I would appreciate this matter being reviewed and addressed appropriately.

My daughter got 2 parakeets a few weeks ago and we came back this week since my husband wanted 2…read morelovebirds. Daniel is very helpful in assisting us on our initial journey in becoming bird parents. The shop is not overwhelming. Most of the shop is empty but it does not take away from the experience of a great bird store. There's a good selection of different birds.

We got a Bourkes Parrot through Daniel and it's a healthy and very beautiful bird. This is in…read moreaddition to our parakeet that we got from him last year (each with their own cage) who is still doing great. Both are consistently comfortable around people and are really great companions, Thanks Daniel!

Hello Santa Clarita Community... do your pet/s a favor... come and get your pet food and animal…read moresupplies here. I have been there a few times but yesterday was different. Personable individual named Landon!!! What an amazing soul, he helped me out and was kind and didn't make me feel like I was bothering him. What a wonderful hire for this company! Ask for Landon he will help you out like family! Thank you Landon!!!!

I've been coming here for over 30 years! They're always updating with the times and have the best…read morequality food, treats and toppers on the market rn. My dog always loves what we pick out and they are really attentive to feed back if you ever do have an issue. Makes sure you go around all the dog food and say hello to the parrots!

Good service Great advise from the people behind the…read morecounter They know what they're doing

Great service always a pleasure and helpful thank God for this store.Ive been going here for yearsread more

I just love(d) Birds and B's, nothing but positivity and delight when visiting there…read more 10 years ago I adopted a double yellow, headed Amazon. She is the light of our lives, and Kim at Birds And B's has taken care of her since the day we brought her home. She offered sincere care, concern and incredible knowledge about the Amazon Parrot. Echo is now 10 years old, and as I do, every month or two, went to retrieve my supplies, that were needed for her. To my surprise, the business had been sold. Not a problem as I introduced myself to the new owner, and carried on with my purchases. I have to say, I have continued to shop here, as the quality of merchandise had always been the same, and I expected nothing less. I was wrong, unfortunately, and I've decided to take my business elsewhere, at this point. This was not an easy decision as I love the "Mom and Pop" vibe, and I'm MORE than happy to keep these types of businesses alive, and support them, in my hometown of Ventura. I tried my best, with the new owner, even had Echo groomed there two times, even though I never felt like a valued customer. In fact, I felt like she didn't even like me, which is crazy. I would come in, say hi with a smile, and was treated with just a stare. 7 out of 7 times, I would stand in line for SEVERAL and i mean 10's of minutes, while she talked with ONE person. Did not know who that person was, It seemed, she would make up conversations just to not engage with me. I would always buy toys, food, even want to ask about new products, but she was completely uninterested. I consistently gave her the benefit of the doubt, but finally realized it wasn't me and there was nothing I could do about it. The last visit I made, I walked in, and surprisingly saw a familiar face, an old employee that had worked there prior, to the new owner. It was literally the best visit I had had, and I made that my last as I saw the attention that the old employee gave immediately, and knew then, i would not be returning. I gave it one last attempt, and I called in for a grooming appointment; early by my standards, which surprised me because I had JUST been in there, but realized I don't think her nails were even addressed [trimmed] on that final grooming. That was the final straw. Wish me luck, as I know the care for exotic birds are limited, locally, when it comes to GOOD care, but I just won't take the chance anymore. Simply said; I DO NOT RECOMMEND THIS PLACE AT ALL. As you can see, i PREVIOUSLY, HIGHLY recommended it I'm being very nice by giving that extra star, as I don't want my review to be questioned at all. This is 100% fact and I have given her more than ample opportunity, even questioning myself ‍ Ugh, so excited to MOVE ON

I have a 2 handraised budgies and 1 handraised Bourke that I got from the shop owner, Amelia. They…read moreare the picture of good health. In October I fell madly in love with a 'Princess of Wales Parakeet', who had been attacked as a baby and was missing part of his beak. (This bird, Cosmo, was NOT from Birds & Bs) While he's still young, Amelia has been grooming Cosmo's beak every week for months, little by little, to help his beak grow out in a way that helped his underbite, and prevents splitting. The progress he's made so far is remarkable. She has been so patient and kind, explaining the process in detail along the way. I know Cosmo is living his best life thanks to her. We are forever grateful.

The front desk service was great, and the staff was very friendly and welcoming. Unfortunately, the…read morefood was extremely disappointing. Everything was served cold, including the sweet potato fries, and the rice was undercooked. The food honestly tasted and felt like I was eating two-day-old leftovers. It was that bad. I truly wanted to enjoy the meal, especially because the customer service was excellent, but the quality, temperature, and overall taste of the food really missed the mark. I hope they can improve because the staff was wonderful, but unfortunately, the food was not.

This is a birding site with everything, Varieties of…read morefeeders, bird seed and treats and a great resource for learning about birding. The owner gives periodic lectures on birding topics. Ann K.