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    The Behavior Change Coach

    5.0 (3 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 3 weeks ago

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    Becoming Transformed

    Becoming Transformed

    (4 reviews)

    I took my them 11 year old boy here due to some social anxiety and impulsive behavior. It was…read moredifficult to get in touch with someone. To be honest, I may or may not recommend depending on who's going to therapy. I'm sure it's the right type of therapy for some. For my son, just sitting and talking to the therapist was torture for him (social anxiety in talking to some unknown guy). I felt there had to be a better way to reach him. We went for a few sessions and I finally gave in to my son pleading to not have to go. Again, for some people it may be perfect.

    I contacted this practice to help my daughter establish care with a therapist after she turned 18…read more As the parent who has managed her healthcare appointments her entire life, I completed their initial online inquiry form with basic information such as insurance details and contact information. After providing additional insurance information and payment details as requested, they sent intake paperwork for my daughter to complete. While she was actively filling out the forms herself, the practice abruptly terminated the process and accused me of completing the consent forms on her behalf, which was completely untrue. I explained that my daughter was personally completing the paperwork and that, since she is no longer in school, she does not have her own email account. I provided an alternate email she uses as well as her phone number. Despite having her direct phone number, the practice never attempted to contact her directly to verify any concerns. Instead, they refused to proceed and told her to contact them herself. What concerns me most is the lack of compassion and problem-solving from a mental health provider. People seeking therapy often need support navigating the initial process, and family members frequently assist with scheduling and paperwork. Rather than working collaboratively to verify information, this office chose to make assumptions and end communication. My experience left me feeling judged, dismissed, and disappointed. I would expect a mental health practice to approach situations like this with more professionalism, empathy, and willingness to communicate.

    Pool of Bethesda Psychiatric Health - The phone call marathon to confirm an appointment. Fun fact, the office "didn't know why it showed five calls on my end."

    Pool of Bethesda Psychiatric Health

    (2 reviews)

    The great-doctor-bad-office situation is one of the most frustrating entanglements to deal with in…read morehealthcare. I became a patient here in July of 2023 and I was immediately kind of put off by the office staff calling me "ma'am" and using the "Miss" prefix to my name. Everyone communicates differently though, so that was manageable. One of the prescriptions that I receive is difficult to find in stock. When I first raised this concern to the office staff, the receptionist/whoever it is that texts patients/not a prescriber suggested a different drug to me. That drug did not help much and gave me worse side effects than what I am prescribed.....aside the fact that suggesting things like that doesn't seem like something a receptionist should be doing? Another issue that I had was the office calling multiple times to confirm appointments. As in, back-to-back-to-back. I would get three, four, or five calls in a row during work hours to confirm an appointment. This would be in addition to a text received in the same timeframe, so just massive overkill all around. I decided enough was enough when I needed assistance locating a pharmacy that had one of my medications in stock. I was told on a few different occasions by my provider, Shawn, that the office could assist in this situation. I was apprehensive to ask for their help after the receptionist's previous DIY attempt at pharmacology, but I hadn't refilled my script in two months, my attempts at locating the prescription on my own were fruitless, and I was desperate. It was a Saturday and the receptionist was able to locate the drug, but that was kind of moot, as the prescription could not be moved or called in anywhere else until a prescriber was in on Monday. The next text I got from the receptionist was curt and pointed. There is clearly some kind of disconnect between the office and the provider, as well as a gap in the fundamentals of customer service. I had zero issues with Shawn as a provider. I thought he was very professional and pleasant. He was more in depth than previous providers I have used prior to moving to Arizona and I found him to be very thorough. I am sad to no longer have him as my provider, but I can't justify working with this office any longer.

    My initial video meeting with Dr Annette Bunn on June 21 was completely satisfactory and the…read moreoutstanding assistance from the medical assistance and office manager contributed significantly to the whole experience. Marsha Sennis

    The Behavior Change Coach - hypnosis - Updated September 2026

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