I contacted this practice to help my daughter establish care with a therapist after she turned 18. As the parent who has managed her healthcare appointments her entire life, I completed their initial online inquiry form with basic information such as insurance details and contact information.
After providing additional insurance information and payment details as requested, they sent intake paperwork for my daughter to complete. While she was actively filling out the forms herself, the practice abruptly terminated the process and accused me of completing the consent forms on her behalf, which was completely untrue.
I explained that my daughter was personally completing the paperwork and that, since she is no longer in school, she does not have her own email account. I provided an alternate email she uses as well as her phone number. Despite having her direct phone number, the practice never attempted to contact her directly to verify any concerns. Instead, they refused to proceed and told her to contact them herself.
What concerns me most is the lack of compassion and problem-solving from a mental health provider. People seeking therapy often need support navigating the initial process, and family members frequently assist with scheduling and paperwork. Rather than working collaboratively to verify information, this office chose to make assumptions and end communication.
My experience left me feeling judged, dismissed, and disappointed. I would expect a mental health practice to approach situations like this with more professionalism, empathy, and willingness to communicate. read more
