My son C was recently admitted to this facility, and overall the experience was very positive…read more Everyone I interacted with was kind, helpful, and supportive. His nurses -- Kim, Cynthia, and Rosa -- were wonderful whenever I called. My son even mentioned that Rosa has a "super cool accent," and that Reggie and another staff member "the other big guy" were down-to-earth and very chill, which made him feel comfortable.
Tori and Stephanie were also extremely attentive. They always got back to me promptly and never made me feel rushed, which means a lot when your child is in a place like this. Because of the team as a whole, my son left feeling better, and I'm grateful for that.
However, I did have one disappointing experience at discharge. The woman at the front desk wearing black scrubs and a LEFT carpal-tunnel wrist brace openly questioned why there was a 4 PM discharge. As a medical provider myself, I cannot simply abandon my own patients to pick up my son earlier, nor should I be expected to. Her comments were unnecessary, unprofessional, and frankly, not within her role.
The only thing required of her in that moment was to request my ID and page his nurse. Instead, her demeanor, body language, and tone created an uncomfortable and disrespectful interaction at a time when emotions are already high for any parent. When your child is admitted to a facility like this, you carry a tremendous amount of stress, fear, and guilt -- and the front-desk staff should be sensitive to that, not add to it.
Front-desk employees are often the face of an entire facility. Unfortunately, the behavior I witnessed last night did not reflect the professionalism or compassion shown by the rest of the staff.
Overall, I am thankful for the care my son received and the team members who truly made a difference. I hope management addresses the issue at the front desk so future families don't have to experience the same unnecessary stress.
