Do not purchase from The Bed Shop Group!! Very good at taking your money, very bad on delivering! and very poor customer service. I normally don't write bad reviews. This is probably been one of the worst buying experiences i've had! I should have done more research myself beforehand. Also I should have gone with my gut feeling after talking with the sales guy for 15 minutes. After looking at other website reviews, I have found the reviews to be 50/50. Knowing this beforehand, I would have stayed well clear! The whole experience has been worse than dealing with a 3rd hand car sales person, at least you get your car on time. No offense to used car sales people. On 8/11/2019 I spent $700 on a frame & mattress. At the time I thought it was an OK deal. I was informed at the time I would take delivery by 11/15/19. Mid afternoon I called the store to find why I had not taken delivery. Was informed that the mattress had not come in and wasn't able to deliver until the middle of the following week. Would have been nice to receive a call beforehand so I didn't have to wait all day for them. Sales guy gave me the phone number of the delivery department of the company to get a better delivery date. I found this to be unacceptable, the store I purchased from should be the ones tracking down my delivery. Received a call from the delivery department on 19/11/19 that they would deliver on 20/11/19 between 10:00am & 17:00 & that I would receive a call one hour beforehand. I missed 2 calls as I was driving, making a quick trip at the time. They didn't leave any voicemails so I did not return any of the calls. I called the sales guys later on to find out why I had not taken delivery. He said that the tried to call & texted me. I did not receive any texts from them and I asked why they didn't leave a voicemail, he couldn't answer and avoided answering the question. He told me to call the delivery department to find out when I would. Again unacceptable, I should not be the one chasing down my order. I called the delivery department, they said that they could not deliver until 26/11/19 & it would be between 10:00am & 17:00 I mentioned that I needed a better time frame than this as I could not wait around for a third day. Lady I spoke to said they couldn't at the time & for me to call on the day of the delivery. I called on 26/11/19 for a more accurate delivery time, they still could not give one. How can you not give a two hour time frame on the day of delivery? When most other companies can. Very poor management! Received call on 26/11/19 at 11:53am stating they would delivery in about one hour. Wow they delivered at 12:55pm, shame they delivered the incorrect base. I'm so over this company! Do not purchase from The Bed Shop Group! do your research. They are very good at taking your money, passing the buck & not taking responsibility. Maybe they should look up the phase "under promise over deliver" Please pass this info on to anyone thinking of buying from The Bed Store Group. Do them a favor, don't let them! read more