The best way to judge a business is to see how well they deal with the situation when something goes wrong. My experience of Bedside Manor in adverse circumstances was excellent, and I write this review in appreciation for their efforts.
I have a continental-size base, for which I wanted a replacement mattress of size 2 metres by 1 metre (79 x 39 inches). This, of course, is a non-standard size in Britain. I put in a special order to Bedside Manor in Leeds, who relayed the order to the manufacturer. Three weeks later, the delivery men arrived with the new mattress, and took away the old one. I immediately unpacked the new mattress and put it onto my base, only to discover that it was the correct length of 79 inches, but was only 36 inches wide. It was completely unsatisfactory. It was only at that stage that I read the invoice, and also the details scribbled on the cardboard box, both of which said that the width of the delivered mattress was 36 inches. I was very worried, because I had removed the mattress from its vacuum packaging, and it would be impossible to re-package it. (When vacuum-packed, a memory foam mattress is much smaller than it becomes when taken out of its packaging).
I phoned Bedside Manor and explained the problem to them. They were courteous, helpful and professional. They told me not to worry, they would sort it out. By all means, they told me -- without even being asked -- I should use the delivered mattress in the meantime, until they could deliver the replacement. (That turned out to be very convenient, because the old mattress had been taken away). They also rang back to tell me (and I believe them) that they had checked their original e-mail to the manufacturer, and they had indeed ordered the correct width of 39 inches.
Three weeks later, the replacement mattress was delivered, and I am pleased with it.
Bedside Manor deserve their 5-star review for their customer service. It is a pleasure to wirite such a review. read more