We were looking for a stockist for Harrison mattresses and came across Junction 26 Bed Shop. Called…read morein one weekend to try out a few different styles, must have been there over an hour testing them with no pressure from the salesman Ben who was very helpful and knowledgable with the mattresses. We made a decision, ordered and it was delivered free within a month. Hand made and such good quality and so comfortable, worth the expense. We were glad we had given our trade to a local independant rather than some of the larger well known bed shops where the service is not as personal. Certainly worth checking them out if you are in the market for a new bed. Thanks Junction 26

Do not purchase from The Bed Shop Group!! Very good at taking your money, very bad on delivering!…read moreand very poor customer service. I normally don't write bad reviews. This is probably been one of the worst buying experiences i've had! I should have done more research myself beforehand. Also I should have gone with my gut feeling after talking with the sales guy for 15 minutes. After looking at other website reviews, I have found the reviews to be 50/50. Knowing this beforehand, I would have stayed well clear! The whole experience has been worse than dealing with a 3rd hand car sales person, at least you get your car on time. No offense to used car sales people. On 8/11/2019 I spent $700 on a frame & mattress. At the time I thought it was an OK deal. I was informed at the time I would take delivery by 11/15/19. Mid afternoon I called the store to find why I had not taken delivery. Was informed that the mattress had not come in and wasn't able to deliver until the middle of the following week. Would have been nice to receive a call beforehand so I didn't have to wait all day for them. Sales guy gave me the phone number of the delivery department of the company to get a better delivery date. I found this to be unacceptable, the store I purchased from should be the ones tracking down my delivery. Received a call from the delivery department on 19/11/19 that they would deliver on 20/11/19 between 10:00am & 17:00 & that I would receive a call one hour beforehand. I missed 2 calls as I was driving, making a quick trip at the time. They didn't leave any voicemails so I did not return any of the calls. I called the sales guys later on to find out why I had not taken delivery. He said that the tried to call & texted me. I did not receive any texts from them and I asked why they didn't leave a voicemail, he couldn't answer and avoided answering the question. He told me to call the delivery department to find out when I would. Again unacceptable, I should not be the one chasing down my order. I called the delivery department, they said that they could not deliver until 26/11/19 & it would be between 10:00am & 17:00 I mentioned that I needed a better time frame than this as I could not wait around for a third day. Lady I spoke to said they couldn't at the time & for me to call on the day of the delivery. I called on 26/11/19 for a more accurate delivery time, they still could not give one. How can you not give a two hour time frame on the day of delivery? When most other companies can. Very poor management! Received call on 26/11/19 at 11:53am stating they would delivery in about one hour. Wow they delivered at 12:55pm, shame they delivered the incorrect base. I'm so over this company! Do not purchase from The Bed Shop Group! do your research. They are very good at taking your money, passing the buck & not taking responsibility. Maybe they should look up the phase "under promise over deliver" Please pass this info on to anyone thinking of buying from The Bed Store Group. Do them a favor, don't let them!

Just to say ......thank you steve and dawn for arranging beds for my sister and then my 95 year…read moreold dad in a care home ! they are so happy with how it all went and the helpfulness of your staff ...and of course the beds are just THE BEST .....and then to pop in and srt out the wheels on my dads bed ......i cant say enough really .....really appreciated THANK YOU ALL !

From the owner: Beds Direct - Batley has over 30 years experience of manufacturing high quality products of…read morestandard and bespoke sizes. We supply direct to the public - cutting out the middleman. We are strong believers in 'Buying British' and source, as much as we can, British made components for making our beds. Divan beds made to measure, bed frames in all styles and sizes, some made to measure. Mattresses for all applications; home, caravan, boat, truck, hotels, hospitals. We specialise in quirky when it comes to beds, making mattresses to any size or shape, curved ends for French 'Corbeille' beds for example. Whatever the requirement, we can make it, at a fraction of the cost of a high street store. Our factory showrooms are open 6 days.

Saw this company at the Ideal Home exhibition in London last year and I'm glad I did. Very honest…read moreand in depth advice from the handsome gentleman at the exhibition, whilst there were people queuing to speak with him, it did not deter him from providing a quality service that fitted my bespoke requirements and budget. I went in clueless about beds and mattresses and came out feeling like I've been in the industry for many years. Purchased a solid bed which they have clearly invested a lot in, which is the benefit of UK manufacturing I suppose.They also arranged a fast track, premier delivery service at no extra cost which is very rare in the furniture industry. Recently contacted them to purchase for my guest room and received the same quality and efficient service which brings me to write a review. Very impressed!! You are a credit to Yorkshire and the north south divide isn't so bad after all. Best Wishes Alison

Bought a bed at the Grand Designs Live Birmingham Great service,Great people gave me some real…read morehonest advise. Bed got delivered a few weeks after my order the delivery guys were very helpful and as I opted for the Premier Delivery Service it was taken to the room of my choice and packaging taken way for recycling,they also took my old bed away which saved us the hassle of disposing of it. Keep up the great work and the best for the future. Maureen Smith

I'm afraid I had the worst experience today. I Went for a single mattress which I had bought from…read morethem before for a bunk bed. I knew which one I wanted which was 69.99. The woman who served me tried to convince me to look at the more expensive mattresses. I explained that it was for a spare bunk bed so not in use all the time so I did not need the expensive one. My mum was even amazed that this woman turned almost nasty and stated that she could only provide the mattress which was 139.99! Practically telling me she wouldn't sell the cheaper one. It was blatently a sales technique she was trying but her manner was rude and condescending. Needless to say I said I would leave it and she didn't try to stop me. Who ever she was did not speak to me very nice. I was not rude to her and my poor mum was go smacked and actually said to the lady that I just wanted that mattress. Such a shame but will be buying somewhere else from now on. I have never posted a negative review before but I felt I had to this time!