The honest review I wish I would have seen before booking this venue.
the venue is run by someone who has no problem being unprofessional and down right awful. Karmel had no problem promising one thing while doing another, being 45+ minutes late to appointments, and causing undo drama AT the wedding.
When signing the contract there were a lot of "TBDS" on the contract because it was too far out. She offered extra services at an extra charge and we decided to go with one of the options. These services were the venues "staff" was to set up of the venue (that was technically already included in the contract), flipping the space from ceremony to reception, clean up, and a day of coordinator. Karmel made it seem like they had a day of coordinator, which later turned out to be herself, which we at the time thought would be fine.
We later set a time to meet with her to go over little details, we showed up, and 45 minutes later, Karmel was still no where to be found. I texted her, emailed her and finally called her. When She finally arrived, we let her know we would like to use the outdoor space for our ceremony. she then let us know that if we wanted to use the chairs they offered, our family or wedding party would be responsible for setting them up and taking them upstairs after the ceremony for the reception or she had benches we could rent for $30 a bench. We asked that since we paid a fee for the room to flipped, if they could take the chairs up for us since the flipping of the room was no longer needed. She stated they would not do that because that was too much work for her "staff." We ended up having to rent extra chairs. Our groomsmen ended up taking some the chairs up to the loft during the cocktail hour on the day of. After going back on her word and being late, we let her know we'd be having our own day of coordinator.
Weeks leading up the wedding, I asked multiple times for an updated contract since ours said "TBD" in many places. I asked 3 separate times and never received an updated contract.
The night before the wedding, we had the opportunity to set up. We paid an extra free for them to set up the venue, in the contract it included, tables, chairs and table settings/ table top decorations. We had many family members there to help, Karmel was there, no staff in sight, and then told us there were too many people helping. After sending some family to do other stuff, Karmel seemed to disappear as well. Leaving my day of coordinator, maid of honors and myself, to set up everything. She also stated it was an extra charge to use some of the tables that was listed on the contract as "included in the rental of the venue"
Now to the wedding day itself;
During the wedding she walked around with a bull horn ordering guests around. During the cocktail hour she chastised a friend in front of myself and other guest, because that friend had given me a wine cooler (who he got from the bartender) stating she "didn't know how well I could hold my alcohol." The best man spoke with Karmel and said if there were any problems to go to the day of coordinator, or himself rather than guests, and they would take care of it. She told the best man to go away because she didn't want to talk to him.
Many of our wedding party members caught her searching our bags during the wedding. She confiscated alcohol that was in private bags for after the wedding and threw them away (the alcohol was going to be moved to a private vehicle one that vehicle had arrived) She later threw our caterer under the bus stating they were the ones that searched our bags. My father, uncle, best man and day of coordinator spent over an hour of their night discussing that she threw away personal belongings that were enclosed in private bags and how that is illegal. (She told us alcohol was allowed in the bride and groom room prior to the wedding as long as a licensed Bartender was on site, but later retracted this).
At the end of the night, again we paid that fee for the "free me up from clean up." My parents and bridal party were stuck cleaning up and packing up everything. When the rental company came to pick up at the end of the night, nothing that she was responsible for (decorations, table cloths, etc) were not ready to go, causing their staff to run around and find those items. She stated that was not something she was responsible for even though it was in the contract. She then stated it was because there was not a list of the rented items for them to know what was needed to be packed. There was a list of all my items sent to her prior to the wedding. Then stated things weren't done because the wedding went "late". The contract stated we had the venue until 11pm, we left the reception at 10:15pm.
We argued for weeks asking for a partial refund on the extra services we paid for. She said these fees were nonrefundable, we said we would understand it being nonrefundable if we had received those services, but we never received them! read more