Came to get my front windshield glass replaced. Called earlier in the week and was quoted one…read moreprice, arrived in person a day later and the quote went up by $70. After some negotiation, it was reduced by $60. I put a 1/3 deposit down so they could order the windshield and paid the rest upon completion. It took them around 2 hours since I dropped my car off to install it. The service was decent although you have to yell that you are waiting before they come to the service desk (on my three visits), which lead to one star being taken away. All in all, if you have a high deductible and it would be better to pay for your windshield out-of-pocket, I recommend this business as they do a really good job overall.

I am writing to share feedback regarding my recent experience at New and Better Tinting on June 6,…read more2026. To begin, I would like to acknowledge several positive aspects of the business. The first-come, first-served process was explained to me, and the waiting area was clean, comfortable, and pleasant. I also understand that service times can vary depending on the number of vehicles being serviced and any unexpected complications that may arise during installation. When I arrived, I was told that the tinting process would take approximately one hour. However, my vehicle was not completed for a little over two hours. While I understand that delays can occur, a more realistic estimate would have helped me plan my day better. My primary concern involves the sales and consultation process. While waiting, I overheard representatives discussing various tinting options with other customers. It became apparent that some customers received detailed explanations of the different film tiers, package options, warranties, and long-term benefits. In contrast, during my own consultation, the discussion focused primarily on the darkness of the tint. There was little to no explanation of the higher-tier products, including the Tier 3 film with its lifetime guarantee. As a customer, I found this disappointing. It appeared that information was being presented differently depending on the customer, rather than being consistently offered to everyone. Had I been fully informed about all available options and warranty coverage, I likely would have selected the premium film from the beginning. I also noticed that the business license displayed on-site appeared to be expired, which raised additional concerns about attention to operational details. The day after my appointment, I contacted the business and spoke with Mr. Lee. I appreciate that he was professional, courteous, and genuinely apologetic regarding my experience. I explained that I was not angry, but rather disappointed that I had not been given the opportunity to make a fully informed decision regarding the quality of film installed on my vehicle. During our conversation, I expressed my interest in having the tint redone using the highest-quality film available and indicated that I would be willing to pay the additional cost, even if it meant paying significantly more for the upgraded product. Overall, I believe New and Better Tinting provides a service that many customers value. However, I would encourage the business to ensure that every customer receives the same thorough explanation of all available products, warranty options, and package tiers regardless of appearance, background, or assumptions about purchasing preferences. Consistency in customer communication is essential to helping customers make informed decisions and feel valued. I should reiterate that during my conversation, the owner acknowledged my concerns and said he would speak with the employee involved to ensure all customers receive the same comprehensive information about available products, warranty options, and service packages. I appreciated his willingness to listen to my feedback and his commitment to improving the customer experience. I hope his response demonstrates an understanding of the importance of equitable communication and informed decision-making, regardless of a customer's appearance, background, or perceived purchasing preferences. While this commitment was encouraging, I felt it was important to document my experience so that future customers can benefit from greater consistency and transparency throughout the consultation process. For future customers, I would recommend setting aside several hours for the visit, especially during busy periods, and taking the time to ask detailed questions about all available tinting options, warranties, and film quality levels before making a final selection. Thank you, David, for taking the time to review and respond to my feedback. I appreciate your willingness to address my concerns and your efforts to make the situation right. While that gesture is appreciated, I have decided to have any future tinting work completed elsewhere. I wish you and your business continued success and hope my feedback proves helpful as you continue serving your customers.

You guys... As a business owner I know reviews and referrals are worth their weight in gold. When a…read morebusiness goes above and beyond, I feel it is my responsibility to spread the word. Platinum Auto Spa LLC is that business. They go above and beyond and have yet to disappoint. MMYERS1031 (as seen on TikTok and insta) and I have had details from other companies and they haven't even come close to the level of detail Anthony Zay and his team deliver. Our rides are show room ready. They look better than the day we got them. We will never go anywhere else. They have our business as long as their doors are open and we have something that will roll into the bay. If you need tint or a wrap, they got you covered in that area too.

Quality work, friendly staff. I had window tinting and detailing done. I recommend themread more

Fast, quick reply, and best pricing for the tint-removal service…read more Asked on yelp for a quote, got a reply in 5 minutes, drove there in 20 minutes and got it done for another 25 minutes. They fast af boi

I came near closing. The secretary dutifully told me to return another day but the owner chatted…read moreme up as I was leaving and said if it were only the front two windows, he'd have me done in a jiffy. He and his helper/partner had it done in 9 minutes!!! Least expensive I could find! 5 STAR!!!!

Wow, what can I say! If I could rate them 10 stars I would. I had an impromptu vacation planned…read moreand needed my car cleaned in 2 days and I called the owner to try and arrange a quick service and Rob was more than happy to oblige. My car was dirty inside and out and they did a fantastic job. I even had an old stain on the back seat that he was able to get out. Will definitely be back!

Customer service and the quality of the "detail" (car wash) left a lot to be desired. The owner…read more(Robert Shrader, who leaves his own 5-star reviews on Google, Yelp) asked that I bring it back so that he could touch up the areas that were missed the first time, and I did, but they rely on sub-par methods, materials, and products. I had high hopes from this place based on their reviews, but I think most of their customers just get a car wash while they're at work and are thrilled with that. For a car wash, they're fine, but I could get their "full interior and exterior detail" from the car wash up the street for a fraction of the price while I wait. If anyone reading this review wants to save two full days of their life (time) and a headache that no paying customer has time for nor deserves, Jack's Wax Center in Essex did a phenomenal job detailing my second car over the weekend and uses all name brand products, shampoos, Meguiars waxes, etc... more than a garden hose. Jack's full price is the same as Robert's Groupon price so he doesn't feel inclined to cut corners any way he can.

I took my Model 3 to another place and had the worst experience. I came to BWI Motorsports after I…read morepurchased my new Tesla Model Y. I really wanted to tint my windows to help block out the sun for my infant. Kie and Van were fantastic. The rest of the staff were so professional too. The lobby/waiting area was very comfortable and clean. I was actually able to wait for my service on site with my daughter. They offer a huge variety of services and they're in a good location. I highly recommend BWI Motorsports for tint, wraps, protection films, and other auto customizations.

Avoid this business at all costs !! I took my brand new 2025 Lucid to them and had a horrible…read moreservice experience. Initially I was quoted 2 days for the work to be completed. It turned out to be a full 9 days before I received the vehicle back. Upon inspection, I noted a few areas that appeared to be flawed with bubbles/ lines, etc. I was assured that this was a normal part of the curing process, and to allow a week or two for the film to adjust. About two days later, I noticed that the film was completely lifting off of the trunk of my vehicle. I was told that the tech didn't cut the piece long enough. I gave them back the vehicle for a second application of the PPF to the trunk area. They took another 4 days to have the film reapplied. Again, I received the vehicle back with imperfections that I was assured would adjust in the curing phase. On my follow up appointment, after the curing phase, an area on my trunk had not adjusted as I was advised it would and required yet another (3rd) application of the PPF. I took the vehicle back a third time, at which point they were also to apply the windshield protection film to the vehicle. I was promised a day, it took an additional two. On the day I was supposed to receive the vehicle back, I received a call advising me that during the 3rd application to the trunk they had lifted the paint off of my vehicle (they are not a body shop). Therefore the vehicle had to be towed to a body shop for painting. That took about 5-6 weeks. Once I received the vehicle from the body shop I was able to fully inspect the windshield film that was applied to the vehicle. Upon inspection I noticed the very same imperfections (bubbles, lines,etc) on the windshield. Some of these are in the actual field of vision for the driver and obscure the view. So now, this is another thing I will have to have redone. Overall, it just seems like really sloppy work. They claim to have 20+ years experience in the business, but I did not receive a level of service that reflected that at all. Don't believe me? Check out Google reviews. You'll see more of the same type of experiences. Beware !

I met 2 "A Plus Tint and Paint" members one random Saturday morning at Cars n Coffee in Hunt…read moreValley. Nick and Gracie had monster fabulous camera lenses, I asked if they wouldn't mind clicking a few pics of myself and my dachshund puppy. Not only were they so kind to oblige, but later that night I received edited and retouched photos they had done on their own good will!! Absolutely incredible, they are PHENOMENAL photos!! I hadn't forgotten any of that, and when the time came to Ceramic Coat / PPF my Volvo Polestar I reached out to these folks. Nick, Tim, and Vincent listened to any concern and clearly laid out how to best move forward. They are incredibly hospitable and detail oriented and it shows from their work. I couldn't be happier. My car looks OUTSTANDING!!! From start to finish these people are top notch. Detail oriented and masterful work led this to be a true investment and I just can't say enough about this shop. Trust them, they will deliver handsomely.. I've worked with other shops, this one really is special.

This group of gentlemen are that and deliver an A+ product (pun intended). Every employee is…read morepolished with professionalism and represent quality. Highly recommend!

Steven and Cam did an amazing job in my Dad's 15 yr old car. I wish I had a before pic because…read morethese pictures don't do their work justice!!! Highly recommend L & W detailing for all your detailing needs. Top notch job! Thank you!

I had 2 SUVs and 1 Sedan cleaned yesterday, August 22nd, and let me tell you ....THEY WERE…read moreCLEANED!!!! Steve, the owner, did such a SUPERIOR job!! Inside vehicles look like they were new cars! One SUV was a 2002!! I was extremely impressed with his work ethics and the quality of his workmanship!! Came to my house, which I really, really liked, and didn't have to sit elsewhere and wait. I cannot express enough that if you want vehicles cleaned, definitely use L&W!!!! VERY REASONABLE AND PROFESSIONAL!!!! P.S. He got dog's (2) hair removed!! Yay!!! Thank you Steve!!!

My sister came here a couple of months ago for a tint job and I loved the way it came out. I…read morecalled the day before to make an appointment for 8 am. Came in the following day and was seen right away. I had all my windows tinted including my wind shield. My car was finished in about one hour. The staff was very perfessional and very knowledgeable and it was a pleasure doing business with them .I highly recommend Ideal Images for window tinted because my car came out perfect. Car detailing is also available.

Horrible, horrible and horrible. Took my car to these guys and the tint on my windows looks so damn…read morecheap. Tint not to the edge of the window and the rear window has bubbles. Save your money. This damn place is a scam. I recommend any Tint World for state of the art window film. Also its precision cut and the tint is high quality! The customer service is worse. I believe in taking care of people. Its not always about a dollar. When you take care of your customers they will keep coming back this sh!t hole is the worse I've ever seen and I've had plenty of cars with awesome tints job but now Im riding around with ugly windows thanks to these guys! STAY FAR AWAY!!